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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 1286 reviews
88%
Recommend This Property

Ratings Breakdown

1286reviews

  • 5 Stars
    661
  • 4 Stars
    399
  • 3 Stars
    118
  • 2 Stars
    55
  • 1 Stars
    53

Under Construction

By

29 March 2017

I get it, construction happens, but when my TV doesn't work, one elevator is down (which causes massive backups in the lobby), my air conditioning won't turn off (in March), and the cleaning crew doesn't remove an empty pizza box that is next to the trash can (because it won't fit in the trash), leaves the room lights on after I shut them all off as I was leaving the room, and the staff is tired of hearing all the complaints... well, then it's time to do something! Maybe it'll be better after construction is over???

On a positive spin, my legs feel great after ascending and descending 26 flights of stairs 4 times because the elevator was out!

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Convenient Location and Great Service

By

28 March 2017

club

I recommend this hotel for anyone traveling to NYC for business or pleasure. The price was right and the room was comfortable.

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Hiden Gem in the Heart of NYC

By

28 March 2017

club

Clean, quiet hotel with friendly staff and great amenities within walking distance of all mid-town points of interest. This property is my first choice when ever I come to New York!

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adequate

By

27 March 2017

Good location if you are going to Javits. Staff tried very hard. Elevator situation is a pain, lobby and breakfast are very crowded.

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Decent place to stay

By

25 March 2017

Wasn't great, but ok for New York.
Decent breakfast, Outstanding staff,
Only 2 elevators for 36 floor hotel - expect wait times.

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Dk

By

23 March 2017

I posted already about issues at the hotel. Remodeling and construction during stay. Contractors used the elevators taking up space. Big trash bin in front of hotel did not provide curb appeal.

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Close to Times Square

By

23 March 2017

Reasonable price, and centrally located. We came for a girls weekend. Breakfast area was too crowded and the cinnamon rolls were cold.

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New York Vacation

By

22 March 2017

club

This location was having renovations made, which isn't a vacation dream. It was really loud at times due to renovations and the concierge center was completely moved with no notice or new location given. There was only 2 elevators to accommodate 36 floors! The room was really small, but clean. This hotel is in a great location, near lots of
tourist spots. I felt completely safe here.
The chef greeted us every morning. The food was great!
The staff were really helpful and accommodating.
Our experience was wonderful except for the renovations. If I had known about the renovations, I would have stayed at the

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courteous staff

By

19 March 2017

club

the staff were very nice and friendly, the Room was below expectation.. breakfast was ok.. but on a business trip as breakfast was offered complimentary didn't expect too much

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Stay

By

18 March 2017

Terrible elevators, vending machines and ice makers were. It working, chose your hotel wisely, there are hotels closer to time square that are much nicer

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Relaxing trip

By

17 March 2017

It was a wonderful stay, I just wish the hotel pay at least half of the parking

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Comfortable bed and great service.

By

16 March 2017

If the "Lost and Found Staff" answered my calls and called me 3 days ago about my night foot splints I would of gave them a better rating.

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