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Rated 4.2 out of 5 by 888 reviewers.
Rated 5.0 out of 5.0 Top notch customer service The room was clean and comfortable and the bed was great. It was a perfect stay for my one night in the city before I caught a plane to California. The best part of my stay was the staff. Friendly, courteous, helpful, efficient. I just can't say enough good things about the quality of the people working at this location. In particular, the morning clerk, Henry, was fantastic. When I'm in New York, this will be my go-to hotel. August 31, 2015
Rated 5.0 out of 5.0 by excellent service Pros: Great service from all personnel, great beds, great food, Cons: Bedroom are too small, Elevator takes too long, waiting or being in there. August 31, 2015
Rated 3.0 out of 5.0 by Value staty -hotel rooms were outdated -convenient to get around August 31, 2015
Rated 5.0 out of 5.0 by Staff was excellent! I was attending a conference and had some technology challenges. Courtney, bellman, saw me struggling and helped me complete necessary tasks. The whole staff was pleasant and helpful. The room was comfortable, too. I will definitely stay in this hotel again! August 30, 2015
Rated 5.0 out of 5.0 by Great Location We picked this hotel because it is a short walk from Penn Station, our arrival and departure spot. Also, we were in NYC to see plays and it is a very short walk to the heart of Time Square. It is nice that the hotel is on a side street of the hub-bub of Times Square so it is quiet compared to other hotels located in Times Square. August 29, 2015
Rated 4.0 out of 5.0 by Nice Hotel in Central Manhattan We enjoyed our stay at your hotel. Gracious service from all the staff. Particular thank you to Katherine at the front desk who was very helpful. The beds were comfortable. Rooms were clean and nice. Suggestions for improvement: 1. Please install blackout blinds or proper curtains in the rooms. It was hard to sleep because the bright lights from the construction project behind the building are on 24-7, and the curtains in the room are only half curtains so they cannot be closed. 2. Please provide full recycling for paper, plastics, glass and organic waste. We live in a green era. There is no reason why your hotel should not have a zero waste policy and a program to recycle virtually everything. August 27, 2015
Rated 4.0 out of 5.0 by Très bon hôtel Très confortable Personnel accueillant Petit déjeuner copieux Situation idéale de l'hôtel August 26, 2015
Rated 5.0 out of 5.0 by Summer visit The NYC Holiday Inn Express is the perfect place to stay in NYC. It is not a luxury hotel, but the location is 5 stars. It is very clean and the breakfast was great. The food is more than a Continental breakfast. They have fresh omelets, bacon, sausage, fresh fruit, yogurt, breads and more. The staff is super nice August 24, 2015
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