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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 352 reviews
91%
Recommend This Property

Ratings Breakdown

352reviews

  • 5 Stars
    233
  • 4 Stars
    69
  • 3 Stars
    25
  • 2 Stars
    12
  • 1 Stars
    13

Good Choice for a visit to Pensacola

By

24 April 2017

platinumelite

the Hotel was clean and smelled fresh. The common areas and lobby appeared to be well maintained. The individual rooms were clean and up-to-date. Overall a nice place to do an overnight.
Unfortunately this positive view was ruined by the staff as they were unfriendly, did not recognize a Platinum member even with a thank you and then when asked said "we don't give nothing extra to platinum members not even water" and then turned to talk with an apparent friend. Very disappointing service

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Poor service

By

23 April 2017

My family booked 13 rooms for two nights we supposedly received a discount but paid more per room per night than other guests staying in the same type of room on the same dates . Staff was unable to address any of our concerns we were told the manager would be in tomorrow night.

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Great room comfortable bed

By

22 April 2017

club

Great stay my only recommendation is more variety on the breakfast

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Pensacola Stop

By

21 April 2017

Very nice hotel. Good food and very pleasant staff. Would recommend for future stops.

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Quite nice

By

15 April 2017

club

When traveling our first search is any IHG property. For the vast majority of times, Holiday Inns are a fine standard and are consistent through the system. At Pensacola this was true again. We look forward to clean, comfortable, nice size rooms, and with the very rare exception, Holiday Inns do not disappoint. The Inn at Pensacola was true to the standard.

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Always a pleasure

By

13 April 2017

club

I initially chose this hotel years ago because of its location ... I was pleasantly surprised to find out it's so good: easily one of the best places I stay in my business travels.

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Quick stop in pensecola

By

12 April 2017

club

Was led to this facility due to weekend popularity, spring break....came for a family function and was satisfied with location being reasonably close to area activities for the evening and next morning. Nice accommodations, but neglected to request specific mattress firmness...don't assume when asking ... is all that is necessary..

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Best stay in a long time

By

09 April 2017

club

This was the best night stay I've had in a long time, the room was perfect, the attendant was professional and courteous. The breakfast was awesome.

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Great place to stay

By

08 April 2017

club

We enjoyed our experience and the facilities were relaxing. See you again soon.

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Clean hotel with a great staff

By

08 April 2017

The staff was very friendly and accommodating; the room was spotless; the bed was comfortable (the best night's sleep in our weeklong vacation); and the breakfast was great. We were surprised to learn that the premises was totally renovated from top to bottom - we initially thought it was brand new. We will definitely stay here again, and will certainly recommend this hotel to our friends.

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Comfortable

By

07 April 2017

Although this hotel was comfortable and clean, I thought it was a little pricey for its location.

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Clean room

By

07 April 2017

club

Clean room, confusing booking reservation. Good breakfast. Comfortable bed.

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