 Guest Reviews
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80%
Recommend This Property
Overall Experience 4
80%
Recommend This Property
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Room too bright at night.
ByJean453
19 May 2022
Great Hotel! Only issue was that installed drapes in room were not wide enough to close over window; therefore, light from parking lot kept room too bright at night.
Comfortable bed and stylish room
ByRC215
16 May 2022
The room style was very nice, giving it a comfortable yet sophisticated feel. The bed was very comfortable and made for a good nights rest. The location of the hotel is well placed, offering many near by attractions.
Good Room, mediocre breakfast
ByJacques Strappe
13 May 2022
The room was comfortable and clean, but the breakfast, which is trucked in frozen, was cold in the middle, especially the eggs.
The location served me well!
ByTroyhuggett
12 May 2022
The hotel is easy to find and access to the different parts of the city is very nice! It sets at the base of the 10th st bridge (which is walkable) and is close to Carson St and the Inclines.
The view of the river and bridges from our room on the 6th floor was really incredible!
Staff was great!
Everything was great except for checking in
ByBullyfrog78
09 May 2022
Room was nice, but checking in was a nightmare. Why give the option to pre-check in, then make me wait well over an hour to physically check in once I get there. Also, the back gate to the parking lot was open the whole time I was there.
Just average experiance
ByYang77
07 May 2022
Good location to famous sightseeing area, and quiet place to stay.
But, the roll blind was broken... I talked to the receptionist to fix it while i was out for dinner if it was possible. They did not anything, even gave me any excuses.
I have to roll up by myself to see the night view of Pittsburgh through the window and i found out it had been broken for quite long time.
Great location but needs improvements
ByRhino_Pub
29 April 2022
This hotel is located in a nice location on the south side - close to numerous food and beverage options. The facility is in need of some major improvements to address cosmetic and mechanical issues in the rooms - peeling wallpaper, unsecure shower curtain rods. The breakfast offerings and quality were extremely disappointing. They charge a $22 parking fee per night which seems very unfair based on the hotel location.
Ok for price
ByStrassy85
26 April 2022
Room needed maintenance but overall stay was fine.
Room was noisy
ByDoglover6267
28 March 2022
The staff was super friendly especially the front desk. The chair in the room could use a good cleaning. The room was noisy with street and traffic noise. Otherwise, it was a good stay.
100% no smoking - yer right!
ByMr. Lashley
24 March 2022
It just become one of my least favorite hotels, losing faith in IHG. Little things that added up to make it a less than ideal stay. Long wait to check in even though I had checked in on line and no member recognition / welcome. Got to the room and there was a smell of smoke in the bedroom. There was only 3 pillows, 3 hangers, 1 cup, 1 USB port and 1 trash can for a room with a king bed and pullout sofa bed. I asked front desk if they had more pillows and hangers and they said no! The TV remote control didn't work nor did the reading lights over the bed.
The fire alarm was activated during the stay and the staff seemed to run around telling everyone it was a false alarm rather than following any emergency protocols.
Breakfast was not ready at designated time and on the first morning there were no serving utensils leaving guests to use their forks to get food!
The smell of smoke in the room - discovered housekeeping staff smoking in the hallways!!
So much for a 100% smoke free facility!!!
Room stinks and hotel is dirty and unkept
ByThomasWB
22 March 2022
Our room smelled like a high school gym locker. We immediately complained and asked for a better room. The front desk hesitated, then offered a solution for someone to come up, and spray a foam deodorizer on the carpet. The carpet stayed moist from this for the next three days because the A/C clearly wasn't removing humidity. Even the clean clothes I left with smelled like sweaty clothes from being in the room. On the second day, no hot water, took a freezing cold shower, in a tub that didn't drain!! No bottled water available (free or for purchase). Mildew in the shower, hardware falling off the walls, a door that didn't work reliably, hallways that were not vacuumed, this place is the worst Holiday Inn I have visited in 10 + years and I am surprised you allow your name to be used on it.
I would have told the front desk about the unreported items upon checkout, but they did not ask how my stay was.
"C" - Compared to other HI Express.
ByTravelerToPittsburgh
25 February 2022
2/2022 We stayed at the HI Express over President's Day Weekend. They deserve a "C" when compared to other HI Express. I do not expect to stay at this specific HI Express again next time we're in town.
Why such a low grade, for a chain which has a solid playbook? The saving grace was the room was basically clean.
I think the workers are working, but lack training and supervision. IMO, This is more of a owner/management issue, rather than a worker issue. These are all easy fixes which should not have to be corrected on in this forum.
COVID has been brutal on the hospitality business. These are not COVID problems.
In the room...
* Not enough electrical outlets.
* Blind was broken in the room.
* No Laundry bag.
Common area...
* Overnight they kept the garbage on the guest room floors near the elevator (nobody brought it out at the end of the shift). Who trained the worker? Who supervised the worker?
* Breakfast area was NOT vacuumed at 630AM - still had Cheerios & other food on the floor. Who trained the worker? Who supervised the worker?
* No decaf coffee in the breakfast area. Who trained the worker? Who supervised the worker?