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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 593 reviews
87%
Recommend This Property

Ratings Breakdown

593reviews

  • 5 Stars
    316
  • 4 Stars
    168
  • 3 Stars
    50
  • 2 Stars
    35
  • 1 Stars
    24

good staff

By

24 July 2017

platinumelite

very friendly and helpful staff -- and I could see they were like this with other guests as well. AC was underpowered on a very hot day

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Downtown Richmond

By

24 July 2017

club

This is a downtown hotel. The location is close to the core of downtown Richmond with great access to the river walk, Tredegar Iron works, the interstate and roads heading south. We stayed at the hotel four nights. It's an excellent Holiday Inn Express. Good service with nice people. For the most part I've rated everything excellent. There were a few downsides- The Parking garage is tight and one has to be very careful parking. The hotel does not have laundry facilities and finding laundromats in Richmond is not easy on the internet. The area around the hotel has lots of surface parking lots- downtown Richmond is undergoing urban renewal and a lot of buildings were torn down as parts of the downtown hollowed out. For the size of the room in a downtown area, this is a great value.

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Great Staff

By

19 July 2017

platinumelite

Excellent to recall of me being a member and always rewiewing all info

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downtown Richmond

By

19 July 2017

club

king suite is worth the extra money for a getaway weekend. Nice location

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Thanks!

By

18 July 2017

club

An amazing location. Right on Cary Street. 5 minute walk to friendly restaurant and bar. Hotel shuttle to anywhere in the city! Very friendly staff.

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Все неплохо но...

By

17 July 2017

Так как невозможно открыть окно в комнате очень душно. Не хватает воздуха.

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Very comfortable bed

By

16 July 2017

club

I would def stay here again. I think the service was excellent and the quality of the food was great, all questions answered without a problem. Recommended to family's

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Every stay has been satisfactory

By

15 July 2017

club

I was particularly happy with the bed. Breakfast was good. I look forward to my next stay. Staff was very friendly.

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Nice hotel for price

By

14 July 2017

club

Staff was great and hotel very clean. First impression with staff interaction set the very positive tine for my brief stay.

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Hotel Staff Great

By

14 July 2017

Staff was great...area not so much. We would stay in a HI Express again, just not this location.

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Excellent Customer Service

By

13 July 2017

The customer service at the hotel was excellent. The staff was friendly and very helpful both at the front desk and the breakfast areas.
The bedroom and bathroom were clean and equipped with adequate amenities.
The only recommendation I have for Holiday Inn Express - Downtown is to shampoo the carpet because I noticed several stains on the floor throughout the hotel.

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Great Hotel

By

10 July 2017

club

Is a nice hotel when you visit Richmond, staff is very friendly and rooms are nice

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