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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 555 reviews
87%
Recommend This Property

Ratings Breakdown

555reviews

  • 5 Stars
    298
  • 4 Stars
    157
  • 3 Stars
    47
  • 2 Stars
    31
  • 1 Stars
    22

Great Downtown Location with Comfortable Room

By

28 May 2017

My wife and I went to Richmond for an anniversary. We often stay with Holiday Inn Express. We planned to stay downtown, if possible, and we wanted the convenience of a nice breakfast to start our day. The hotel was a convenient walking distance to many of the sites we were interested in--a short driving distance to others. We had a couple of minor problems, but they were corrected by the staff. We were able to find dancing opportunities reasonably close. We walked to our anniversary dinner at a romantic restaurant. Overall, we had a great time in Richmond.

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Convenient

By

27 May 2017

The Richmond Holiday Inn at 201 East Carey Street is convenient to many downtown businesses, government buildings and restaurants. The hotel's shuttle and Richmond buses make it convenient for people who travel by Amtrak. The staff is friendly and helpful. The unique outdoor landscaping (xeroscaping?) with stones presumably creates a somewhat permeable surface which can help stem stormwater runoff. The hotel has many breakfast options and good coffee.

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Great Experience

By

23 May 2017

club

From the front desk staff to The housekeeping staff everything was great. The room was clean and ready. Parking was secure and breakfast was delicious

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Convenient and affordable

By

20 May 2017

club

Hotel has an older appearance but is generally well kept. Parking in the garage can be challenging with a large car as the clearance is only 6 ft

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Nice Stay

By

19 May 2017

club

The staff was friendly and helpful. The room was clean and comfortable (although the bathroom grout had mildew stains.) Great location. Would stay there again.

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Great Stay

By

17 May 2017

club

Great stay
Beautiful view
Good food
Clean rooms
Good customer service

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Great value hotel

By

14 May 2017

club

The hotel is right in downtown so easy to move around. Clean room and friendly staff.

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Stay Experience

By

14 May 2017

club

While convenient, property needs updating, dirty and torn carpet, loud AC unit and high parking fee. All of the staff was very professional, friendly and engaging.

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Excellent hotel

By

14 May 2017

platinumelite

Everything was fantastic. Friendly staff, shuttle bus to pjaces we needed to go.

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Friendly staff and convenient location

By

11 May 2017

club

Friendly staff, room was Len and quiet, bed was very comfortable, needed ce pillow options from soft to firm, breakfast was "typical" but fine. Convenient location, we ubered everywhere.

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quick stay

By

11 May 2017

I stayed here for a fews days for a vacation and overall everything went very smooth for me and any issues that came up were quickly fixed

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No hot water? What is the minimum for a Holiday Inn Express?

By

09 May 2017

club

I generally like Holiday Inn Express, but this time was horrible. I can't understand how I can be sold a room without hot water. There is no reason I should have this happen at a hotel of any kind.

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