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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 528 reviews
87%
Recommend This Property

Ratings Breakdown

528reviews

  • 5 Stars
    284
  • 4 Stars
    151
  • 3 Stars
    42
  • 2 Stars
    31
  • 1 Stars
    20

Great service

By

23 April 2017

We were in Richmond to attend an event at the Altria Theater. I was using a wheelchair and we were concerned about getting to the theater and back again after the event. The shuttle driver, Will, not only was able to help us get into the van in the rain but then when he heard of our concern about getting back, he told us that he’d come back for us and take us back to the hotel. And he did – when the event was over, long after the normal shuttle operating hours, he was waiting right outside the door for us. He was generous and kind and his thoughtfulness made it possible for us to relax and enjoy the event without having to worry about how we’d get back to the hotel. All the staff were very pleasant and eager to help, but Will’s assistance was exemplary.

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Business travel

By

23 April 2017

platinumelite

Great stay! Perfect for business travel! Staff was friendly and they were helpful with anything I needed. Room was extremely clean and maintained. Will definitely use this location in the future.

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Excellent staff make a difference

By

22 April 2017

club

Clean, quiet, comfortable, good breakfast, good internet service, close to Canal Walk in Richmond and downtown.

Excellent, helpful desk staff

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convenient location

By

21 April 2017

club

Good location for downtown Richmond, Staff at check-in very accommodating and rooms were clean. Breakfast OK, lag on restocking hot items. Overall good stay and would recommend if you need/want to stay downtown.

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Great Value!!

By

16 April 2017

club

Great value! Staff was very friendly and went above and beyond to accommodate us. Room was very clean and comfortable. This was my second stay while visiting VCU, and this has become my hotel of choice!

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Excellent Stay!

By

15 April 2017

club

We didn't want to be within city limits. However, the location of this hotel puts you the outside edge of downtown so you can venture out. Very friendly staff and excellent breakfast. Thank you for a wonderful stay!

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Great Staff and clean room

By

14 April 2017

I stayed at this Holiday Inn for reasons of business and pleasure and found the staff to be very friendly and helpful. The room was average but clean. Did not take advantage of the free breakfast, but it did really smell good as I was checking out. Would stay here again. Very convenient to the downtown area.

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Outstanding staff

By

12 April 2017

Staff at the front desk at night was outstanding and answered all of our questions and took care of us if we had problems. Our shuttle driver in the afternoon was very helpful and recommended a great restaurant and shuttled us there and back. Service by staff was great.

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Great stay

By

12 April 2017

The beds and pillows were amazing! The rooms were clean and tidy. Staff were helpful and kind. Free breakfast was more than just continental...very nicely done. Thank you

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便捷舒适

By

12 April 2017

club

开车很方便,离内战纪念地很近。前台工作人员很热情,前一天的当班小伙在第二天早餐期间还询问了我一下入住的情况(因为一个意外,旅行代理没有预订成功)。房间很好很大,能看到不远处的河。

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Five Star Stay at a Great Hotel

By

11 April 2017

Travel to Richmond for business and pleasure and I would not stay at any other hotel. The facility and staff are the reason I come back every year. Congratulations to Mr. Patel for running a great HIE! The staff is top notch and extremely helpful, responsive and welcoming.

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Legendary Experience

By

11 April 2017

club

An excellent place to stay. The facilities are very clean and is convenient to everything downtown. The best part is the staff! If you want to feel "at home", comfortable, and relaxed this is the place you need to stay at. The entire staff will go above and beyond for you while making it an environment you want to be in.

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