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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 213 reviews
92%
Recommend This Property

Ratings Breakdown

213reviews

  • 5 Stars
    167
  • 4 Stars
    24
  • 3 Stars
    13
  • 2 Stars
    6
  • 1 Stars
    3

not quite up to IHG standards

By

21 March 2017

I am mostly a leisure traveler and always stay at Holiday Inn or H I Express unless my destination does not have one. Never have any problems so I was surprised by this property. The situations were minor and could happen anywhere. My room preferences ask for a 1st floor room. I travel with an 8 and a 3 year old grandsons and do not want people below me to have to hear the running across the room. I was told a 1st floor room was not available even though I had made my reservation several weeks in advance. We came back to hotel after a long day at the zoo, it was 4:00 PM and our room had not been touched. Had to go down and get clean towels myself. Could not get into the pool the day before, lock was not working. Breakfast buffet was not kept stocked up every morning we were there. Also the male buffet attended was very rude. The toilet in our room leaked around the base. I could talk about a few more things but you get the picture. Checked out a day early.

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Quiet, convenient travel stop over

By

21 March 2017

club

Convenient and easily accessible hotel just of the freeway for a over night rest stop while on a long distance drive business trip. Easy check in and out. Cooked breakfast food could have been a little more varied and hotter.

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Great Staff Recently Updated Facility

By

20 March 2017

club

Obviously recently redone to update the rooms and common areas. Breakfast choices included healthy options (although I missed the bacon) such as turkey sausage and egg white omelets, while also keeping regular pork sausage and scrambled eggs. Nice touch! Staff, each person I dealt with, was beyond expectations. Was sick of the freeways and drove into the Alamo in 15 minutes on side streets from this location.

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Great stay

By

20 March 2017

club

I truly enjoyed this hotel and the hotel staff. It's a very pretty new and clean hotel. It has a very convenient location and it's close to everything I need San Antonio. I will definitely be staying here every time I come in to the city.

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Pleasure

By

19 March 2017

club

Nice place right of the expressway and close enough to Spurs Stadium.

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Great Service

By

19 March 2017

club

Great Service , Room was very nice and clean . Staff was awesome.

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charged twice

By

17 March 2017

club

when i checked in i was greeted very nicely we were going through the processes of checking in and directly instructed the clerk that i would like to pay cash for the room sh said fine i will have to put a $50 deposit on your card i said cool i then proceeded to pay cash and went about come to find out later that night when i went on my date with my lady friend my card had been decline while trying to close out a tab at he Spurs game luckily that was not my only card and i had cash also come to find out i had been charged the fool amount after i had paid cash and then couldn't get a reason why and did not get a refund for three days other than that nice place

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Meeting Room

By

17 March 2017

club

We love to stay at Holiday Inn express. Very comfortable and convenient. We had just had take out delivered and sat down to eat. We had a knock at the door. It was a relative of ours that lives hundreds of miles away.
Haven't seen him in years, and now we meet up because of the comfort of your hotel!

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Great service

By

17 March 2017

club

Good service very nice staff and very clean rooms and variety of breakfast

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Great room and service.

By

17 March 2017

club

The check in and check out process was easy and quick. The room was very comfortable and clean.

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Not worth it

By

15 March 2017

club

My recent stay here was probably one of the worst Holiday Inn experiences. The room was not stocked, the lobby and hallways smelled like an ashtray, they were severely under staffed, and the breakfast was non existent. Good luck trying to get sleep here, they didn't have any curtains on the window and my room faced the highway. I was sadly disappointed in our stay, my husband and I were trying to have a nice weekend away and this set the whole mood.

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Great stay

By

14 March 2017

club

Everything about our stay was great and no issues. Called after midnight to see if they still had a room available. Only one night stay so we were not able to take advantage of any amenities since we just needed to sleep before heading out to event but very nice and clean hotel with a great staff. Holiday Inn Express San Antonio AT

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