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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 879 reviews
91%
Recommend This Property

Ratings Breakdown

879reviews

  • 5 Stars
    587
  • 4 Stars
    177
  • 3 Stars
    52
  • 2 Stars
    30
  • 1 Stars
    33

MEA1

By

13 December 2019

club

Always good experience at Holiday Inn Express.
All staff cheerful

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Service

By

10 December 2019

Poor service. Beds not made, trash not emptied. Complained to management. Gave a discount rate. We thought surely the problem was solved.The next day the cleaning people did not even enter the room. Nothing was done. No clean towels, trash not emptied, bed not made, no toilet tissue, no tissues, no soap or shampoo. Complained at front desk. Said manager would call the next day. 10 days later and still have not heard anything. We had planned to stay six days, but we left two days early because we did not want to stay in a dirty room. We usually stay at this hotel 6-10 days a year; however, we will not return.

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Exceptional service

By

09 December 2019

club

Room and amenities were exceptional. Comfortable stay. Excellent guest service experience.

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Fabulous hotel

By

07 December 2019

I’ve stayed at this hotel several times before including with my husband and children I come out every month to month and a half and the staff is extremely friendly and accommodating if something is incorrect or not working properly they will either move you to another room or get the items repaired immediately front Desk staff is extremely friendly And very helpful.Breakfast is very good especially when staff member Dorothy is tending to this. She make sure that you are able to start your morning right very friendly and a Jen to have on staff. Always greets you with a smile and questions if there is anything that you need or she can do for you. As I stated she is a prize and a gem as well other staff members of this Holiday Inn. Thank you for the service you all provide

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Thanksgiving Trip to Indiana

By

05 December 2019

platinumelite

air conditioner would not keep the room cool and when the air conditioner came on , it sound like a jet engine.

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Excellant room

By

04 December 2019

club

Very clean room. The bed was very comfortable.
Breakfast was nice, but didn't like pancake maker.

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IHG

By

02 December 2019

The staff is great. Love that they remember me each visit.

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Great staff, clean and friendly environment

By

27 November 2019

club

Immediately when I checked in it was bright and inviting. The staff was friendly and accommodating. Beds were very comfy!

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Nice bed and pillows, shampoo nice.

By

27 November 2019

club

Nice bed and pillows, shampoo and soap smells good.

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Awesome place to stay.

By

19 November 2019

I would stay here again. Clean n friendly. Good breakfast in the morning.

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comfortable bed and nice toiletries

By

13 November 2019

club

The rooms need a little more maintenance. Toilets didn't work properly, tiles falling off the bathroom floor. But over all it was decent

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Super staff!

By

11 November 2019

club

The two clerks on duty when we checked in could not have been more helpful or pleasant.

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