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Holiday Inn Express Golden-Kicking Horse

PO Box 1462 1120 14th Street North , Golden, British Columbia V0A 1H0

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
93%
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整體經驗

4.5

根據 792 評論
93%
推薦此物業

Ratings Breakdown

792評論

  • 5 星級
    522
  • 4 星級
    189
  • 3 星級
    38
  • 2 星級
    16
  • 1 星級
    27

Clean and comfortable but rude staff

By

8月 12, 2020

club

The staff are very rude and pretty much just ignore you. The cleaning staff in the elevator didnt even acknowledge guests at all. I stayed for 2 days and then checked out but had to come back and pick up my car a few hours later. I was not permitted to use the bathroom in the lounge area because I was no longer a guest. I stayed for 2 days and paid a pretty high price per night. Also I had to go to an atm when i arrived after a 7 hour drive because they wouldn't take the deposit off my debit visa. Every other holiday inn takes the deposit off my card. Staff at the desk were rude and not interested for my entire stay.

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No Great

By

8月 11, 2020

platinumelite

I was not able to sleep because the hotel is next to a gas station, and that night the station was refuelling, so my room smelled like a gas chamber.

I would not stay hear again.

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Comfortable bed and good service

By

8月 10, 2020

club

I was nervous to stay in a hotel with everything going on around us. But the staff and the clean hotel and the rules made me feel relaxed

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Can’t check out to save your life

By

8月 09, 2020

Phone call customers are more
Important than customers already staying
In the hotel. I couldn’t even check out without having to ask
More than 5
Times. She kept
Telling
Me
To hold on.

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Great Hotel with Wonderful Staff

By

8月 07, 2020

I have stayed at this property a number of times for business and pleasure, and it has been fantastic every time. Staff are very friendly, helpful and accommodating, and the hotel is clean and comfy.

The additional precautions during COVID were well executed, and added to the positive feelings of me and my guests.

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Comfortable bed

By

8月 07, 2020

club

The staff here are very friendly. The rooms are clean and average size. It is in a good location. Close to the TransCanada, gas stations and fast food places. Bit expensive, but all the hotels in this area are expensive compared to other towns.

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Underwear Left In the washroom

By

8月 06, 2020

club

I found an underwear hanging on the bath curtain.

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Rude Customer Service

By

8月 06, 2020

See previous complaint regarding the rude and unprofessional check in and customer service experience.

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Poor customer service and not clean

By

8月 04, 2020

Do not stay here. Was the worst experience I’ve ever had at a hotel. Staff were not friendly and were rude. Front desk help was often not at the desk so lots of waiting for them. No enforcement of masks wearing. Rooms were not clean or sanitary. Charged my credit card before I even checked in. Refund on card was delayed and left my card unusable for the remainder of my vacation. Room keys were deactivated and no one was at the desk for 30 minutes to assist me.

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great place to stop on our road trip

By

8月 03, 2020

club

Overall great hotel. The only reason I gave it a 4 on value was due to covid and some amenities being closed. This is not the hotels fault, and I am glad they are taking covid precautions.

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Clean, comfortable room friendly staff

By

8月 02, 2020

club

Room was super clean and comfortable during these covid times...lots of hand sanitizer throughout hotel. Staff was very friendly and helpful

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Clean and comfortable Room

By

7月 26, 2020

club

Clean and comfortable room with great view of the mountains.

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