Rated 4.4 out of 5 by 183
Rated 1.0 out of 5.0 by gunrkan2 Paper thin walls
The walls were so paper thin. I have never been able to hear neighbors talking and upstairs neighbors moving about all night before in my life.
Just felt like the hotel was built cheaply.
Bed sheets had a few dead gnats in them also. Other than that the place was clean. WE ONLY GOT 3-4 hours of sleep though!
THE WOMAN at the front desk was as efficient as they come. I did not get her name, but she is exactly what management wants in an employee. I was a GM and an Area supervisor for 7 years. She had an accent. Promote her, before someone snipes her from you.
May 18, 2016
Rated 3.0 out of 5.0 by Verified Reviewer Average facility; cramped parking
This is a fairly typical HI Express venue. The lobby is not remarkably appointed, but clean and welcoming. The staff were all friendly and attentive. The indoor pool is a nice feature. Breakfast is nothing to get excited about, but if you travel frequently on business, you're accustomed to this type of spread: eggs, sausage and bacon, gravy and biscuits under heat lamps, pastries from a box, cereal dispensers, etc. There were some warm cinnamon rolls that were delicious.
The walk-in shower was installed so that the water ran AWAY from the drain, pooling up to near ankle-deep in the entry way to the shower. The parking spaces are small and limited. My second night I arrived to find no parking available, so I had to "invent" a parking spot in the driveway. I don't the think the hotel was at full capacity. There was a U-Haul van parked across 6 spaces, and a truck with a horse trailer parked across 7 spaces. Plus the customary inconsiderate "I'm entitled to two parking spots" drivers, who don't seem to understand what the problem is. Not sure what staff can do about that after the fact, but it should not be allowed.
May 17, 2016
Rated 5.0 out of 5.0 by BAB429 comfortable and freindly service
As usual, a very comfortable bed and a quiet room and friendly helpful staff.
April 29, 2016
Rated 5.0 out of 5.0 by farmertx77 Great place to stay.
Excellent hotel for taking a breather near Austin!t
April 26, 2016
Rated 5.0 out of 5.0 by CafeRacer500 Good hotel for COTA races
I and my family were attending the MotoGP race at Austin's Circuit of the Americas track. Although this HI Express is almost 30 miles away, the tollroad makes it very convenient. There's a Chili's within walking distance and a couple of fast food restaurants nearby. The hotel is clean, and the staff are very friendly and accommodating. The parking lot is well lighted and the facility feels completely safe.
April 20, 2016
Rated 5.0 out of 5.0 by Bluebonnets and Backroads Enjoyable Stay
We always have a great experience whenever we stay at any Holiday Inn Express.
April 18, 2016
Rated 4.0 out of 5.0 by Aheffy Great Hotel with Poor Staff
Literally every aspect of this hotel was fantastic, except for the front desk staff. The breakfast staff was great (as usual), but the front desk employees lack professionalism and competence. At one point the front desk employee was going to have me deliver the hotel crib up to my 3rd floor room when this was supposed to be waiting in my room before I checked in. When I called a few days before my reservation the employee nearly hung up on me because they were "busy" at the front desk.
In spite of the poor staff, I would still recommend this hotel because of its cleanliness, quality of rooms, convenient location, and fantastic breakfast.
April 15, 2016
Rated 5.0 out of 5.0 by Aggie Scout Relaxing and enjoyable
The facility is easily accessible and not far from a major toll road. It is very clean and inviting and the staff each stay have always been exceptionally friendly and helpful.
There are numerous eating places within a reasonable distance from the hotel, yet being in Hutto, there is not the heavy city traffic experienced at many other facilities.
A plus is that one can be in the north Austin areas of business within 15 minutes.
March 31, 2016