Holiday Inn Club Vacations At Desert Club Resort

UNPROFESSIONAL AND RUDE STAFF

評分者

8月 19, 2025

NOT EVEN A SINGLE BOTTLE OF WATER WAS PROVIDED , STAFF WAS RUDE AND UNPROFESSIONAL, REQUESTED FOR LATE CHECKOUT WAS DENIED . LOCATION AND HOTEL ITSELF WAS VERY NICE BUT THEY NEED TO WORK OUT ON ALL THESE THINGS. VEGAS HAD TEMPERATURES OF 110F HOW CAN YOU DENY CUSTOMER WATER.

Great location, great amenities, terrible staff.

ByDunby

8月 18, 2025

I don’t usually write reviews but felt it was necessary for this stay. Overall, the actual hotel was great; very close to the hustle and bustle, but far enough that it was a quiet stay. Very quick walk over to The Sphere. However, the front desk staff were some of the rudest individuals I’ve ever interacted with while checking into a hotel, and I do so often. They were so dismissive while I was checking in and looking for information and a few times throughout my stay, I stopped to ask questions and it was almost as if they couldn’t be bothered to be helpful.

Outside of the front desk, the other staff were absolutely wonderful. The men driving us back and forth from our room each time we needed to come and go, the woman working as the bellhop (she even went above and beyond to get us towels to use at the pool while we waited two hours for our room to be ready), the maintenance man who came to fix our AC for us while it was 114° out…all very great. But the handful of staff that were not really ruined this stay for me.

comfortable felt like home, friendly staff, close

ByBrit

8月 17, 2025

Comfortable, felt like home, friendly staff, close to the local attractions, clean, highly recommend

Where have you been all my Life?!

ByTammy811

8月 17, 2025

I can’t stop thinking about our stay here! My husband and I had the best time. We came for my 40th birthday and to see the Backstreet Boys at the Sphere next to the hotel. The hotel was perfect since the venue was so close. My only complaint was that we had no ice maker in the freezer. We had a maintenance guy come and he said there was no ice maker for whatever reason. He said he’d come right back. 5 minutes later he comes back with a bag of ice. Which was perfect for filling up our Stanley cups and making ice cold drinks to take to the pool. Other than that this hotel was amazing. We’ll be back for our next vacation to Vegas spring break 2026!

拉斯維加斯

Byrick

8月 16, 2025

Overall is OK but cleanness. the location is good for sphere. No shuttle. Is good for family stay with Casino free atmosphere. Around no place to eat.

Don’t be fooled by the bathtub photos

ByCynthiaS95

8月 15, 2025

The room was nice, the bed was comfortable and the staff were very nice. It is a little off strip, which I knew when booking, so it wasn’t a big deal. The only reason I took off a star is due to the bathtub. The bath tub was the thing I was most excited for, but it was very shallow and the hot water didn’t last long enough for me to even fill it.

Old, dirty, and moldy — worst Platinum Elite stay

ByNotSoPlatinum

8月 14, 2025

If you value your time, comfort, and basic cleanliness, avoid this property. Check-in took forever, the front desk agent was unfriendly, and I was pressured to try to agree to a timeshare presentation. As a Platinum Elite member, this was especially insulting.

The room was outdated and poorly maintained — entry door lock broken, could be pushed open (no follow-up), weak AC, outlet popping out of the wall, no bedside clocks, and a dishwasher full of mold and mildew. Communication was slow, no manager on duty until 10:30 AM, and guests are expected to take out their own trash at checkout. This is nowhere near the standard expected from a major brand.

非常棒的住宿體驗

ByMitca

8月 13, 2025

Amazing property, clean, well groomed, friendly staff

感謝您

ByVannie

8月 12, 2025

Staff were all friendly. When we called the van to take us to the front, they were responsive. Clean rooms. Only thing was the pool next to us was down so we didn’t use it but pools in the other areas were open, just further down.

Good location but bad experienced

蒂米

8月 10, 2025

As I mentioned , card key did not work. Show faucet is not working properly when it turns to most hot.

家庭旅行

ByHalley

8月 10, 2025

So we decided to take the kids to Vegas we picked this hotel because it’s off the strip but close enough to walk.. we had 5 pools to pick from one being splash pad!!! There is no casino which I’m ok with.. just be mindful there is no elevator so if you have small children let check in know!! The only bad thing was the room temp would not go any lower then 70.. it was comfortable however I always keep my air on 65

ByKaynoy

8月 09, 2025

My family and I stayed here primarily due to its proximity to the Sphere where we would be attending a concert. The fact that we could walk to and from the location was a plus. The reason for the rating was because our villas air conditioning wasn’t working properly. To the extent that the morning after we checked in maintenance dropped by to check on it, we did not call for maintenance but he was coming by to fix it as he had told the front desk to leave the room unoccupied for that reason. To be clear air was flowing in the front but was inconsistent in the bedrooms and bathrooms. I did like that I could communicate with the front desk and they brought some box fans by the villa for the bedrooms. Overall the stay was good and would recommend this place for other who would be attending events at the Sphere.