Holiday Inn Resort Orlando Suites - Waterpark —

Vacation

ByGioB

7月 22, 2025

We went for vacation so my kids can have some fun. But unfortunately it was very crowded and too many parents letting their kids do whatever they want.

閱讀較多

閱讀較少

Orlando resort waterpark

ByNicole

7月 22, 2025

Let me start by saying that the room was nice and clean but none of the elevator's worked. Mind you we were on the 4th floor and every elevator in building 10 was out of order. Also the only floor that had an ice machine was on the first floor, so traveling up and down to get ice or go somewhere was brutal!! Especially since it was a heat wave you’d think they’d would be equipped! As an older person this really took a toll on my vacation, didn’t want to leave as much. Overall the amenities there are great!!

閱讀較多

閱讀較少

DO NOT STAY HERE – WORST HOTEL EXPERIENCE EVER

ByROSE

7月 21, 2025

If I could give this place zero stars, I would. We paid $380 for a specific room that we never even got. Instead of honoring our reservation, the hotel gave us a completely different room without any explanation or compensation.

To make things even worse, we didn’t receive our room keys until 7 PM. That’s hours of waiting around with no access to the room we had already paid for. Completely unacceptable.

I spent over five hours trying to get help. I spoke to 16 different employees before finally being connected to a supervisor—and still, NOTHING was done to fix the situation. No resolution, no apology, no accountability.

This hotel is a complete disaster. It is horribly run, disorganized, and they clearly don’t care about their guests. The customer service is nonexistent, and management is either completely incompetent or simply doesn’t care.

Avoid this place at all costs. Save your money, time, and sanity. This was by far the most frustrating and unprofessional hotel experience I’ve ever had.

THERE WAS ALSO A COCKROACH IN OUR KITCHEN !

SMELLED LIKE WEED ALL OVER THE PROPERTY

THERE IS ONE ELEVATOR PER BUILDING

THERE IS NO PARKING AFTER YOU PAY FOR IT.

閱讀較多

閱讀較少

Stay Vacation Ready

ByTeam Leigh

7月 21, 2025

Property is maintained well with lots of activities for the kids to do. Staff I would to call out for exceptional service is the Reception manager Lidia, also Kaitlyn from the marketplace and finally Sandra Hacerlo from housekeeping who kept us vacation ready everyday.

閱讀較多

閱讀較少

Disappointed 😔

ByKennylsk

7月 19, 2025

Elevators at the property were most of it out of service, the cleaning at the room was poor and housekeeping at the previous day of checkout was not made it. Charges for the use of the water park should be elegible, because we didn’t use it.

閱讀較多

閱讀較少

很棒的住宿體驗

ByDanielle

7月 17, 2025

Stayed in the family suite. The pool area was great. Our first room was a little further from the pool gate but once I explained my daughter had cerebral palsy and had a hard time walking we were moved to a closer room. We are so thankful for that! The dining was good would have been awesome if they had delivery to the rooms.

For our room move, Rob our bell hop was great, he loaded our things up onto the cart and took two trips to get us fully moved. He was friendly and made sure we had everything and to let the front know if we needed anything.

閱讀較多

閱讀較少

Meh

ByNot Sure

7月 16, 2025

They gave me an upgrade from queen to king size bed. Waterpark was GHETTO and not relaxing whatsoever. They charged me automatically for 2 days of water park usage even though I only used it for 2 hours. Tried to get a refund for just one day and the text response was “that’s not how it works”. Cool, then I’ll do my time here and literally never come back and never recommend. That’s how it works actually.

閱讀較多

閱讀較少

Ms Angela

ByAngela

7月 15, 2025

It’s was unacceptable!! I try to have a incredible moment with my family. And feel that i almost loss one of my kid at the pool. My boy is having nightmares all these days, saying that he could’ve die. I tried to make he forget about the is not easy.

閱讀較多

閱讀較少

Extremely overpriced with multiple issues

BySarah Muir

7月 13, 2025

I need to contact management regarding this booking.
We were overcharged on resort and parking fees.
We were provided a 2bedroom suite without a door on the bedroom.
The suite was directly in line with speakers that were too loud for our parents.

There is nothing in the description that states there is no door on the second bedroom.

We needed to then purchase an additional room.

However your employees charged us another lot of parking fees and resort fees though we had already paid for parking and resort fees for all the guests.

Furthermore, all the lifts in the facility were broken apart from the very far opposite lift. We spent more time trying to assist our elderly parents access their room than enjoying a he facilities at all.

Furthermore, the wave pool that was advertised is not in use. The waterpark advertised only had 3 out of the 6 slides in operation.

I am extremely disappointed and would like our overcharged resort and parking fees refunded.

閱讀較多

閱讀較少

Noisy

Byteejaa

7月 10, 2025

Kids were running around after 10p. There are signs posted everywhere asking for silence from 10p-7a. I don't feel the problem was addressed in a timely manner.
This may not be an ongoing issue, but it was for me.

閱讀較多

閱讀較少

Not too shabby

ByVicntina

7月 10, 2025

We decided to stay here for the July 4th holiday weekend, so we anticipated it to be busy. Upon arrival we were a little disoriented as we followed signs for check-in and were diverted to the Marketplace, which is the location of all of the restaurants and shops. Parking for check-in at the Marketplace was difficult at best due to the construction that was taking place and the equipment occupying many of the parking spaces. I parked in front, as is customary when checking in, and my wife was made to move our vehicle within a few minutes.
Inside the Marketplace there was no signs directing patrons to the Guest Services area towards the middle of the building. I stood in a line for approximately 10 minutes before being told where the check-in desk was, then waited in that line for another 20-30 minutes for my turn to check in.
Once at the counter, the check-in process was fairly smooth as I was more prepared than others.
It was a bit disappointing to find out at check-in that one of the pools was under construction, but I was offered a $20.00 per night credit for the inconvenience. I was provided a map to our room and it was explained how to get to the Lagoon pool and water park as it was on the opposite side of the property from our accommodations. We went to our room, that overlooked the construction of the out of service pool area.
The room was setup well, and appeared to be in very good condition.
We were very pleased with the restaurant selections available and the customer service of the staff.
We patronized each of the "fast food" restaurants during our stay as well as the buffet for breakfast. Each location had a variety of selections that were tasty and satisfying.
The Lagoon pool was great. Lifeguard staff was attentive and made us feel comfortable letting our granddaughter play in the pool area. As is normal at these resorts, there weren't enough loungers for the occupancy, so you had to arrive very early to be guaranteed a seat. However we were prepared for this.
There was only a couple of things that caused me not to give this resort 5 stars.
First, the walls in the rooms are paper thin and you hear every noise next door, above, and outside. Considering people like to drink while at these resorts and the attractions and have no respect for others, it could get annoying.
Second, we were approached in the Marketplace by a staff member asking if we had received our "free gift" for our stay. We went over to listen to our options and quickly understood that it was a timeshare pitch. When I specifically asked if it was a timeshare, I was told, "No, it's an owner's club" which is just a fancy name for a timeshare. I quickly explained that we were not interested in this and the man became very rude. I do not go on vacation to be sold on a different resort. If I wanted to stay at another resort, I would've reserved a room there. Additionally, when traveling with children to this area, adults want to maximize their time with their family in the resort, not listening to a sales pitch and losing out on valuable time at the resort they actually paid for.
All in all we were pleased with the resort and would stay here again in the future. We loved the fact that we didn't have to leave the property for anything.

閱讀較多

閱讀較少

There aren’t enough words to describe how awful.

ByEva99

7月 10, 2025

If I could give zero stars, I would. I should have canceled after waiting in line for 40 minutes to check in— and even after that I didn’t have a room! I waited another two hours before my room was ready! The poor communication and mismanagement of my account after I checked out a day early has made the decision to NEVER stay here again and easy decision. The waterpark area is filthy. The fact that you have to request clean towels and that’s not part of regular housekeeping at a “resort” is preposterous. The only thing that made this place feel like a resort were the restaurant prices. The food fell short of expectations considering the costs. Elevators out of service and people crowding everywhere… I could go on, but I just want to put this awful experience behind me.

閱讀較多

閱讀較少

Holiday Inn Resort Orlando Suites - Waterpark