Holiday Inn Resort Orlando Suites - Waterpark —

Good place to stay. Enjoy every moment

ByRonald

8月 19, 2025

Myself and my family have stayed there for many years now each year it gets better and better the staff is even better than last year Lee cleanliness is overall excellent the full area is such a great time for the children need to be touched up a little bit with more comfort hey Google the bar and grill I give them a 8 out of 10 could offer more at a small cheaper price

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No satisfied

ByFernando

8月 16, 2025

Poor experience, I was expecting way more for the price and the 4 star rates. The pictures looks way better in the website than in the reality.

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The best stay you will ever have

ByShasta

8月 16, 2025

This is the top of the line the stuff is great they will help you in anyway they can .they have golf carts that will help you get your stuff because of how big there place is.they have maps that they give you when you first get there and have them all over the place so you no where you are at they have a game room food and movies and pools and more I was there for work but the next time I have to go there I will be bringing my kids with me the will love it thank you for the best stay I have ever had

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Never going back

ByNunubabi88

8月 15, 2025

We weee told they had 5 restaurants on site and they do but only two are open if you go during the week which cause us to have to leave off site and spend over 400 on food while there the sirens blared for hours for testing my sensory sensitive child did not like that the “mall” closed early one day we went to try to eat on site and the day we did but food on site at burger theory the food was dry and hard we ordered 20 wing combo with 6 tenders and a basket of fries for 60& a pure waste of money we didn’t eat but two “party wings” the water park closed early twice due to weather we had to wait for towels it was a pure waste of money and i would never recommend.

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Unhappy birthday

ByTiffany

8月 15, 2025

We don’t stay here but it was my daughter’s birthday and she wanted to stay at the water park hotel.I personally had way more cons than pros with our stay.
First, we arrived at 5.00pm to check in. I didn’t reach the front desk for over and hour and missed out dinner reservations .
Second, our room had a few issues. The couch bed had a hard time coming out. My children had to go to the car because there were no extra blankets or pillows for the pull out.
Third, the water park was closed at 630 and never reopen that evening.The next morning we went to the water park and there were no chair to sit in the pool was super crowded.

The condition of this hotel is not what I expected. My room was dirty. The floor was all scratched up and disgusting. I was cigarette and all over the walkway in front of our room and we don’t smoke. The pool area was dirty and the chair cover and mold and mildew. This is not from one of your hotels not to mention that parking was a nightmare by myself another party I handicap and have to park halfway across the property just to find a parking spot. This is unacceptable. We went to the marketplace on Sunday to eat and nothing was open except for pizza and I cream
I don’t think we’ll be back to this resort again holiday inn do better

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Amenity Issues

ByAnna

8月 14, 2025

The hotel itself was nice however, they charge $69.00 a night for amenities. On Friday, August 09, 2025 there was bad weather until approximately 5:30-6:00pm. Once the weather cleared the hotel did not reopen the pool area and we were told it would be closed despite the weather clearing. There were three more hours to enjoy the amenities. We took the children inside to the game room which kept them busy however we were unable to use the food court due to them not excepting credit or debit cards. The following day the pool was to open at 9:00am. We had to stand in line because there were no employees to cover the pool area at that time. The pool employees/lifeguards did not show up to the pool area until 9:30ish. The weather became bad again and the pool closed at approximately 2:00 for safety reasons. The weather cleared at approximately 4:00pm and they did not open the pool area back up. We then took the kids inside to get lunch. The pizza place was open however the other restaurants opened late and were supposed to open at 1:00pm. After the pool was not open by 6:00 with the weather being cleared for a few hours I contacted IHG. The customer service representative then called the hotel and inquired about the pool being closed. About ten minutes later the pool was magically open. I then received an email from the front counter manager that she would add points to my account. I requested to have the amenity fees refunded with no response. The amenity fees should be refunded due to the lack of urgency to make the customers happy and continuing to keep the pool closed when there is no valid reason to do so.

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Overrated.

ByGlow

8月 14, 2025

No ordinary check in process. I was wonderfully greeted by Victor as he saw I was very lost. He directed me to a line that took over an hour before I was checked in. Then the receptionist was scripted tired, and over worked but she did her job. However, the remaining charge she stated seemed off so I quickly did the calculations and it was almost $100 over expected. Had I not questioned she would have took my money with no issue. After I brought it to her attention she says oh that was just parking costs I waived. Yet when she was scripted she assured me I had the breakfast and parking package.
After I get to my room because the place was so large I wanted to be proactive in finding out where we go for our paid breakfast package. The representative was so sarcastic and made it seem like I should know what to do and where to go. After I called out his poor customer service he redirected and gave me an answer good enough that I felt I’d find my way in the morning. Get to breakfast in the morning and although paid I had to spend $15 for my daughter because she was over 11. There was a nice buffet and variety but it wasn’t good enough to go back the next morning. We just ate elsewhere. I also got the room with kitchen expecting to cook a few meals throughout the stay but there was no oven and hindered what I was able to do.

The room was clean. We had enough towels and the most important things went well. We didn’t get to use the waterpark because the rain, but I truly felt like the place is overrated. I paid more and traveled further because of the advertised amenities, but I wish I would’ve spent less at another room much closer to the attraction we came to visit.

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Great hotel with waterpark our family loved

Bychicpa

8月 14, 2025

Great hotel with waterpark our family loved. It was very convenient too all Disney parks and area restaurants. Our young family loved the water slides and multiple pools. The bunk beds for our two kids were perfect for the privacy of a suite at the cost of a traditional room elsewhere around Disney. We would definitely consider returning for our next trip.

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No complete el tiempo que compre

ByArao

8月 13, 2025

Dure 2 noches y me tuve que ir antes, el aire se daño, se sentía pegajoso el piso, no tiene los standares de la cadena, me he quedado en otros hoteles y siempre me va bien.

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TERRIBLE, SMELLS LIKE URINE & MILDEW EVERYWHERE

Bywill never stay again

8月 13, 2025

If zero stars were an option. Iwould have selected that. Horrible experience from check in to check out. Front desk was rude and disrespectful to not only my family but others checking in as well. Hate your job? Find another.
Property smells like urine in the stairwells, every single thing is depleated, and for lack of a better term.... GROSS. Water slides are rusted to the part the beams are no longer connected. Slide has mildew and every single chair in the pool area is COVERED in mildew. Towels are from the 90s. Hanging on by threads.

ALSO!!!!! They are extended stays there. We were unable to get a conjoing room (although it was requested and approved in advance) because a single male lived in the room next to us.... that oversaw the waterpark. insane. never again.

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Great location for a Disney Vacation

ByHotel expert

8月 13, 2025

Great location, nice property, and the staff is super kind. They offer a free shuttle service to Magic Kingdom and Epcot, which we used and found to be very punctual and convenient. The water park is clean and fun. Super close to the Disney parks, just 10-15 minutes away max.

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Complete dissapointment

ByMona

8月 13, 2025

First off the fact they charge $70 resort fee when only half the amenities are available is a complete sham. They also never indicate the outrageous parking fee, which by law is supposed to be advertised and it wasn't. I had to pay an additional $100 for parking and resort fee that was way below par. I stayed at a 4 star hotel and paid the same amount for valet. Only one pool was open which was crowded and we were given towels that were the size of hand towels, the pool furniture had mold on most of them which is fine if the towels we were given covered the chairs. I could dry off better with paper towels. They advertise mini golf but it was so dirty you would not even be able to play on it. The rooms were updated but the flooring in the room we stayed in was already coming apart at the seems and if not careful will catch your toes (that's how big the gaps were). I couldn't use the coffee machine in the room cause it had what some disgusted stuff come out of it. The room felt damp when the A/C was not blowing, the ceiling fan in the bedroom did not work so when the A/C shut off it got hot immediately. Everything just felt grimy and dirty. This hotel was a complete disappointment for what they charge in all the extras. I was also given a gold wristband so I'm recognized as a platinum member, it meant nothing.

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Holiday Inn Resort Orlando Suites - Waterpark