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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
70%
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整体体验

3.7

基于 1989 评论
70%
推荐此酒店

Ratings Breakdown

1989评论

  • 5 星级
    813
  • 4 星级
    421
  • 3 星级
    279
  • 2 星级
    237
  • 1 星级
    239

Comfortable bed poor maintenance

By

2021 九月 17

Trash bags left outside of my room.
Light bulb out above sink
Shower faucet leeks
Stove stopped working in kitchenette

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Birthday trip

By

2021 九月 17

platinumelite

Compared to the last several times I have stayed at this resort I was a little disappointed. First of all, anyone could drive into the resorts because the gates were all up, no guard at the gate yet you still charge for parking. Check in was fine, more stag came out as the lobby started filling with more guest. The room was clean, no trash cans, and the phone did not work, I called front desk from my phone to tell them, one trash can was brought, nothing was done about the phone. Paid for breakfast, 6 people staying, they only gave us voucher for 4, we didn’t even get to use it because breakfast time was cut off at 1020

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Comodo el cuarto y limpieza

By

2021 九月 17

Me encanto el hotel solo q el costumer service no me ayudo en lo q solicite y tbiem no hay mucha omciones de restauranes denreo del hotel y tiendas de compras

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Great experience

By

2021 九月 16

club

My husband and I got a room here for my oldest sons 3rd birthday! We have two little boys, 3 and 1. The experience at the water park was perfect for them! They have a pool, water slides for older kids, and a splash pad for little kids! They have towel service at the pool and they have lifeguards which was comforting.
They also have a restaurant at the pool and a place called the marketplace that offers other food options!
The room was very large and very comfortable! Overall a great experience.

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Big room and comfy

By

2021 九月 16

platinumelite

I stayed in this hotel several times, it just reopen, I love it, big room and very clean

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Great service comfortable relaxing

By

2021 九月 15

Awesome place to visit and relax never knew this place was there but glad I found it really worth the money and time

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Muy caro para que nada sirva

By

2021 九月 15

club

En ese hotel nada funciona bien , el parque de agua estaba cerrado , no restaurant en el hotel , los elevadores no funcionaban , en el baño no había luz

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iHG waterpark hotel

By

2021 九月 15

platinumelite

This hotel was great for a family weekend trip. The hotel recently reopened after closure due to COVID. This was a great getaway to relax. The staff were all friendly and helpful the entire time we were there. They went above and beyond to ensure a great stay. I would definitely recommend this to anyone looking for a place to take little kids for waterpark fun. My kids enjoyed the pool, splash pad and especially the slides. After 10 hrs at the pool, with a 2 hr break in between for dinner, my kids did not want to get out. The only negative about the hotel was that the floor was dirty and turned everyone’s white socks extremely dirty looking. We are used to leaving our shoes by the door whenever we enter house. The other issue we had was no coffee maker in the room. The final negative about the hotel wasn’t due to the Hotels fault, but the kids running back and forth on The walkways till 11 pm and again early in the morning around 7am, not allowing us to get that much needed extended sleep in we all crave once in a while

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Labor Day Stay

By

2021 九月 15

club

There were elevators out of service, many of amenities in the Market Place, however, the staff was very nice and trying to do their best so we could have a pleasant stay. For that reason you will have me and my family as guests of this resort again in the future.

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Water park

By

2021 九月 15

The room was expensive just for one night I paid 225 and the water park when I checked in I had to pay another 75 for the wrist bands.. check in was at 4 instead of 11 and check out was 10 instead of 11 they had buffet breakfast for 16.99 adults and 11.99 for children to expensive so I didn't go .. The arcade room was closed ....The water park itself is beautiful but to expensive

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Resort

By

2021 九月 14

club

The resort was nice and rooms spacious but Breakfast wasn't worth the money charged, also the staff needs to let guest know the amenities in the mall are not all open and have been shut down for the longest I was really disappointed.

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Poor service

By

2021 九月 14

The location is great, close to most of famous parks. The service was terrible - we were staying for a week and got our room cleaned only the day before leaving… we asked to change the towels on the 3rd day of our stay and our request was ignored, I had to follow up with the front desk several times to finally get clean towels and toiletries refilled.
There are a lot of discrepancies between description on the website and the reality, in other words - they lie about what you can expect to see in your room…. Overall attitude of staff always reminded that we were not welcomed guests, so we just enjoyed theme parks almost every day and came back to the hotel only for a night , and even for these purposes our staying in the hotel was unpleasant experience

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