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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
67%
Recommend This Property

Overall Experience

3.5

based on 492 reviews
67%
Recommend This Property

Ratings Breakdown

492reviews

  • 5 Stars
    175
  • 4 Stars
    114
  • 3 Stars
    69
  • 2 Stars
    66
  • 1 Stars
    68

What was suppose to be relaxing turned into a nightmare

By

August 16, 2017

My stay was not pleasant, the first day i was there i tried to slide open the bathroom door which was extremely hard to do so i pulled a muscle in my back. The room was a "handicap accessible room", i went to the lobby twice to complain about the door needing fixing but not until the third day after having my family help me to get in and out of the bathroom that they finally came. The sofa bed was horrible to sleep on the sofa was too itchy to sit on, and the you were either freezing or sticky and muggy because we had no control of the thermostat. The room was not cleaned for two days no clean towels until we complaint.
I was able to relax at the pool but the water slides were disgusting it needs to be painted all you see is mold all over the slides and you can feel every bump and groove on the slide so it hurts going down. With all this being said and with all the pain i had to deal with i had to fill out an incident report and was given free parking for 4 days which came out to $51, because that is what my injury was worth and here i am still in pain because of the carelessness of this resort.

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A very happy Birthday Boy!!

By

August 16, 2017

Our family is extremely pleased with the accommodations, rates, staff, atmosphere, amenities and customer service received from the moment we checked in.
First point of contact was Jason, who did anything within his power to make sure we had the best possible experience. He was friendly and polite and tried to meet all our family's needs and desires.

Stacey the manager on duty made sure we had the best room available for the birthday boy! Our six year old was thrilled with the view.

Salah at the front desk made sure we had all the information for activities/amenities and made a very pleasant and accommodating stay. Continuously, thanking us for being an IHG member.

Nikki one of the life guards by the pool was engaging and friendly with the 5 kids and my elderly mother.

The room was clean, modern and spacious with everything we needed.

Breakfast was a buffet with lots of variety and helpful attendants.

We are extremely happy and highly recommend the Hotel.

Very thankful for making our 6 year old's birthday memorable and fun!!

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Very comfortable beds, and awesome waterpark on site!

By

August 16, 2017

club

My family and I LOVED this place ! The staff was super nice, and the beds very comfortable . The suite was roomy and had a mini fridge, K-Cup maker, and microwave. The air conditioning in our room was perfect- no issues..The food on site was very good, the game room for the kids was a lot of fun, and the attached waterpark was excellent ! The kids and us swam every day, and my husband and I loved the whirl pools ..We had a suite that was two bedrooms , a bathroom, and a living room with a kitchenette in the corner of the room. We had a suite that was pool side to the waterpark- which was just terrific ! We enjoyed watching all the pool action every day and evening when we were on-site. If the weather was bad- the staff would promptly close the pool until the bad weather passed over. We have no complaints, and our vacation stay here was everything we dreamed it would be. Thank you all for a wonderful time ! Your staff in EVERY area/department of this resort was just excellent !

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ファミリーには最適なホテル

By

August 15, 2017

club

施設矢サービスはファミリーに最適。 気を使うことなくゆったりとすごせました。
残念な点は、部屋の喚起が悪く、少しかび臭く清潔度にかけていたことです。

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Excellent Stay

By

August 14, 2017

club

This is a great hotel for young and teen children. Rooms a spacious, facility clean and customer service excellent.

Be ready to relax by the pool and enjoy!

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Greats Stay

By

August 14, 2017

platinumelite

The kids enjoyed the pool, they also had activities and games for the children. Check in was smooth. My second time staying there and will stay again.

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Not the best

By

August 14, 2017

platinumelite

Good pool and amenities, not great housekeeping or service.

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Better deals elsewhere

By

August 13, 2017

club

- Filthy commons areas, the same trash and food on the floor our entire stay.
- Outregeous resort and parking fees
- 45 min. line for check-in while emploteeys apeared to be taking breaks in between customers

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Summer vacation

By

August 11, 2017

Holiday Inn Water park Resort 3rd year family vacation.. excellent suite, staff and food. Kids enjoyed themselves.

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Worst experience

By

August 11, 2017

club

Beds are comfortable but internet doesn't work too well and the two bedrooms suite that I had felt very small

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My son loved it

By

August 10, 2017

My son wanted to stay in the water park more than he wanted to go to the disney parks. We had a very nice stay and I would recommend it and will be back in the future

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5 Day Family Vacation

By

August 10, 2017

We had a few hiccups at the very beginning of our stay but the staff was understanding, courteous and more than willing to help. All the small issues were taken care off immediately and we were able to enjoy our vacation.

The hotel is very close to Disney and the main highways, so Universal & SeaWorld aren't that far.

We enjoyed the room set up (2bdr/1bth) suite, we had our own private bedroom and the kids had a bed for each of them (we have 3 kids).

The hotel has an arcade, movie theater, water park, pool side bar, restaurants, the complete works. Wish we would have had more time to explore the hotel itself.

We were very happy with hotel and all of their staff. We look forward to coming back next year!

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