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InterContinental Almaty

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Hotel Reviews for InterContinental Almaty
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 608 reviews
92%
Recommend This Property

Ratings Breakdown

608reviews

  • 5 Stars
    400
  • 4 Stars
    146
  • 3 Stars
    34
  • 2 Stars
    14
  • 1 Stars
    14

Never stay in this hotel

By

19 May 2019

I informed the hotel staff that I’m a travel blogger and I will share my experience in my blog. I’m the biggest travel blogger in Kazakhstan with the large audience. Moreover, I informed of my Gold membership in IHG chain.
However, the hotel ignored all my room preferences: they gave my the farest room from the elevator, wi-fi coverage was 0, the room had no view, they were no power sockets near bed to charge phones and laptop. They changed the room when I asked to stick to the room preferences.
However, the furniture was very poor condition. They brought the power extension - so dirty one, that I would never touch. I even have video of that.
But the most disappointing was - I informed the hotel of my second guest and that there are 2 of us, they said ok no problem. However, they charged 11 000 tenge for the breakfast for the second person. 11 000!!! Unacceptable. That was the last - I immediately checked out

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