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If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
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Your IHG® Rewards Club account already has a PIN associated with it. If you use our automated telephone system, your PIN is the same. If you have forgotten your PIN, we can email your PIN to the email address in your IHG® Rewards Club account. Please contact your nearest IHG® Rewards Club Customer Care Center for assistance.
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Email addresses must match.
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We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Join InterContinental® Ambassador
Join Ambassador Today

Not all travellers are the same. That's why it's our pleasure to welcome you to InterContinental Ambassador, a recognition programme for guests of InterContinental Hotels & Resorts. Ambassador offers you a full range of first-class services and exclusive benefits to enhance your stay with us.

Already an IHG® Rewards Club member? Sign in to add Ambassador status to your existing membership.

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Mailing Address
Payment Information

Credit and Debit Card Safety

We at IHG are committed to keeping your personal information safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including payment card number, name, and address, so that it cannot be read as the information travels over the Internet. 

Why do we require a payment card for Internet reservations?
By securing your online reservation with a payment method, you are eligible for our Reservations Guarantee. If your reservation cannot be honoured, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.

What is CVV?

The CVV for most payment cards like Visa, MasterCard and Discover is the last 3 digits of the signature panel on the back of your payment card. The CVV for American Express appears as a separate 4-digit code printed on the front of your payment card.


Terms and Conditions

Ambassador Service Centre

Tel: (US & Canada): 1 888 211 7996

Tel: (UK): 020 33 499034 Costs 13p per minute + phone company's access charge

Tel: (Rest of World): +44 870 400 9099