 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.6
94%
Recommend This Property
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Very pleasant stay/experience and REALLY pleasant staff
ByLalalolo
15 October 2020
Came for a long week-end and the experience was very pleasant/relaxing.
Leen/Abdullah took care of me at checking and were very helpful, as well as Farid at Cinco de Mayo Restaurant, and Hisham during breakfast.
Kudos to the staff overall for their friendliness and resourcefullness - and for a great breakfast everyday.
Bad first impression
ByNafe32
04 October 2020
I am from Amman and I dont get to stay in hotels in Amman, but I decided to take a vacation during the weekend and relax in the Intercontinental, using my IHG points. When checking in, I expected that I get a room upgrade since I am a spire Elite member and I have 127 nights in the last 4 months. I was given a very bad room with very old furniture at first, then I complained and got moved to similar size but renovated. I was surprised I wasnt given the better room at first since the hotel is almost empty (we were the only 2 persons having breakfast). The room I was given was the regular as I said, with no upgrade. The bathroom was not very clean and I was frustrated and didnt want to call the housekeeping so I cleaned it with one of the towels.
The AC wasn't functioning properly and couldnt sleep well.
All in all, it wasn't a pleasant experience.
Highly recommended
ByVicky
21 September 2020
Really comfortable and safe environment even during these Covid times.
Amazing food and comfortable stay
ByTamara
16 September 2020
Room was large enough for two with 8 luggage bags , food was amazing with big portions, room service and house keeping was good with quick response, very considerate to the global pandemic covid 19 each staff used to wear masks with suits to protect both of us . Great room view
Comfortable
ByAlodat
11 August 2020
I’m writing to express my appreciation for quality of service you offered me the days of my stay at your hotel
I enjoyed the pace and quite that I needed during the quarantine period
This definitely added to the excellent service of the staff and I will recommend your hotel to friends and family
And I would like again to say many thanks to staff especially manger Mr. Tamer
Thanks so much for all that you do.
Captain Moh’d Alodat
Best regards
Great experience
ByM.Lahham
21 July 2020
I have had a wonderful experience for 18 days I spent it there, I would like to repeat it again and for sure suggest this hotel to friends , great atmosphere, lovely room with nice window side to the pool , service is awesome , follow up is really quick, friendly staff, the food met my expectations even though in 18 days with various kinds of food was challenging,
And special thanks for Mr.A Alsabagh for making my staying such an amazing journey.
Mohammad Lahham
Great housekeeping staff
ByAmal
03 July 2020
Even though housekeeping staff are not allowed into the rooms because of the quarantine, they did their very best to accommodate every and any request with the utmost friendliness and helpfulness.
Clean
ByAdi Halassa
30 April 2020
The room was super clean the hotel was quite, so it was the perfect way to relax, but I couldn’t connect the room service to get my breakfast though it was included in my rate. Overall it was a good time
Was nice stay
ByKadir3561
27 March 2020
Warm envoiremen
Staff are always interested
Realy cleaning everyday
Delicious breakfast
Special thanks for
Mahmoud ZAIDAN , he was really kindly and interested.
Amazing hotel and staff
ByAliDXB
20 March 2020
Our first visit to Jordan, and this hotel was a perfect chose. Staff was very helpful. As Spire member, we received all benefits and more. Special thanks to Qusai AlMasri for his assistance during our stay.
great business stay
Byzippy
16 March 2020
great hotel for business in Amman. Central located and always busy.
Amaan stay
ByRHarp
16 March 2020
Overall we enjoyed our stay. Only complaints were the cocktails at the bar were poorly made and appetizers were cold but staff was great about it and removed items. Staff was great all around. Main issue during our stay is that the affiliated car service at the hotel dropped us off a half mile from the restaurant we asked to be taken to and we had to walk the rest of the way. I was with several women who wore heels.