 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.1
83%
Recommend This Property
|
Don't Expect Much
Bysteveg73
24 September 2016
Are you an IHG Gold Elite? What will that get you at the Chicago Intercontinental? No amenity at check-in, a room so narrow you stumble over the desk chair every time you walk by; a bathtub so in need of being snaked that you are afraid it will overflow during your shower and a plug-in for your devices to charge that doesn't work so your battery will drain.
Need ice? No problem - machines are on the 7th floor only.
Have dirty laundry - tie it in a ball - no laundry bag offered.
Other than that, good Chicago location - and a free newspaper in the lobby if you get there early enough to get one.
IHG Chicago - great location
ByDino12
19 September 2016
Worry free stay in a great location. Plenty of places for entertainment and dining. Very nice atmosphere and considerate staff.
Good hotel - Poor staff
ByBritish business platinum
18 September 2016
The receptionist on the Ambassadors desk when I cheked in was rude and supercilious. She made no as acknowledgement of Spire status. She was very rude when a room with a lake view was requested. I reflected this experience in the Wifi survey set up, within 1 hour I was contacted by the Deputy Manager (Ethan? ) who immediately apologised and arranged a new lake room view. The property is in an excellent location with good facilities but unfortunately some less than polite staff.
Sparse room
Bymfine2000
17 September 2016
Our room was big -- but aside from a desk at one end and the bed at the other, there was not really a chair or lamp where one could sit down and read comfortably. When we mentioned this to the bellman who brought our bags, he offered to bring a chair from the dining room, which we declined.
Great Stay
Byrnova28
12 September 2016
The location of the hotel was perfect for my first time visit to Chicago. It is near everything I need to explore in the few days I was there.
In terms of the next time i stay there in a double-bed room, I would ask to please place me in a room that has an air-vent in the bathroom.
Convenient Hotel
Bybobloblaw86
12 September 2016
I stayed in the Intercontinental for a business conference (located at a different hotel). The price was very good for the excellent location. It is in the middle of countless restaurants, great shopping, and although it was a bit of a trip to O'Hare it was convenient to public transportation. My only complaint was that the bed linens were of lesser quality and sort of irritated my skin. Otherwise, the room was very clean and the staff was wonderful.
Nice location with a small lobby
Byfahed1960
08 September 2016
The perfect location in Magnifcent mile.
The lobby is small for a large 5 star hotel.
The amenities and toiletters are average for a luxury hotel.
When I paid for suite upgrade , I was told that breakfast was included for 4 ;but told me I misunderstood them.
The same thing for the mini bar,they told me it is free and paid for it at check out.
I was really un happy.
Great location in Chicago
ByMrs. Brim
07 September 2016
We were very pleased with the Intercontinental Hotel in the Chicago area. It was so nice to be treated with respect by the staff. Lovely room with nice view. This hotel will be one of our favorites from now on.
consistently nice accomodations
Byboxster1benz2
06 September 2016
have been a regular at the ihg hotels and particularly the intercontinental. came to chicago with my son for a few days and liked the location at the foot of north michigan ave. location was really handy to pretty much everything that we wanted to see.
room was quiet and clean. two things that i must have when staying at a hotel.
would stay again!
Gross
ByYousif K
01 September 2016
Blood on the bed ( in first room, second room was disgusting ) hair in the bathroom , mold in bathroom, broken faucet ,ripped screen , not even vacuumed , ( crumbs and change on the floor )finger prints all over , just gross , filthy The room was absolutely unacceptable Not to mention the stench or the slow elevator ! Had to spend hours cleaning and had to purchase linens to sleep on Have never been so anxious to leave a hotel . Visit Chicago often was by far the worst stay ever.
Will never stay or recommend this hotel
Enjoying a nice weekend trip to the city
Byproteinsheikh
31 August 2016
Had an excellent experience at this hotel. I'm from the suburbs and my wife and I wanted to stay the weekend on the Mag Mile in the historic Intercontinental. We were not disappointed, excellent service and attentive staff made this stay very memorable.
Excellent location and great customer service
Byhudszimm
29 August 2016
Beautiful hotel in perfect location and very accommodating staff. Bathrooms could be updated a bit.