 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.1
83%
Recommend This Property
|
Conociendo Chicago
ByEnriqueMTI
28 June 2017
Experiencia Inmejorable. Ubicación preferencial. Excelente trato personal.
ALA 2017 Annual Conference
ByOvawrkd
27 June 2017
Right in the heart of Magnificent Mile. Great restaurant in the hotel. Michael Jordan Steakhouse. I recommend the Chopped Vegetable Salad add the steak or chicken I had both for lunch and dinner. For drinks order the Mango Fandango or the Sangria very refreshing. Now let me tell you about how well we were taken care of by the staff Jason at the Front desk was very patient with me when I had a request that took some out of the box thinking. Even though he had not done this before he figured it out and all with a SMILE the whole time, everyone left happy. Also 10:30 Friday night we had issues with accessing some documents and Olivia at the concierge desk had a solution that worked for us. Problem solved. Things come in 3's. In the car on our way to the airport we realized someone had left their house keys in the safe. Solution- UPS, thanks to Monica. The hotel is very clean and it has an older CLASSIC look and feel. I have no complaints about my stay, thanks to the STAFF. They are all CAREGIVERS for Travelers. Very memorable stay. I have stayed at many hotels in Chicago during the ALA conferences and this will probably be my first choice from now on. I almost forgot to give a shout out to the lady that cleaned our room. There were four of us and she made sure we had enough of everything.
Great Hotel
ByJBob
27 June 2017
Great Hotel. I will stay at this hotel every time that I can. The staff is great and the amenities are top notch. I highly recommend this hotel.
Chicago
ByPilot421
27 June 2017
Hervorragend! Es war ein toller Aufenthalt zum Abitur meines Sohnes.
Inconvenience
ByCrush22
24 June 2017
First time visit and just too many inconveniences to give it any more than 3.. first , parking, a pain to find where to drop off a car at this particular hotel. Mentioned that my gps had me below Michigan.. the checkout person says don't worry it does it for everybody...... so provide help upon reservations with a follow up marketing email....
second, upon checking in, the computer was not available to check me in, they offered me a drink in the bar. I don't drink. Offered me Starbucks coffee which I do not like, say how about free breakfast which they never took care of. They asked me to come back in a while. So I waited in the lobby, next thing you know, 20 people are in line and I have to wait again.
Third, keys move the elevators, sucks when your room is 9th in the corner and your key does not work.
Fourth, the bill was not correct... could not use express checkout. Back to the lobby and waiting inline again!
Finally, most hotels upon checking tell you something about the hotel. Like how the keys work for the elevator..where the fitness center is, breakfast openings, something!
Finally, no explanation on anything about
Always a great stay
BySteelersFan
24 June 2017
The Intercontinental on Michigan in Chicago is one of the better hotels in the area by far. The only thing I missed on this latest visit were the slippers that used to be in the rooms. Very clean, comfortable, quiet. The location couldn't be better.
Wonderful experience
ByTMichelle
23 June 2017
The Intercontinental, Chicago is an outstanding hotel. Great service, extremely clean rooms and very professional staff. I will return again and again.
Great location
ByRich76!!
22 June 2017
I thoroughly enjoyed my stay at this property. The location was great--right in the heart of the city, a short walk from the Chicago Art Institute, the Wrigley Building, and other sights. The swimming pool in the hotel is a treasure. I'm staying here the next time I visit Chicago.
Comfortable bed and great staff
ByHammer
22 June 2017
Excellent hotel. The staff was very professional. The room was very nice. We had 2 rooms. A corner room and an adjoining room. Our room had a king size bed that was very comfortable. Great location. We will definitely stay here again.
Average service soft beds
ByTired
22 June 2017
Long check-in line and found beds to be in poor condition. Very soft and sank to one side.
Worth the splurge
ByDecaturFred
21 June 2017
It's def worth the splurge - a great location, terrific staff. You will be pampered here.
Simply OK stay
ByKonrad_76
20 June 2017
Great location ! Great restaurant ! Great fitness centre and pool ! The room was at way below standard of other InterConti hotels and there were problems with the cleaning services... other than that no real problems. As an Ambassador and Spire Elite Member not sure if I was upgraded at all...