 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property
Overall Experience 4.3
86%
Recommend This Property
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Loved Everything
ByThe Elegant Traveler
23 June 2022
Love love love this place I really do. Staff amazing location amazing hotel very clean
No housekeeping service or reasonable food available
Byrjohnston99
17 June 2022
I was told that housekeeping services would not be provided during my stay. I requested fresh towels but never received any. The only place to eat was the overpriced Michael Jordon restaurant.
Excellent location
ByAnabritta
17 June 2022
The hotel has an excellent location. Easy access to museus, stores and bus tours.
The front desk staff could have been more welcoming. The bathroom was clean but the towels are old. And the carpet was not well vacuumed. But, definitely would stay there again due to location.
In the heart of Chicago
ByRossany76
14 June 2022
I had a great experience staying at the Intercontinental Hotel. The location is perfect, in the middle of great stores and food. Walking distance to everything. Room was comfortable but did see the need of some better cleaning. Staff very nice.
Great Location/Nice Hotel
Bysanders0000
11 June 2022
This hotel is a very nice property and in an amazing location, close to most things you might want to do in Chicago. While the staff was very friendly, my room was booked as part of a group, but with individual payment, and trying to get my IHG points figured out took several phone calls ahead of my trip and then two additional conversations with hotel staff after arrival. I was not told I needed to schedule housekeeping so on day three I had to ask for my room to be cleaned and have fresh towels sent to my room. The rooms are nice and the Starbucks in the lobby is an added bonus. The staff, while having difficulty figuring out my points were very friendly and accommodating. The beds were comfortable and the rooms were nice.
Not worth the money I paid
ByDong168
11 June 2022
The room needs to be cleaned. The bathroom had a bad smell, and the beds are not clean when I checked in. No room cleaning until you require, it’s not very ideal.
Great Hotel
ByElite Florida
08 June 2022
Great Hotel.
One of my favorite in Chicago. I was really happy.
Great Location, Great Staff
Bypmg00
06 June 2022
Love this hotel, great location for business and shopping. Staff throughout my stay was personable and professional. Room was comfortable and quiet!
Great
ByRik78
06 June 2022
I've stayed at multiple intercontinental's and this stay wasn't any different, great as usual. A very short walk away from the riverwalk, the Wendella boat tour, as well as some great places to eat.
Lost its former standard
ByBleubanana
30 May 2022
Lack of staff, when trying to get hold of reception from the room, it was busy 100% of the times I tried. Checkin personel not very friendly, I had to ask for Platinum drink voucher and upgrade was denied despite there was no possibility the hotel was fully booked. Very easy to hear people talking in room next foor through connecting doors.
I use to always stay at this hotel, but this time it was a dissapointment.
Check out
ByHosty
29 May 2022
Would appreciate the availability to check out late. May occur if flight is delayed. Maybe at 1230 checkout. More comfort in rooms. Check all outlets to make sure they work. Create breakfast options for roomservice.
Clean hotel, central location, wonderful staff
ByJtlii
29 May 2022
The location was absolutely awesome, I had great views of downtown and Lake Michigan. Easy access to shopping and food, with a very knowledgeable staff. The doorman was beyond helpful, and the hotel itself is beautiful.