 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.4
87%
Recommend This Property
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Nice getaway weekend
ByScottC
17 November 2020
For a staycation, the Intercontinental offered the perfect respite from the routine weekend. The accommodations welcoming and the staff helpful and friendly. The location puts you in the heart of the city. We will be back.
Great experience.
ByHugo
13 November 2020
Given the pandemic the hotel made every effort to make me feel comfortable and welcome. IHG points helped alot with payment otherwise I probably couldn't afford it. Great location, many attractions and good restaurants. I arrived at the Biden win parade, which was an experience in itself. A
Good experience
ByFanspe
11 November 2020
The hotel is in a good condition and the place for this hotel is wonderful that you are so convenient to have lunch or go to Burberry store in just a walk away distance. The staffs are also kindreds enough to provide any help you need and what’s more they are patient. The room is large enough to have a conversation with your partners. However, the elevator is old and room itself is not so quiet as it so close to the Michigan avenue. If you are concerned with sleeping environment, you should ask for another side room. Hope everyone could have a good vocation.
Customer service
ByBren14
11 November 2020
When checking in I did find pleasant that they had my room information ready to and I did not have to wait. My room was very clean and I was able to have extra pillows and towels taken to my room and a later time. I did have an issue when inquiring about late check out. I was at first not given a straight answer until later in the evening when I asked a different employee. Overall my stay was enjoyable.
Great view and great service and have a good sleep
ByAldrin
04 November 2020
The hotel was at the heart of the city which is very near to some places where you could relax and eat..
Great place to stay
ByKatie81
03 November 2020
The location of this hotel is great - right off Michigan and close to everything. The hotel is clean, customer service is amazing. Won't stay anywhere else when I come to Chicago.
Luxury at its finest
ByPleased
02 November 2020
Highly recommend the intercontinental downtown Chicago!
Great hotel
ByLaura49
02 November 2020
Great hotel, clean, friendly staff, nice rooms, great pool area. Nice location. Easy to walk everywhere. Will definitely stay here again.
Always a great stay!
ByLibbyMI
29 October 2020
I've stayed at this property many times for both business and pleasure. The location can't be beat! The staff is always friendly and helpful. Although during covid, the restaurant was closed, there are so many places very close by, that was not a problem.
Anniversary weekend
ByMyles
28 October 2020
Love it! We’re from the burbs and haven’t been down to downtown since March and we wanted to go and celebrate our 9th anniversary
The City's BEST POOL
ByR Holiday
27 October 2020
Everytime I stay in a downtown hotel, the pool is essentially the most important part. This is a JUNIOR OLYMPIC POOL with 10ft Deep water and it is MASSIVE. Thoroughly enjoyed swimming. The bed was nice, good views and the bathroom was excellent.
Quality, comfortable stay
ByMV2296
27 October 2020
A large/corporate-feeling hotel but very centrally located with Starbucks in lobby, rooms are clean and nice, good value at current price point, received a slight room upgrade.