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It's easy to start earning points. Just travel, shop or dine out, and watch your points add up.

Ways to Earn

It's easy to start earning points. Just travel, shop or dine out, and watch your points add up.

Ways to Earn

Congratulations!

You have now earned Gold Elite status.

Explore the Benefits

Ready for some great rewards? Redeem your points for free nights, flights, merchandise and more.

Ways to Redeem
Create PIN
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If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
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We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Contact Us

You may experience a wait at this time due to high call volume.

Serving the best interest of our members is the goal of our IHG® Rewards Club Customer Care Centres.

To reach us with any questions or issues, simply call, email, or fax the contact points below.

We are available 24 hours a day, 7 days a week unless otherwise indicated.


United States and Canada

  • Telephone: 1-888-211-9874 (toll-free)
  • Platinum Elite Number: 1-800-421-5162[conditional]
  • Fax: 1-800-725-8232 (toll-free)
  • Email: ihgrewardsclub@ihg.com
  • TDD: 1-800-334-5194 (toll-free)

Europe, Middle East and Africa

  • Telephone:

    • UK: 0871 226 1111, 0871 calls cost 10p per minute. Standard network rates apply. Call from mobiles will be higher
    • UK: 020 33 499033 (toll charges may apply)
    • Middle east: +971 4 429 0 530 (toll charges apply)
    • All other countries: +44 20 33 499033 (International calling rates apply)
  • Platinum Elite number: 00 800 2222 4142 (toll free from most European countries) [conditional]
  • Fax: +44 20 33 491 716 (toll charges apply)
  • Email: ihgrewardsclub@ihg.com

Asia/Pacific

  • Telephone:

    • Australia: 02 9935 8362 (toll charges apply)
    • China and Hong Kong: (for services in Mandarin & Cantonese): 86 21 2033 4848

      (toll charges apply)

    • Hours of Operation: Mon - Fri 9:00am - 6:00pm CST
    • Japan: 03 5767 9325 (toll charges apply)
    • Platinum Elite Number for Japan: 0 120 566-955 (toll-free)
    • Hours of Operation: Mon-Fri 9:00am-6:00pm JST
    • Korea: 001 63 2 857 8778 (toll charges apply)
    • Platinum Elite Number for Korea: 00798 817 1077 (toll-free)
    • Hours of Operation: Mon-Fri 9:00am-6:00pm KST
    • All Other Countries: +63 2 857 8788 (toll charges apply)
  • Fax : +63 2 857 8787 (toll charges apply)
  • Email: ihgrewardsclub@ihg.com

Mexico


Central and South America

  • Telephone:

    • English: 801-975-3063 (toll charges apply)
    • Spanish: 801-975-3013 (toll charges apply)
  • Fax: 801-974-3086 (toll charges apply)
  • Email: ihgrewardsclub@ihg.com

Need More Help?