 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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Poor service
ByFlyboy
27 July 2017
Noted already in previous part of the survey.
Could not get a satisfactory answer on the holds put on my card. Could not get my room changed because of noise issues.
Nice room
ByBrie
27 July 2017
Comfy and clean. Quality place with great beds.very clean and nice staff. I felt almost at home. Loved the shower
Great service
ByTwri
26 July 2017
Traveled for business and stayed at the hotel. It was a great experience. We used meeting rooms and full food service and it was a great experience. I would recommend to use this location for your needs in Miami!
Great hotel
ByMegh
23 July 2017
We had a nice time over our stay at the hotel. Breakfast was great and the staff was very nice to our kids.
The room was confortable and clean.
The staff at the front desk were very helpful and nice.
Great service!
Business trip
ByAYRJ
22 July 2017
I was very satisfied with the accommodations and price of my stay. Business trips can be difficult but a stay in a luxury hotel that meets all my criteria is a plus. I will be staying at this hotel every time I'm near this location.
Intercontinental hotel
ByKoppi
22 July 2017
Great Hotel to stay for leisure in Miami Florida with the family
Just OK. It has the potential to be great. Not really a Miami feel.
Byemurray077
22 July 2017
I was hoping to stay at the other Intercontinental in Miami but it was sold out so I ended up here. This hotel has more of a business feel and less of a Miami/beach feel. It's a nice enough hotel, and the hotel rooms are modern and seem to have been renovated lately. The pool area is nice but backs up to a parking lot.
My issue with this hotel was Royal Ambassador treatment. I checked in around 11am and was told my room wasn't ready. As a Royal Ambassador member I'm entitled to a temporary room until my upgrade is ready. I usually don't use this benefit but I was overly tired from my travels. The front desk agent was completely uninformed about Royal Ambassador benefits and told me that he couldn't do that. It took speaking to a manager who knew the benefits to get me a room.
The upgrades here for an RA aren't anything special. Just an upgrade to a club room which is the same as a normal room, just on the floor above the club lounge? Seems weird not to be on the same floor as the club lounge.
Anyways, there was no fruit or water in my room as there should have been. No welcome letter or welcome gift as there should have been. This hotel basically ignored all of the Royal Ambassador benefits, and argued about the others.
The club lounge is seriously lacking. Aside from the scheduled times, there isn't anything in the lounge. No water, soda, snacks etc.
Overall I was disappointed and will probably try to stay at the other hotel when I'm in Miami.
Clean, Updated Hotel with Professional and Friendly Staff
ByMobay
20 July 2017
Clean, updated hotel with professional and friendly staff. Outdoor pool area was nice. Better at night to escape the summer heat. Hallway was a bit noisy at night. Hotel is close to airport flight path but the rooms are surprisingly quiet from outside noise. We wished it was closer to FIU.
Vacaciones de verano
ByArny28
19 July 2017
No se porque ahora ofrecen camas full si antea ofrecian camas queens esa ws una incomodidad viendo que llegas al hotel con amigos y familiares y toca compartir camas pequeñas es incomodo
Staycationer
ByJoeTheMayor
19 July 2017
The location and service of the staff is excellent. Beautiful pool and facilities help you feel comfortable. Club level food is not as good as in other InterContinental's.
Noise from the airport is problematic.
excelente
ByGonza
18 July 2017
Excelente atención y servicios. Muy buen hotel y personal muy amable y muy linda pileta climatizada. Es caro pero vale la pena.
Confortable bed
Bypatya
17 July 2017
The overall stay was very good and I would stay at this location again.
One point I find the survey a bit lengthy