 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Helpful staff, Comfortable Hotel
Byarebo84
16 November 2019
Staff was friendly and helpful. My room had a little bit of humidity but its South Florida, that isn't uncommon. The staff did their best to freshen up the room.
The staff in the restaurant is super nice and service oriented they went above and beyond making my daughters feel at home and happy.
Doral
ByK Walk
14 November 2019
Excellent Hotel, conveniently located to the airport. Staff at this hotel in Doral Florida are exceptional! So friendly and always so helpful!
Relaxing night
Bybilly from Babylon
13 November 2019
I highly recommend this hotel. It is spotless(clean) the staff is friendly and helpful. The food in the restaurant was delicious. Next time I am in the area I will definitely stay here. Billy
NOT IHG standards
ByJady9669
12 November 2019
As a Spite elite member I have stayed in ALOT of hotels .. This may have been one of the worst locations I have stayed in. We requested early check in .. We arrived about an hour early for normal check in. We were told no rooms open. Which is fine , because I know that early check is is not guaranteed.. We explained my husband had to go to work so I would be staying on property. No offer to store our bags. When we asked about it, they got a manger who was able to find us a room in two seconds. There was Also no thank you for being an elite member or even acknowledgment of it . I asked if they had a club level , free drink or breakfast. Response was, NO you don’t qualify for that and ran off. No explanation of how or what we needed to do. Went outside to get our bags and was greeted with MOVE your car. I could only assume they were annoyed on how long we had been parked there since Check in took forever. I know I was . So we move are car up. To see them helping unload someone else’s bags while we had to get are own !! Their is no carts so we were just stuck trying to unload and carry everything to our room. The room smelled of mold and mildew. No Fridge , the bath tub was dirty and had mild in spots and the tub stopper didn’t work . Also if you want Ice.. you have to call someone every time to bring it to your room . We did eat at the restaurant for breakfast . There is no greeter in the front to welcome you . You walk through the bar where I found someone that said what’s your room number and seated me. The buffet was Okay but not $22.00 okay. They had a made to order Omelet Station but no one was at it . I’m not sure if they had alla-cart options as no one spoke to me except when I asked for a water and again was asked what room number . I felt like I didn’t belong and was an inconvenience. The pool was nice but small. Not many seating options so I can imagine in the summer it’s packed . No music playing but you are greeted about every 15 minutes with a loud airplane fly over. Overall the cost of this room is equal to many amazing on the beach hotels I Have stayed at and this 4 story hotel was no where close too as nice or as Friendly as those. I will NEVER stay at an intercontinental again as it does not come close to the service we receive at other IHG properties.
Service
ByNate
11 November 2019
Excellent customer service. Very clean room. Lots of restaurants to eat around the hotel. 20 minutes drive from the airport. Located in a quiet area.
Best Airport Hotel
BySDBFF
07 November 2019
Highly recommend. It's an oasis that I look forward to visiting on my trips to MIA.
Superbe séjour
ByAndydort
06 November 2019
On a envie d'y revenir. Chambre spacieuse lit confortable petit déjeuner wonderful
Comfortable bed and great breakfasts
ByGema
06 November 2019
Overall was a positive experience. The rooms were good and food and staff staff were excellent. However I had to ask several time at the reception to give me rooms that were next to each other as I was travelling with my children and to come to the room to do the sofa bed.
Comfortable bed and nice hotel
ByJjdacks
05 November 2019
Great cruise goer package. Clean, comfortable and and free Uber to the port.
Great stay, as always, at ICH in Doral
BySDA PASTOR
04 November 2019
My favorite Hotel in the whole of Miami. When I am coming to Miami from the Caribbean this is my first choice hotel. The breakfast, room, conrad at the front desk, amenities, etc, all add up to a great experience. To add to it all, transportation to and from Dolphins mall, international mall,etc..
My only problem in this world with the intercontinental in Doral is transportation to an from the airport. I don't drive in the US so I have to go first to a hotel very near the ich from the airport for one night then transfer to ich, and reverse the process after. So two nights for ich instead of four.
I do it because I look forward to my great stay at ich in Doral.
good stay
ByLucia
27 October 2019
friendly staff, good service
the only problem was high humidity and mildew in the room.
The room was changed and, the 2nd room was without issues
Great place
ByLilyput
22 October 2019
The place was exquisite
The food absolutely delicious
The staff very helpful, kind and knowledgeable about the area
I can’t think of a better place in the area to stay for business and pleasure