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InterContinental Hangzhou

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Hotel Reviews for InterContinental Hangzhou
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.6

based on 1287 reviews
89%
Recommend This Property

Ratings Breakdown

1287reviews

  • 5 Stars
    921
  • 4 Stars
    246
  • 3 Stars
    78
  • 2 Stars
    25
  • 1 Stars
    17

房间非常宽敞明亮,窗明几净,服务一流

By

28 April 2017

非常快乐的体验,从入住到退房,无一不是在愉悦中度过的。下次已经安排好了旅程,一样还会安排这里。期待下次再见

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前厅服务很好,环境一流

By

28 April 2017

platinumelite

住这家酒店已经很多次了,这家洲际的建筑环境都非常棒,前厅人员的服务也非常棒,这次还有专门宾客人员提供便利服务。
送的水果以及甜点,还有一瓶干红真的很棒。
这家酒店很多地方都很棒。

但是这家酒店给我唯一感觉不适很舒适的地方就是每次吃自助晚餐的服务员我觉得没有达到洲际的这种标准。
服务不热情,你问问题的时候有点爱理不理。
我已经不是一次碰到这种问题,住了好几次吃了好几次自助晚餐都是。
希望酒店能在这方面改进一下,谢谢!

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Club lounge

By

27 April 2017

The ladies are extremely friendly to keep serving us . Giving us good recommendation of restaurant. Although not in the hotel ,but she did her best to get us the good Italian restaurant . All my friends are happy there.

Detailed places inside room to be cleaned. Especially beside window.

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设计新颖,江景房景色不错

By

27 April 2017

club

总体感觉不错呢,房间比较整洁,外体设计比较新颖房间内部结构安排也比较合理,只是洗漱台下面有个地方是坏的,这个确实感觉不是很好了。窗帘开关需要一直按着这个感觉不是很智能和方便。

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破旧的硬件设备 良好的员工服务

By

25 April 2017

platinumelite

酒店员工服务一如既往的良好,中间有个小插曲给我准备了蛋糕,虽然最终我没有吃到,还是很感谢宾客服务中心的优质服务。相比软件,酒店的硬件太差了。我的房间隔音差,设施设备破旧。

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地理位置优越

By

24 April 2017

check in在5楼,酒店可能接待的会议比较多吧,人比较多,以至于check in的时候还等了10分钟吧.由于是p卡,升了行政楼层,专属的私人顾问很热情,不断的短信问候入住体验,这一点值得肯定.但是房间的插头不敢恭维,太陈旧了,以至于插了一个晚上没冲进电.早餐也就那样吧,终究结底还是来开会的人多.行政考虑去16楼俱乐部吃.

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房间舒适,服务很好

By

23 April 2017

club

酒店在杭州大圆球,距离出差地点比较近,房间舒适,交通方便,服务也很好,性价比高,很好,下次来杭州还会入住

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很完美的入住体验!

By

21 April 2017

地理位置好!酒店公共区域及房间非常整洁!服务员专业友善!总之,很完美的一次入住体验!下次还会再来!非常好!

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服务很好

By

21 April 2017

platinumelite

接待国G20国家首脑的酒店,感觉整体培训很好,但是设施稍显旧了.宾客服务微信很贴心,这在其他的洲际还没有发现,提前联系说好了入住要求都得到了满足, 很好

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地段优越,视野好

By

20 April 2017

酒店位置不错,钱塘江边,地铁方便通达,周围是钱江新城CBD,隔壁是国际会议中心,楼下奥特莱斯,购物,吃饭都很方便,当然价格也不菲

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设施完备一流

By

20 April 2017

club

服务一流
设施一流
环境一流
早餐一流
营养丰富
品种多样
网络迅速
房间舒适
设施齐全
员工素质高
服务周到
态度巨好
体贴关怀

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细致的服务体验

By

20 April 2017

来酒店途中手指不知道什么时候不小心被划了个小伤口,一直在流血,在前台排队的时候amanda热心的给了我纸巾和创可贴,很是感谢,非常细致的服务

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