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InterContinental Hangzhou

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Hotel Reviews for InterContinental Hangzhou
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.6

based on 1178 reviews
88%
Recommend This Property

Ratings Breakdown

1178reviews

  • 5 Stars
    833
  • 4 Stars
    229
  • 3 Stars
    74
  • 2 Stars
    25
  • 1 Stars
    17

非常好的酒店,难忘的入住体验

By

27 February 2017

杭州洲际酒店,又是杭州国际会议中心,2016年G20峰会政要接待酒店,B20峰会主会场,酒店开业有些年头,环形中空,玻璃圆穹顶,给安排升级的大套房窗外美轮美奂的钱塘江江景,还有就是夜景灯光秀挺不错。
服务还是一如既往的,入住期间接触了四位宾客关系经理Nate、Echo、Delia、Venus,他们在接待客人与服务过程时体现出了优秀的职业素养,丰富的知识水平,服务态度诚恳,工作效率极高,给我留下了深刻的印象!感谢,下次再回来住这家!

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房间舒适

By

27 February 2017

club

卫生间梳妆台很贴心。房间空间较大。服务也不错,早餐厅可以看见江景。唯一有些遗憾的是早餐我要了一杯温水,但是给我的是凉水。

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客服人员服务到位

By

27 February 2017

总体评价非常好,比去年有提高。上一次入住提的问题都已经解决。客服人员服务意识比较好。大堂服务员的服务意识也非常好。

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行政酒廊好

By

26 February 2017

酒店地理位置优越,俯瞰钱塘江,房间景色很好,前台和行政酒廊员工素养高,往继续保持下去
酒店地理位置优越,俯瞰钱塘江,房间景色很好,前台和行政酒廊员工素养高,往继续保持下去

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床铺舒适

By

26 February 2017

club

床铺舒适,洗手间很有创意,落地窗很喜欢,赠送的饮料可以更丰富一点。下次有机会还会再来。希望在二三线城市也可以多开一些店,以方便出行。

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服务一流

By

25 February 2017

club

高大尚,服务一流,员工很热情,酒店外观也很漂亮,美女很多,早餐也很丰富,18楼的游泳池虽然较小但景色很美,高大尚的酒店就是不一样,酒店办过g20确实服务很棒

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服务很好,清洁度有待改进

By

23 February 2017

platinumelite

服务人员的服务态度很好,早餐要是能更丰富些就好了!房间有些地方还是有灰尘,浴缸里面有毛发,希望能改进!

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Great hotel

By

23 February 2017

club

Great location and great veiw. The rooms are amazing. The restaurant needs a bit more variety. Besdies that highly recommended.

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服务很好

By

23 February 2017

入住前一天就有专员和我联系入住时间以及对房间的要求,由于临近午饭时间,所以帮我预留好了房间,大大节约了办理入住的时间,这一点非常感谢!
只是忘了提醒我可以换枕头这件事,结果我没睡好,第二天咨询了一下才知道有好几种枕头可以选择,办理check out的小姐帮我做了记录,这样下次就可以直接安排好了。
总体还是很满意的

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服务优秀

By

23 February 2017

员工热情,服务优秀,皇家大使待遇明确,是所有洲际酒店中我最愿意再次入住的酒店,希望酒店继续保持,酒店的淋浴房经常漏水,设计上可能有点问题

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地理位置好,服务意识强

By

22 February 2017

platinumelite

酒店在钱江新城中央商务区,楼下就是奥特莱斯,旁边是市民中心,对面是杭州大剧院。交通便利,到机场和西湖都很方便。员工服务意识强,善于沟通!

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较差的一次入住体验

By

22 February 2017

杭州洲际是一次较差的入住体验。在预定时,就有特别备注过是周年纪念,希望能有一些房间装饰,酒店没有回复邮件给我;当天到达酒店后,也没有安排房间升级。在前台check-in的时候,接待员向我推荐加钱升级江景房,由于是周年纪念,我也欣然接受了加价,准备入住江景房,但是进入房间后发现,房间位置十分偏,需要站在靠近玻璃窗的位置才能看到钱塘江景。其次,酒店的早餐较之前入住的其他城市的洲际而言,品质和品类都较差,望予以改进。

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