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InterContinental Hangzhou

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Hotel Reviews for InterContinental Hangzhou
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.6

based on 1589 reviews
89%
Recommend This Property

Ratings Breakdown

1589reviews

  • 5 Stars
    1147
  • 4 Stars
    304
  • 3 Stars
    87
  • 2 Stars
    28
  • 1 Stars
    23

宾客关系的服务很周到

By

21 October 2017

宾客关系部门服务非常周到,不仅提前安排了位置很好的房间,办理入住速度也非常快,退房也很简便,账单很准确。非常满意,每次入住必选酒店。

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舒适的旅行

By

20 October 2017

club

周末来一段临近的旅行,选择了杭州洲际酒店。以前住过,印象深刻,再次来到,周边高楼林立,环境如诗如画。办理入住快速便捷,房间舒适,床垫硬度适中。只是空气中有一丝的油烟气,想必是大堂的餐厅造成。退房时人稍见多,马上增加一人服务,赞。

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景观很好

By

19 October 2017

club

景观不错 卫生间有大镜子我很喜欢 拨打总机询问吹风机如何使用时也很热心 一直生活在杭州想入住但都没机会 这次是因为他人婚礼入住也获得了意想不到的体验

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景色美,位置好,床铺舒适

By

17 October 2017

club

对着钱塘江,夜景很美,晚上钱江新城的灯光秀和音乐喷泉也很美,白天可以去钱塘江边看看风景吹吹风,边上还有砂之船奥特莱斯可以逛逛,很好的位置,床很舒服,睡眠质量很高,就是盥洗室的风筒略显老旧

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服务不错

By

16 October 2017

需要员工处理的事情很及时到位,建议金卡会员以上的老顾客,预定酒店时,不管是商务原因还是休闲,酒店销售都能够帮助直接预定

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服务一流

By

15 October 2017

杭州洲际酒店的服务人员服务热情,工作细心,特别是candice帮助续订房间,让我觉得非常快捷,非常满意

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房间舒适,体验一流

By

13 October 2017

club

酒店外观令人印象深刻。前台接待服务很棒。房间整洁、宽敞。床铺舒适、睡眠好。周边环境不错,风景不错,早上可以沿江跑步。毫无疑问属于一流的酒店。性价比也可以。

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一次不太好的体验

By

13 October 2017

platinumelite

之前一直有住这家酒店,体验还是很好的,但最近这次入住体验不太好,毛巾上有头发,房间的瓶装纯净水还是被打开过的,本来应该在入住时提供的欢迎水果,在多次催促之下才在第二天中午才送。

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游泳池不适合小朋友

By

12 October 2017

club

总体来说入住感觉还行,工作人员的服务态度非常好,有求必应。就是有些硬件条件需要改进。
之前对于房间异味的事情,不再多讲。
还有一个意见想要提出一下,因为这次有带宝宝出行,想去贵酒店游泳,后来去了以后发现并没有合适小孩子的泳池。大泳池水很深只适合成人。如果能有适合小孩的泳池的话,会更好。

谢谢。

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酒店风景优美

By

11 October 2017

platinumelite

酒店落在钱塘江边,风景及视野很美。酒店内部整洁干净,服务周到,能为客人考虑周全。同时该酒店建筑设计独特,大气。是一家很有特色的洲际酒店。

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great stay, even over national holidays

By

11 October 2017

We had a great room and great receptionists.Feling well in the hotel most of the time.
Hotel managed very well the high number of very diverse guests at national holiday

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品质一如既往

By

11 October 2017

platinumelite

多次入住,服务保持高水准,早餐的蒸凤爪或者是豆豉排骨是我的最爱。
床的硬度是我比较喜欢的那种,硬度有足够支撑,又有一定弹性,是几个常住的五星酒店品牌里我睡的最舒服的,这个要点赞

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