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InterContinental Hangzhou

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Hotel Reviews for InterContinental Hangzhou
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.6

based on 1331 reviews
89%
Recommend This Property

Ratings Breakdown

1331reviews

  • 5 Stars
    954
  • 4 Stars
    254
  • 3 Stars
    80
  • 2 Stars
    25
  • 1 Stars
    18

杭州地标建筑酒店

By

26 May 2017

非常难忘的酒店入住体验。开启了洲际之旅吧,工作人员非常专业,酒店服务也很到位,酒店装修设计一流!只是早餐种类和品质大概是洲际的平均水平。

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服务一流

By

26 May 2017

酒店非常的好,服务非常的好,就本人而言,是一次非常愉快的入住体验,也会推荐给身边的亲朋好友同事。赞赞赞赞赞赞

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风景很好,客户关系的lisa,deliya,小孟服务很好

By

24 May 2017

club

此次入住非常满意,酒店的房间,服务都很好,特别是客户关系,入住后全程服务,一直关怀备至,下次一定还会选择杭州洲际酒店

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服务一流

By

24 May 2017

platinumelite

由于被预先安排的房间临时发现有点问题,酒店服务人员迅速帮忙换了一间房间,灵活应对,避免了客人等房间的时间

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服务一流

By

23 May 2017

platinumelite

入住的时候前台已经准备好了房卡, 房间也准备了荞麦枕,一如既往地周到。一路上遇到的服务人员都微笑着和你打招呼,让人很舒服。另外,建议浴室淋浴的开关贴个标志,指示哪个方向是开手持花洒,哪个方向是头顶喷头,以免弄错了。

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服务满意,环境一流

By

23 May 2017

platinumelite

房间的环境很完美,升级的套房刚好位于灯光秀的正上方,晚上可以欣赏灯光秀,早上可以看日出钱塘江,非常的美。给女儿过生日,酒店帮助布置了房间,挂了气球、小熊和鸭子,相当有童趣,很有气氛。前台工作人员和礼宾部的工作人员都非常的优秀,服务很满意。总的来说是一次很棒的入住体验。美中不足的是,两天早餐都要再次确认才能进去,感觉略有尴尬。

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环境服务不错

By

23 May 2017

club

服务品质高,早餐给我留下了很好的印象,东西都很高吃,环境干净,晚上我睡的也不错。

下次如果来杭州我还会继续选择杭州的洲际酒店

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房间舒适整洁,符合洲际一贯品质

By

22 May 2017

platinumelite

房间舒适整洁,符合洲际一贯品质。酒店造型奇特,江景房景色优美。酒店位置稍微有一些偏,不过靠近地铁站,去东站也比较方便。

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非常高的一次体验

By

21 May 2017

酒店位置好,硬件维护到位,客人要求能即使满足。员工热情,培训到位,尤其酒廊的几位员工及前台的员工让人印象深刻,带来宾至如归的体验

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奢华体验,视野一流

By

21 May 2017

club

体验非常奢华,金球装建筑很有特色。定的房间窗外就是钱塘江,视野一流。屋内具有bose音响系统,效果很好。浴缸干净卫生,使用起来方便舒适。且价格合理,是商务出行的最佳选择。

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完美的入住体验

By

20 May 2017

还没进大门,礼宾部就笑容满面的为我打开了车门并向我进行了问候,礼宾部礼貌的指引我上了电梯进入5楼大堂.大堂接待也非常亲切的向我问候,接下来的一切太美妙了

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快递管理亟待加强、午餐缺少饮品令人失望

By

19 May 2017

club

如前所述,快递差点以为弄丢了,实在是不应该
第二,自助午餐没有饮品,让人大跌眼镜,毕竟一壶橙汁没几个钱,缺了却显得非常不周到

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