 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.5
90%
Recommend This Property
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Comfortable rooms, disappointing service
ByCustomer0522
18 May 2022
Rooms are cleaned well. Staff and hotel signage was barely helpful when providing information for guests regarding important information needed for club members, and/or breakfast details, along with elevator details. I expected more from the hotel staff and was disappointed in their lack of effort to provide more valuable information for the guests, versus hounding select guests over putting on masks in the hotel, while several groups of people walked around without masks.
wonderful hotel
ByMissy
16 May 2022
The staff is wonderful and very accommodative. The rooms are spacious. The breakfast spread is great. The hotel is situated in a very nice part of Mexico City. Everything is within walking distance, from the park to museums and city center is easily accessible.
Todo bien a excepción de la privacidad
ByJulián G.
05 May 2022
El hotel es excelente en la mayoría de sus servicios, pero, particularmente en el piso 41 se esucha demasiado el ruido de las otras habitaciones.
Little details make a huge difference
ByJonmo0920
02 May 2022
I have been staying at the Intercontinental Hotel in Polanco, Mexico City for the past several years.
I have always had a very good experience but this past time it was an exception: Lobby Bar , I went with my husband to have a drink and sat at the bar, service was terrible - the waiter that was there didn't even greet us when we sat, he just put a couple napkins on the bar and ask what did we want, I ordered the drinks, then a waitress came and asked if I needed something else so we ordered a glass of white wine ... she poured the glass of wine and we HONESTLY thought it was for my husband to test the wine, and she put the bottle away, I laughed and asked if that was the wine glass size and she said it was, and I am not lying when I say it was not more than 3 cms of wine on the glass. She was not nice, she responded very rudely and from there on they did not even looked at us or asked if we wanted anything else, everyone else was offered a small size of 'botanas' snacks and they never even asked if we wanted some. Bad experience overall , we could have gone right across the street to Karisma where we were always greeted and the service was amazing ! Glad to tip a good amount for that kind of service !! A shame that we did not get the same service in a hotel where I have been a frequent guest.
* Room: never got any refills of coffee, never got any disposable coffee cups to go even though I requested them , my kids stayed in a room on the same floor and they were not allowed to charge the Room service tab to our account - my daughter is 19 years old, she is an adult and was treated like a baby whose not reliable.
I have a high status on your Loyalty program and is really disappointing when don't receive the service and attention that you expect.
More higher get less
ByTampeño
21 March 2022
Miscomunication between the hotel and my credit card representative. Charge for everything like parking and breakfast
Extremely helpful front desk and concierge staff
ByDonald
04 March 2022
I had a major problem with communication to home. The front desk staff was very helpful and assisted me in solving the problem. Kudos to them. Also, the concierge arranged tours and was extremely professional and of major Aristarchus.
Birthday Weekend
ByCJJ-J
23 December 2021
Great property for my first trip to Mexico City. There were a few hiccups but nothing is perfect.
Excelente servicio y habitación
ByCheef
19 December 2021
Muy tranquilo, el ambiente huele bien
Personal calificado
Buena experiencia en general
ByHuesped X
19 December 2021
Los servicios, amenidades, vista y apariencia del hotel en general son muy buenas. Solo un pequeño detalle en la recepción, ya que mi llegada fue a las 11:00 hrs aproximadamente y aunque estaba consciente que la hora de entrada es a las 3, en recepción me reiteraban que mi habitación no estaba lista y que no podía ingresar, sin embargo tenían la opción de un upgrade por $80usd. No me ofrecieron resguardar mi equipaje mientras la habitación estuviera lista.
Servicio siempre estandarizado
ByCinthia1987
15 December 2021
siempre es una buena experiencia amenidades, desayuno, limpieza y el personal amable
Cama cómoda, excelente limpieza, pésimo servicio recepción
ByCC13
15 December 2021
En general el hotel es muy bonito, las camas muy cómodas.
El personal de recepción muy descortés y falta de servicio y atención al huésped.
Comodidad
ByEdgarTrejo
14 December 2021
Excelente lugar para descansar y desconectar de la rutina