 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.5
89%
Recommend This Property
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Great hotel
BySteven
16 November 2020
The hotel is very nice, great layout and location. The room was nice and I had a great view of the bay. The bed and linen were very comfortable. The staff was friendly and helpful. I would visit again and recommend to others.
Excellent bedding very comfortable
ByMoni
14 November 2020
Overall excellent! The property did. feel a bit tired and could use a facelift. Housekeeping should have flushed the toilet for it had some floating hair.
Great service, friendly staff! Excellent waiter in the restaurant. Extremely attentive and great food!
Great Experience and service!
Bycolkike
14 November 2020
Friendly staff and great service. Great location with great views!
Placentero
ByOtoniel
11 November 2020
Cama super cómoda, una hermosa vista y un excelente servicio.
Disappointed
ByTammy H.
07 November 2020
I stayed at this hotel approximately one year ago and was very impressed with staff, service, amenities, location and access to entertainment and stores in the area so I returned this year with family expecting for a week but ended up being just one overnight. After we arrived to what was like a ghost hotel with one staff member in site I was beside myself to find put that everything in the hotel was closed for the evening and was told the pool was under construction. No restaurant, gift shop, bar, lounge, pools were available at all and the staff wasn't sure of himself as to if anything would be open the following day on Monday. He offered to send us to another hotel to use the pool and that was all he could offer. No adjustment in the rates which was supposed to include the amenities and all we were able to do was sleep in a room and go elsewhere to swim. We ended up canceling our reservations for the remainder of our stay and went to the Kimpton Epic that the staff suggested we go to use the pool. I understand due to covid some things are limited but we should have been told in advance and staff should have been more honest. We enjoyed our stay at Kimpton and look forward to returning.
Comfortable stay in heart of city
ByMegaFlyer
03 November 2020
Location, staff, access, food, cleanliness - all were flawless.
Edtancia
ByAna041677
03 November 2020
Mi estancia fue excelente cada momento fue feliz muy limpio muy eficaz su servicio volveré pronto
remodelar las habitaciones
Bylazo12
01 November 2020
recomiendo remodelar las habitaciones especialmente los baños.
Buen custumer service
ByFrnk
28 October 2020
La manera que nos trataron desde la reserva fue con mucho custumer service nunca se me va a olvidar
The best hotel experience
ByEbrandt
25 October 2020
I travel quite a bit and have stayed at numerous hotel chains. This was the most enjoyable stay at a hotel that I have ever had. The property was clean and the room was spacious. The staff was a total 10. They referred to me by name, which was a personal touch that I had not experienced at other hotels.
Good guest service
ByDeee
21 October 2020
We stayed during Covid-19 and were unable to use any of the amenities. Initially it appeared we were getting charged for the resort fees, however that charge was taken off. We were able to check in early however our ac did not work, however we didn’t discover it until 1am when we returned from a wedding. I let the staff know upon check out And we were compensated.
Great hotel and staff!
ByJerry
21 October 2020
Can’t say enough good things about this property even though they are in Covid mode the customer service is great!