 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4,5
88%
Recommend This Property
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Must stay in Miami
Bypssanchez2002
24. Juni 2022
This is one of the largest and finest hotels in Miami, though not brand new, it retains quality on services, acomodation and staff. Nice pool with a view to the harbor, well equiped gym,
LOVE LOVE LOVE
ByRCC1709
24. Juni 2022
Ester and her team ALWAYS deliver the best. I mean the best of the best. Love this hotel, location, Cleanliness and delivering the world's very best customer service is BEYOND important to everyone at this hotel.
Excellent Stay
ByPichusis
21. Juni 2022
Concierge works in excellent way, club floor is very good.
Amazing stay!
ByYaleAC
21. Juni 2022
Great hotel in a great location! My wife and I had a great experience and would definitely recommend this hotel!
As a platinum member I got a room upgrade, free breakfast that was really good, free drink and free Starbucks coffee at the hotel.
Overall we had an amazing time.
Amazing stay.
ByJervaris1985
18. Juni 2022
My overall experience was great, from checking in and throughout our stay. Rooms were very clean, staff was very helpful, we did get lockout our room for a ver mins due to the batteries at our door key entry, but the staff acted quickly. The lobby atmosphere was amazing, notice a DJ at one of the the restaurants one morning when I was grabbing Starbucks, I enjoyed listening him play, again I enjoyed my stay will be coming back.
Beyond Amazing
ByDeluminous Arterian
16. Juni 2022
To be honest as an Ambassador I never expected this level of service, when we arrived the valet to the check in clerk everyone treated us as if we were family coming back home. The Valet individual was very informative made it easy to turn over my keys without wondering where he was taking her. Check in clerk was very polite you can see a big difference in service and in behavior from the standard IHG hotel to the Intercontinental Brand, This is my second brand and I am always amazed at what I see and how we are treated. Thank you all for everything and I appreciate the lengths you go to make it feel like home Oh and the young lady that checked us in you were amazing thank you for being patient with me and answering my questions,
Great stay
ByJonny_Andrew
15. Juni 2022
Even though my stay was fairly quick, I greatly enjoyed the time at the property. The location is perfect, & the views from the room are spectacular! I stayed while a few conferences were in going on at the property & didn’t get a chance to enjoy the pool amenities. Guess I’ll have to come back!
The Service
ByMs Ena
13. Juni 2022
I was not too satisfied of my experience. The staff was not very nice to me. I pray this does not happen to others.
I was treated as if I did not matter.
Construction without warning
ByIHGvisator
09. Juni 2022
First off, the building isn't really Intercontinental quality, this being the 4th one I've stayed at, far and away the worst.
Examples - heating doesn't exist, but the thermostat goes up, no hot tub, no openable windows
Second, they had construction most of the days right near my room at like 8 am! By the time they informed me, I only had one night left so I didn't switch rooms, wish they could have told me earlier and given me an option. Also they always stopped at 11am.... so why even do it in the freaking morning and not afternoon. Staff asked if everything was ok, I told them it wasn't, and they didn't do anything about it.
Lastly, sink also didn't drain the last night either.
Very disappointing experience, and has significantly swayed my hotel brand loyalty to look elsewhere.
Great location
ByToby
05. Juni 2022
We had a great stay! Hotel was nice and clean and within walking distance to most things. If you want to stay in, you have a choice of dining options with a nice bar. We would highly recommend this property.
Great Overall Experience
ByGreeny21982
31. Mai 2022
Visited for a wedding I was attending. Enjoyed everything about the hotel, from the location to the amazing guest service. Will definitely be booking here again for my next stay in Miami.
Great staff and location
ByNelli313
31. Mai 2022
The hotel staff member at the front desk was very helpful during our check in. She even made great food and entertainment recommendations that we enjoyed during our stay. The location is in walking distance to Bayside Marketplace and from many of the downtown shops