 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Great Hotel with poor staff
By
16 August 2017
Nice hotel, great swimming pool, fantastic rooms, just some issues with the staff at check in who do not give same attention at all the customers unless they are Senators :(
Always a time to remember
ByPastor
14 August 2017
The Intercontinental in Miami is an excellent hotel right on the water. We overlooked the harbor and had the most comfortable bed! The hotel is conveniently located even to public transportaion, which appealed to us in getting around the city.
breat stay, friendly staff
Bysim16
14 August 2017
very nice location and lovely staff. Near the bayside, and downtown.
Beautiful city view from room and lots of beauty to explore within and out of the hotel.
thank you for the peaceful stay
Will return
ByNeisha23
12 August 2017
I stayed here for one night before my cruise and all the staff members were nice. I had a king size ocean view room on the 14th floor and it was beautiful. When I return back to Miami this will be the hotel I will definitely stay at
We had lots of bad experiences with this hotel
ByJavier
11 August 2017
Please see previous comments in regard to all the issues we had on our first night.
IHG Spire Member
Bycharliesheensr
10 August 2017
1. excellent ocean view
2. No complimentary parking (IHG spire member)
3. No executive floor/lounge available
conference by philips.
Bydog123
08 August 2017
Excellent service, but the restaurant inside the hotel was very expensive.
Great Hotel
ByOiko
08 August 2017
You can not beat them reward night program... Book well in advance due to our Wedding Anniversary Bahamas Cruise. Smooth check in, beautiful room, did not receive club access this time but it's ok.
After the cruise we came back for two more nights, earlier than anticipated but we were given early check in. The weather was bad and could not use the pool but we absolutely love this Hotel. Thank you everyone for the great memories.
Average Intercon
Bystacha70
07 August 2017
I like Intercon hotels, but Miami was a little disappointing. The check-in process was chaotic and I don't think I was recognized as a IHG Rewards member. No welcome amenity offered. Boo!
Nice location
ByIyawo uncle
07 August 2017
It's in a good location and grants you easy access to the beach, malls and cruises. The concierge was really helpful, got discounted tickets for my boat cruise. When I was dissatisfied with some services, got good compensations for them. Overall was good
How a hotel responds tells you more than anything
ByJeepsRus
07 August 2017
Like many who have to travel as a part of their profession, I spend too many nights in hotels every year. When you spend 50 nights sleeping in hotel room, you tend to notice little things that are right and little things that might not be right with a room. It's inevitable, now and again, something goes wrong.
On my recent stay at the Intercontinental in Miami, I had a small problem with my room. It happens. The coffee maker and coffee station were not clean to my standard. How the hotel responds to an issue, even one that is minor, is what sets some hotels apart from others. When I reported my issue to the front desk, the response I got from the hotel was fast, appropriate, and very personal. Within minutes a member of the housekeeping crew was at the door. The coffee maker was replaced, the station scrubbed, and I was told that deep cleaning would be conducted while I was out for the day.
The hotel staff did just that....and, they called me on my cell phone several times to make sure I was happy with their response. When a hotel responds the way they did, you know the staff loves where they work and take pride in their job. You know the management cares about people. That is why I will ONLY stay at the InterContinental when in Miami. Now if every hotel I stay at were to take as much pride in making guest happy, travel would certainly be more enjoyable.
Great job InterContinental Miami. Only a couple of hotels have ever earned such a high rating from me!
Great service. Room was so big and had a lot of food
ByAlex
05 August 2017
We really enjoyed staying at intercontinental hotel it was our first time and we had great memories. We plan to stay again. Thank you so much for all the services and respect rendered to us