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InterContinental Shanghai Ruijin

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Hotel Reviews for InterContinental Shanghai Ruijin
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.4

based on 865 reviews
86%
Recommend This Property

Ratings Breakdown

865reviews

  • 5 Stars
    554
  • 4 Stars
    201
  • 3 Stars
    61
  • 2 Stars
    21
  • 1 Stars
    28

Тихий уголок в центре Шанхая

By

23 April 2017

Отель расположен для отдыха. Спокойствие и безопасность в центре Шанхая. Удобные, не шумные номера. Минус только один - не дёшево.

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Bad service and Terrible facilities

By

23 April 2017

room facilities is terrible, the floor light cover is broken, lighting button is not working, tv remote is not working, the room card access cover will drop down to the floor when I close the door. No Air conditional, freezer not working. Phone service call no one answer.

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环境优美

By

23 April 2017

总体感觉不错,就是行政楼去往酒店大堂远了点,拿个欢饮饮料要走点路.闹中取静的地方,过个周末再合适不过了

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Not so impressed

By

21 April 2017

platinumelite

Staff were friendly but the hotel rooms are old. Not easy to get in the main building during the night since most of the grates are closed. It took me more than 20mins to find out the check in desk.

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上海特色酒店

By

19 April 2017

酒店非常有老上海的特色,也是众多影视作品的取景地。酒店在市中心交通便利,而且闹中取静。酒店内有大片的草地和绿化,也有好几幢历史保护建筑。
酒店由洲际管理运行以来,服务水平大幅提升,特别是对洲际的会员能给予优厚的礼遇。

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瑞金洲际是极具魅力的酒店

By

18 April 2017

环境、酒廊的happy hour让人难忘。历史人文的沉淀、酒店工作人员的热心服务非常棒!我想送出我的大使礼赞给酒店工作人员,真是非常棒的酒店!

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环境非常优美,服务有待加强

By

18 April 2017

优点:
1、位置和环境都非常好,难得闹中取静的花园酒店,逛街什么的都很方便,适合春天度假散心。
2、酒店内有电瓶车接送,招手即停,司机小哥态度很好。

缺点:
归属洲际管理之后服务还是跟不上,具体体现在:
1、入住后发现床尾巾上有污渍,想要打电话找人清理,打了三次值班经理都无人接听。下楼时正好遇到一位工作人员,说明情况后她直接让阿姨把床尾巾收走了,不知道是不是误会成是我入住之后弄脏的了。
2、大堂吧下午茶和早餐服务人员服务意识有待加强。下午茶极少主动添水,早餐无人领位,入座后无人询问是要红茶还是咖啡,餐桌上没有纸巾和糖包。
3、入住时刷信用卡预授权前没有告知我金额,退房确认解除预授权前没有主动给我提供账单确认。

其他:
1、房间比较狭小,装修得还是比较典雅的,该有的都有。
2、法式下午茶颜值很高,味道中规中矩,不过也不是特别贵(348一套含服务费税费,入住送两张迎宾饮料券可以直接抵扣茶水,所以总计也就348),性价比还可以。

总体来说,环境(非硬件设施,单指花园和建筑风格)给满分,服务绝对有问题。既然已经是洲际管理了就应该拿出对等的姿态,做到足够专业才对得起这么好的地方呀。

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酒店环境优雅

By

17 April 2017

酒店地理位置和环境非常好。房间内装饰很典雅,卫生间非常干净。床品舒适。如果停车场至前台的方便性有所改进,就更好了

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失望的员工

By

15 April 2017

没遇见过这么没有服务意识的员工们 与洲际在上海其他几间酒店员工相比差太多 下次去上海 宁可住holidayinn也不会选择瑞金洲际了

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Ruijin

By

14 April 2017

A fabulously grand hotel in a great location. I've stayed here before and will do so again whenever I'm in Shanghai!

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环境优雅,服务周到

By

12 April 2017

瑞金洲际地理位置优越,闹中取静。酒店内有大片的草坪和绿化,非常适合家庭休闲度假。酒店的服务比较周到,对洲际的会员也能够给与相应的升级礼遇。

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环境优美 服务热情周到

By

12 April 2017

club

瑞金宾馆藏于闹市区
环境优美 又有丰富的历史文化建筑
贵宾楼装修风格高雅大气 设施齐全
酒廊完美的复原了老上海建筑风格
早餐丰盛美味
酒店员工热情周到的服务让客人感受到宾至如归

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