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Kimpton by IHG El Castelar Polanco Homepage
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Experiences

Kimpton El Castelar Polanco Amenities

The highlights

Pet-Friendly Experiences

As a pet-friendly hotel in Mexico City, we welcome your four-legged companions to enjoy a comfortable, hassle-free stay right alongside you.

Enjoy these perks

  • 1 Outdoor pool 1 Outdoor pool
  • Wi-Fi Wi-Fi
  • Pet-friendly Pet-friendly
  • On-site parking (300 MXN / day) On-site parking (300 MXN / day)
  • Smoke-free hotel Smoke-free hotel
  • Single-use plastic free hotel Single-use plastic free hotel
  • Daily housekeeping Daily housekeeping
  • Fitness partnership Fitness partnership
  • 1 Outdoor pool 1 Outdoor pool
  • Wi-Fi Wi-Fi
  • Pet-friendly Pet-friendly
  • On-site parking (300 MXN / day) On-site parking (300 MXN / day)
  • Smoke-free hotel Smoke-free hotel
View more

Everything you need to know

Hotel information

  • Front desk: +52-55-51411083

  • Reservations: 

  • Check-in: 4:00 PM

  • Check-out: 11:00 AM

  • Late check out available​

  • Minimum check-in age: 18

  • Total floors: 7

  • Total rooms: 34

  • Accessible rooms:  1

  • Languages spoken: English, Spanish
  • Credit cards accepted: American Express, Carte Blanche, Diners Club, Discover, JCB, MasterCard, Visa

Accessibility

  • Restaurant seating

  • All entrances/doorways

  • Vanity

  • Public stalls

  • Registration desk

  • Wheelchair available

  • Public restrooms

  • Public facilities

  • Elevators are ADA compliant

  • Accessible room details

For your convenience

  • Complimentary coffee in lobby

  • Complimentary filtered water

  • Ice machine(s)

  • In-room fitness equipment

  • In-room spa services

  • Room service

  • Single-use plastic-free hotel

General activities

  • Complimentary cocktail hour

  • Loaner bikes

  • Club de Golf Chapultepec
    Located off-site
    Driving range off-site
    Putting green off-site

    https://fmg.org.mx/chapultepec/


Parking details

  • Valet Parking Service, Pickup and Drop-off in Front of the Hotel, Cost Per Night Per Vehicle

  • Car parking available

  • Parking includes in/out privileges

  • Valet parking includes in/out privileges

Accessibility parking

  • Flat terrain between parking and entrance

  • Curb cuts and street parking wheelchair accessible

  • Ramp access to hotel bar lounge

  • Ramp access to leisure facilites

  • Ramp access to hotel restaurant

  • Parking drop off point adjacent to entrance

Parking facility

  • Off-site

  • COVERED

  • Controlled access to parking

  • 34 total parking spaces

Airport shuttle

  • Aeropuerto Internacional Benito Juárez de la Ciuda (MEX)
    Shuttle not available
    Aeropuerto Internacional Felipe Ángeles (NLU)
    Shuttle not available

Housekeeping and laundry​

  • Daily housekeeping

  • Dry cleaning pickup or laundry valet

  • Same day dry cleaning

Other services​​​

  • Foreign currency exchange

  • Wake up calls

Pet policy

  • The pet must remain with its owner at all times, anywhere in the hotel.
  • Pet weight limit: No weight limit per pet

  • NO_LIMIT  pets allowed

  • Pets allowed: All pets allowed

Pet facilities

  • Kennel services

  • Pet walking area

Pet amenities

  • Beds, bowls, blankets, toys, kibble, treats, waste bags, leashes, cages.

Pet policy image

Kimpton El Castelar Polanco pet policy

The pet must remain with its owner at all times, anywhere in the hotel.
View pet policy
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