IHG One Rewards Members can earn Rakuten Points on Qualifying Stays and Eligible Charges at participating IHG Hotels & Resorts properties worldwide. Members can select Rakuten Points as their earning preference and will earn 3 Rakuten Points per $1 USD spent.

Point earnings may vary at certain hotels. Please refer to the membership terms and conditions for details

Members also have the option to exchange their existing IHG One Rewards points for Rakuten Points at a rate of 3:1.

A minimum of 1,500 IHG One Rewards points is required, and exchanges must be made in increments of 1,500 points.

To receive points for Qualifying Stays, be sure to book through IHG Customer Care, IHG websites, the IHG One Rewards app, authorised travel agents* or directly at the hotel. Ensure your IHG One Rewards member number is added when making the reservation, and you have selected Rakuten Points as your earning preference which is located in the Member Profile

*(excluding online travel agents such as Expedia.com and booking.com, and unauthorised agents on online vertical travel portals)

If IHG One Rewards members change their earning preferences to Rakuten Points located in Member Profile, IHG One Rewards Members can earn Rakuten Points at a ratio of 3 points per $1 USD on eligible charges during Qualifying Stays at participating IHG Hotels & Resorts properties worldwide. Eligible charges, charged to the member's room which can include food and beverage, telephone, laundry, and in-room movies. Eligible charges can vary by hotel brand and location.

Members cannot earn points on food and beverage if they are not staying at the hotel.

Point earnings may vary at certain hotels. Please refer to the membership terms and conditions for details

If you are enrolled in IHG One Rewards and have set your earning preference to Rakuten Points, you can earn Rakuten Points at all IHG hotels participating in the IHG One Rewards programme. Please check IHG One Rewards Terms & Conditions for IHG hotel brands currently participating in the Programme (‘IHG Hotels’)

It takes approximately up to two (2) weeks for Rakuten Points to be credited.

• How long does it take for the points to be credited after converting One Rewards Points to Rakuten Points?
  
  It takes approximately up to eight (8) weeks for Rakuten Points to be credited.
  
  
• How can I verify whether points have been correctly awarded?
  
  You can check your points balance through your Rakuten Group My Account page.

For enquiries regarding Rakuten Points earned from IHG stays, please contact the IHG customer care at +81 36 364 1372

For general Rakuten Points enquiries, please contact the Rakuten Enquiry Desk

No, you cannot redeem your Rakuten Points for IHG hotel reservations, hotel charges, reward nights, shopping and/or donations.

Please visit the Rakuten website for options on how to redeem your Rakuten points

IHG One Rewards points do not expire for Elite members. For Club members, points expire after one year of points inactivity. Members can view their IHG One Rewards points expiration date in their member profile on IHG.com.

Rakuten points expire after one year of points inactivity. Redempted Rakuten point expire after six months of points redemption.

Members can view their expiration date account in their account on the Rakuten website.

No, Rakuten Points cannot be exchanged for IHG One Rewards points.

IHG One Rewards members who are registered as IHG Business Rewards members will earn IHG OR points only by booking stays, events and/or meetings for others.

However, IHG One Rewards points could be converted to Raktuen Points at a rate of 3:1. A minimum of 1,500 IHG One Rewards points is required, and exchanges must be made in increments of 1,500 points.

IHG OR members could convert their existing IHG OR points to Rakuten points by contacting IHG Customer Centre at +81 36 364 1372.

A minimum of 1,500 IHG One Rewards points is required, and exchanges must be made in increments of 1,500 points.