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Home > Explore Hotels > Brand Amenities

Frequently Asked Questions

Frequently Asked Questions

Answers to some commonly asked questions


How can I make a room reservation at an IHG Army Hotel?
Reservations can be made here on Reservations can also be made by calling our Central Reservations team at 1-877-711-TEAM (8326). All reservations are handled on a first-come, first-served basis. Guests will receive confirmation via email or verbally. Please note that a hotel reservation does not grant you access onto the Army Installation. Please contact the post directly for current access requirements.

Will I receive a Statement of Non-Availability if the on-post IHG Army Hotel can’t accommodate my reservation?
No. Since IHG Army Hotels are privatized facilities under the Privatization of Army Lodging (PAL) program, official travelers to these installations are no longer required to present Certificates or Statements of Non-Availability for lodging reimbursement. The Worldwide Listing of Army Installations w/o Official Travel Government Quarters will be updated and posted at to reflect these changes. Look for the World Wide Listings Message and open the .pdf document. See sections 6 & 7.


Where do I check-in once I arrive on post?
Guests should proceed to the designated central hotel building to check in. Check the address information on the hotel page on this website or call the hotel directly for the exact building location.

Check-In Policies

Do I need to confirm my official or unofficial status at check-in?
Yes, all guests must confirm their official or unofficial status at check-in. This can be done by presenting: government travel card with which payment will be made, a form of official identification, official travel orders, government-issued picture ID or other Cost Reimbursable Contractor (CRC) identification.

Food Service

Is breakfast available at IHG Army Hotels locations?
Yes, a complimentary hot breakfast buffet or cold breakfast will be provided to all registered guests (up to two adults per guestroom plus children under 18 years of age) in the great room of each central hotel building. For additional guests (beyond two adults per room) and invitees of registered guests, a charge of $8 per person will be applied. Please check with the hotel front desk for breakfast hours and location.

Guest Services

Will the hotel provide on-post shuttle service?
Yes, a regularly scheduled courtesy shuttle service will be provided on most installations. In most cases, the shuttle will not be permitted to leave the installation. Please check with the hotel front desk for more information.

Does the hotel provide social activities?
The central hotel on each Installation will host a weekly barbecue social for registered guests. Please check with the hotel front desk for more information.

What equipment is available for check out at the front desk?
A variety of sporting equipment, board games, and DVDs may be available at the hotel front desk for use by registered guests. Please check with the hotel front desk for more information.

Is guest laundry available?
Most hotels offer free laundry facilities for all registered guests. Please check with the hotel front desk for more information.

What telephone and Internet services are available?
Free local telephone calls and high-speed Internet access will be provided in each guest room. Please check with the hotel front desk for Internet password information.

Are weapons allowed inside the hotel?
Weapons are prohibited in all hotels. Firearms and ammunition must be registered and kept in the Provost Marshall’s office or other secure area as designated by each Installation. Unregistered weapons will be reported and turned in to the Provost Marshall. Please check with individual hotels to obtain a copy of the Installation’s Weapons Policy as specific regulations may vary.