IHG Army Hotels FAQs
Reservations can be made here on IHGArmyHotels.com. Reservations can also be made by calling our Central Reservations team at 1-877-711-TEAM (8326). All reservations are handled on a first-come, first-served basis. Guests will receive confirmation via email or verbally. Please note that a hotel reservation does not grant you access onto the Army installation. Please contact the post directly for current access requirements.
No. Since IHG Army Hotels are privatized facilities under the Privatization of Army Lodging (PAL) program, official travelers to these installations are no longer required to present certificates or Statements of Non-Availability for lodging reimbursement. The Worldwide Listing of Army Installations w/o Official Travel Government Quarters will be updated and posted at the US Army MWR website to reflect these changes. Look for World Wide Listings Message and click on Update Posted 25 Mar 2014. See sections 6 & 7.
No. We welcome all military personnel, contractors, families and even pets to enjoy the comfort and convenience of all our on-post hotels.
Pets and service animals are welcome at all IHG Army Hotels. You must inform the reservations agent prior to your arrival if you are traveling with pets, and please read the Pet Policy to find out about restrictions on breeds and sizes as well as deposits and other fees. You will be required to sign a Pet Agreement at check-in.
Requirements to gain access vary by installation and may also change from time to time at a particular location. For these reasons, it is important for guests without Department of Defense ID cards to contact the installation to inquire about current guidelines prior to arrival. Even if you have visited an installation in the past, please check our Post Access Contact List before your arrival to ensure you’re aware of the most current post access guidelines.
Guests should proceed to the designated central hotel building to check in. Check the address information on the hotel page on this website or call the hotel directly for the exact building location.
Yes, all guests must confirm their official or unofficial status at check-in. This can be done by presenting: government travel card with which payment will be made, a form of official identification, official travel orders, government-issued picture ID or other Cost Reimbursable Contractor (CRC) identification.
Yes, a complimentary hot breakfast buffet or cold breakfast will be provided to all registered guests (up to two adults per guest room plus children under 18 years of age) in the great room of each central hotel building. For additional guests (beyond two adults per room) and invitees of registered guests, a charge of $8 per person will be applied. Please check with the hotel front desk for breakfast hours and location.
Courtesy shuttle service is provided on select installations. In most cases, the shuttle is not permitted to leave the installation. Please check directly with the hotel for availability and additional information.
The central hotel on each Installation will host a weekly barbecue social for registered guests. Please check with the hotel front desk for more information.
A variety of sporting equipment, board games and DVDs may be available at the hotel front desk for use by registered guests. Please check with the hotel front desk for more information.
Most hotels offer free laundry facilities for all registered guests. Please check with the hotel front desk for more information.
Free local telephone calls and high-speed Internet access will be provided in each guest room. Please check with the hotel front desk for more information.
Weapons are prohibited in all hotels. Firearms and ammunition must be registered and kept in the Provost Marshall’s office or other secure area as designated by each Installation. Unregistered weapons will be reported and turned in to the Provost Marshall. Please check with individual hotels to obtain a copy of the Installation’s Weapons Policy as specific regulations may vary.