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Rated 3.8 out of 5 by 12 reviewers.
Rated 3.0 out of 5.0 by Like Candlewood We have used Candlewood Suites many times, most recently in CA and Ohio when we had stays of several days. Candlewood is great for these stays. Recently in OH we had a problem. We were on the second floor and had a lot of luggage due to the fact we were on a 37 days road trip. When we went to check out there were no carts available for us to use. We checked for an hour and there were still none available. As a result we both had to make at least four trips to the car carrying our luggage. We checked at the desk and we were told there was nothing they could do if people kept the carts in the their rooms. This was not only an inconvenience it was a lot of work. Our next trip to Columbus we will probably not use Candlewood Suites which is too bad because other than this we really enjoy staying there. May 6, 2013
Rated 2.0 out of 5.0 by Our stay was poor mix up on room type I thought rooms very dismal. Staff was mixed up. One person told us no free calls another told us yes!! Bathroom could have been cleaner. May 4, 2013
Rated 5.0 out of 5.0 by loved the kitchen i loved our stay with this hotel. i would def. stay again.. loved the kitchen area. i also loved the shower the water pressure was great April 26, 2013
Rated 3.0 out of 5.0 by Good value for basic amenities Since it is self catering your breakfast is up to you or you can go across the road to Mimi's Cafe and get a great meal. Room comfortable, standard facilities and weekly cleaning. In some ways it is good to come home to a room just as you left it and you are confident noone was messing with your stuff. April 25, 2013
Rated 5.0 out of 5.0 by Very curteous and flexible staff Very pleasant, helpful, friendly and curteous staff made our employees stay very pleasant and comfortable. We would go back anytime. Thank you all! April 2, 2013
Rated 5.0 out of 5.0 by Amazing Suites We were only there a few hours, but the room was way more than I ever expected. Staff at the front desk was wonderful and very helpful, they were able to let us check in early on a Saturday morning due to our busy schedule that day. We were with the Off The Hook and Three Ton Toad group for a St. Paddy's day party. I would highly recommend Candlewood Suites to anyone that needed a home away from home, but not wanting to go too far from home. The price is worth the stay March 22, 2013
Rated 4.0 out of 5.0 by Mixed Experience I appreciated Polaris Candlewood Suites' flexibility , by allowing a late check out. The front desk check in was quick and friendly. I found my room sparkling clean, with the exception of the bathtub. I was easily able to remedy that using cleaning products available in the room. The pool area was well-maintained, but the whirlpool was disappointing - extremely weak jets with tepid water. One big drawback for me was the noise factor. The very thin walls allowed me to hear every voice and door shutting in the hallway. Noise from other guests is, however, a frequent occurrence at any hotel. What was even worse was the housekeeping noise, which started at 9am. Loud shouting of "Housekeeping!", door rapping and blaring music (played by housekeeping staff) was unacceptable to me. I used the two door magnets provided, which specified "Do not disturb" and "Quiet Please, Catching Some Zzzzzs"". While my door was not knocked on, the "Quiet Please" was to no avail. This caused my stay to end on an unpleasant note. March 14, 2013
Rated 2.0 out of 5.0 lack of attntion starting to show what started out as a good value, positive experience is turning into a disappointment. I stay here for 2-4 days every month, what was once the occasional annoyance/disappointment is quickly becoming the norm/expected. this stay was the worst - with a slow and impersonal check in to no remote control for the TV, to hair on my pillowcase. I am now less than enthusiastic to stay here again. I will be moving my 'regular' stays to another location after this experience. March 10, 2013
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