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Rated 3.8 out of 5 by 46 reviewers.
Rated 5.0 out of 5.0 by Must stay when visiting Columbus Ohio. Will stay here again We spent 3 nights at Candlewood Suites at Polaris the end of Jan ..We arrived in record cold weather and it then snowed for 2 days. The staff was top notch ,went out of their way to make sure our stay was comfortable. As I was without a car during the day the Manager offered a shuttle service to the nearby mall. The rooms was very clean, They have a great gym and office area. The pool looked inviting. The kitchen in the room was well equipped and the Cupboard has a large assortment of food, treats and are a fair price. Very very nice place . January 30, 2014
Rated 5.0 out of 5.0 by great service very accomodative,friendly staff clean room,large kitchen area good indoor pool January 29, 2014
Rated 1.0 out of 5.0 by GET A MORE DEDICATED HOUSEKEEPING & MAINTENANCE STAFF!!!! I have stayed at this exact location before and the visit was slightly impressive; "cutting to the chase" I live in & out of hotels across the country (on business) so the first things I look for are excellent cleanliness & sanitation practices. Maybe I had a bad room(227) or either the person(s) who serviced it were lazy and unattentative but my dishes were not clean (upon a closer look), dishwashing liquid wasn't replaced or refilled, paper towels were almost gone, toilet paper was almost gone, my tub was filthy and it wouldn't drain(told me they will have to fix it in the morning), the bathroom light has a short in it at the switch, my heater will not heat up my room even at 77 deg, microwave was filthy, the trash was not emptied from the previous stayer(if thats a word) and a few unidentified bugs. Forget complaining to management because I'm sure someone has complained about this solution: HOLIDAY INN EXPRESS & SUITES right down the street....thank you!! January 29, 2014
Rated 3.0 out of 5.0 by Comfortable and roomy but... I am averaging staying here about once every two months. There are several other hotels next to and in the same area that I could stay at but don't. The room is large with all the amenities. The beds are comfortable and firm and the bathroom is large. I did leave my phone charger in the room and realized it a little later that day. I called and talked to the same person that checked me out and she said they would check the room and get back with me. She/they never did. I called later and talked to another person who said the same. Never happened. I went back to the hotel and was allowed to check the room myself. The room was clean and the charger was gone. There response was that they put in on file. There were several small flat bugs on the bathroom counter top when I arrived. I got rid of them and there were no others for the rest of my stay. December 24, 2013
Rated 1.0 out of 5.0 by November 2013 Columbus OHIO The room I stayed in was clean and for the most part was fine. However, when I got there, there was not a full compliment of towels and unfortunately, I did not realize this until the next morning. I called room service who responded quickly, BUT with ONLY ONE washcloth. The comment made by the staff member was "this is all I can find." Hmmmmm....... one washcloth, Sunday morning? I wonder what the other guests did. The towels were very rough, with the corded fabric, it felt almost as though I was drying with small strands of rope. There was a table/desk in the room, but only one chair....but the recliner was a nice touch. The pillows were scarce and flat, and the bed was somewhat hard.... and I dislike having to say these things,but no changes can be made unless these things are brought to attention. Thank you for allowing me to share my experience. S. Roush November 20, 2013
Rated 5.0 out of 5.0 by Great Night in Columbus This was a great option for my overnight stay in Columbus. Very convenient location and the accommodations were perfect! November 15, 2013
Rated 5.0 out of 5.0 by Staff and Service ...were out of this world!!! Keep up the great job.. November 13, 2013
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