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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    91%
    Recommend This Property

    Overall Experience

    4.5

    based on 113 reviews
    91%
    Recommend This Property

    Ratings Breakdown

    113reviews

    • 5 Stars
      80
    • 4 Stars
      20
    • 3 Stars
      6
    • 2 Stars
      4
    • 1 Stars
      3

    Not up to Candlewood standards

    By

    June 24, 2015

    club

    This particular Candlewood Suites is in a somewhat undersireable part of Indianapolis. The suite itself was nice, but the hotel on a whole is subpar as far as the Candlewood brand has proven itself to be. We had someone meeting us and he had arrived 30 minutes earlier than us. The reservation was in my name, but the front desk attendant let him into our room before we go there after a few quick questions by him to prove he knew us. This was rather unsettling. What if he was there to do harm, and just happen to know who we were. This is a security issue that needs to be addressed.

    Posted byHotelStaff
    June 25, 2015
    Good day, I appreciate you taking time out of your busy schedule to post a review about our hotel. I am sorry to hear about this incident. This review has been passed on to the appropriate manager to then be discussed with staff. This is not our standard procedure and it should not have happened. If you would like to discuss this matter further please contact the hotel. Again, my apologies. Thank you.
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    noise

    By

    June 17, 2015

    very loud outside, lots of motorcycles racing up and down outside the room, in the parking lot , at 2:30 am

    Posted byHotelStaff
    June 25, 2015
    Dear Joe458. I am sorry to hear about your experience at our hotel. That is understandably frustrating. I don't know if you contacted the front desk and/or if they were able to do anything about the situation. Again, I offer my sincerest apologies. Sincerely,
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    Comfortable Bed, Nice Facility

    By

    June 10, 2015

    club

    I understand the Candlewood Suites concept is different from other types of hotels. I feel I paid a fair price for a very nice hotel but I did not use all the amenities. I really have no need for cooking in my room, and I prefer daily room service. I like the fact that I'm not paying for a breakfast area that I don't use, so that kind of evens out the experience. The problem was the parking, it was not adequate for the size of facility. We have valuable cars and we are usually staying in hotels that have people who are like us, here we were the minority because there were a bunch of kids with their coaches and they were running all around our cars. If the parking was better, we could have avoided the high traffic area.

    Posted byHotelStaff
    June 11, 2015
    Dear Mwurn, Thank you for taking time to write a review about your experience at our hotel. I am so very sorry that your overall experience was not the best. Yes, we were very busy the weekend that you stayed with us. The hotel across the parking lot from us and our hotel both had teams. I completely understand your concerns. My concerns would have been the same. My apologies. We will do a better job of being mindful of what groups are staying with us at the same time. If I can be of further assistance please don't hesitate to contact me. Best wishes for a great summer.
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    Overall clean and accomodating

    By

    June 09, 2015

    Booked 3 rooms 2 months in advance. Only one room was correct, but it did work out just fine. Clean rooms with full kitchen, which was extremely nice. We still had plenty of room space. Bed was firm, which was good for us, but pillows were out of shape. Overall, really nice place to stay.

    Posted byHotelStaff
    June 25, 2015
    Dear bnm13, Thank you for your review. I'm sorry that your room types were not correct. I don't know if anyone was able to address this issue. I am glad that your overall stay was pleasing. We hope to have the opportunity to serve you again if you are in the Indianapolis area. Best Wishes,
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