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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.5

    based on 98 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    98reviews

    • 5 Stars
      70
    • 4 Stars
      18
    • 3 Stars
      4
    • 2 Stars
      3
    • 1 Stars
      3

    Guest Beware

    By

    April 23, 2015

    platinumelite

    Candlewood suites can vary in service and quality from property to property. This particular Candlewood Suites Indianapolis East is one to avoid. Even before arrival a front desk clerk harassed me by phone to say that my reservation was being cancelled due to late arrival and the need to check me in that minute. Being a Platinum Guest I have never been phoned in advance to say that my reservation was being cancelled around 6pm local time - especially when the reservation notes indicate a late arrival. Once onsite there was no maid service for the room. Even more disappointing was the fact the hot water was not working properly. Despite complaints to hotel management and IHG corporate, no considerations were made. I will still consider Candelwood Suites as an option based on other past experiences with the brand, but this property is off my list.

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    No Breakfast

    By

    April 21, 2015

    Was pretty disappointed to hear that this particular hotel with Holiday Inn, doesn't provide breakfast. Then also noticed, when walking back in from dinner- the front desk dude was sitting down in a chair watching TV in the lobby

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    Very clean - nice staff.

    By

    April 18, 2015

    club

    Not located in the best area. I was concerned about nearby area. But did not have any problems.

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    Awesome place to stay!

    By

    April 15, 2015

    club

    The room was very clean and comfortable it was a great space.

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