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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.8

    based on 145 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    145reviews

    • 5 Stars
      123
    • 4 Stars
      15
    • 3 Stars
      4
    • 2 Stars
      2
    • 1 Stars
      1

    Comfort

    By

    March 26, 2015

    club

    The bed was very comfortable, I was able to receive extra pillows. The recliner was also very comfortable. When I asked, I was able to acquire more dishes/silverware for use during my stay. The housekeeper on my floor (4) was the supervisor

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    Candlewood Suites Springfield South

    By

    March 25, 2015

    platinumelite

    Upon check-in, we were not offered any "amenities" for Platinum membership - no big deal.
    When in our room, the TV was unwatchable. All channels tiled so bad and audio so broken you could not watch. Told front desk, and they offered to move us, but said other rooms were having issues (sun spots). Moving is a hassle after unpacking and stuff so we decided to stay. They did call cable company and a tech was sent out and visited our room and replaced cable connectors, which helped a lot. Did not totally correct problem but did make it so we could at least watch tv and not be bothered too bad.

    At checkout, I told them that TV was still tiling and the young lady stated that she would try to get additional points added to my account. Noticed today that an additional 1000 points have bee added, which is a nice gesture. 1st time this hotel has offered that to make up for problems. Staff was very courteous and caring. Hats off to them.

    WE stay here when we visit Springfield because they do allow pets and it is close to our son and his family. I will continue to stay here unless problems continue to plague us. Last 3 visits all had some type of issue which staff was aware of, which is cause for some concern for the trend of this place.

    Finally, although no fault of the hotel, road construction outside, makes it a chore to get in and out of the hotel parking lot. I would actually consider coming in off National thru the restaurant parking lot.

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    Great place to stay

    By

    March 24, 2015

    platinumelite

    The staff is the best, the rooms are spotless, the common areas are great. Love the Lending Locker and the Cupboard. It is convenient to many restaurants and shopping areas, as well as the hospital area.
    I will stay there again when in the area.

    Posted byHotelStaff
    March 25, 2015
    Thank you so much doctallll for this amazing review! We really work hard to be the top hotel in our area and reviews like this make all of our work more than worth it! It sounds like we were able to make your stay great and we are so happy you used the Lending Locker and the Candlewood Cupboard during your stay. You cannot go wrong with our location, as you said there is so much within easy walking distance and short driving distance it really is a great spot! We look forward to seeing you again when you are in Springfield!
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    Awesome Stay

    By

    March 24, 2015

    platinumelite

    This place is clean and comfortable. I'd definitely stay here again without a doubt.

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