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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.8

    based on 133 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    133reviews

    • 5 Stars
      114
    • 4 Stars
      13
    • 3 Stars
      3
    • 2 Stars
      2
    • 1 Stars
      1

    very comfortable bed and great service

    By

    February 24, 2015

    club

    was there for surgery (hip replacement) . the front desk people were great always smiling and saying HI everthing going ok , do yo uneed anything. told me they had toilet risers and shower chairs available , also asked if I needed any more pillows to put under leg to keep it raised I said Yes Please they got a couple larger pillows and brought up to room.

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    Excellent staff

    By

    February 23, 2015

    platinumelite

    Have stayed here many, many times and will continue to do so during the course of the project I'm working on in Springfield. Val

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    Great Staff, well kept, clean. IHG App booking FAIL

    By

    February 20, 2015

    platinumelite

    I have stayed at this hotel at least a dozen times since I travel to Springfield often. I have never had a bad experience here and the staff has always been awesome.
    Aside from that the issue I had this time was with the IHG phone app, and maybe this is not the proper place to complain about that but it was a total fail and took over 2 hrs to get straightened out. The app is inherently hard to use and confusing. This time though it was loading my reservation to the IHG system but their link to the hotel was not working so my reservation was never showing up at the hotel. It took an hour with myself and the front desk person on the phone with IHG to finally get a reservation faxed to the front desk. They did resolve it finally and removed the charges for the extra room accidentally booked trying to get it to work. I still think the convoluted phone app needs a total overhaul because I need it and need to be able to rely on it.

    Posted byHotelStaff
    February 23, 2015
    Hi Brettspoppa, Thank you so much for leaving us a review! I am so glad that you had a great stay with us and that our staff was "awesome!" We enjoy having you as our guest and hope that you continue to stay for years to come! With that being said, I am deeply sorry that you experienced troubles with the booking app. I am still not sure what happened or why it happened and I wish I had more of an answer for you, but we are looking into it. I am glad we were able to get you in and that your stay was still what you expected as far as what our front desk can do and offer for you and I hope you continue to stay with us on your future trips to Springfield.
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    Great people

    By

    February 18, 2015

    The entire staff was so friendly I felt I had come home. The guests were also very friendly. The hotel had a family feeling. I am glad I chose this place to stay.

    Posted byHotelStaff
    February 23, 2015
    Dear Bubba 32, I am so glad you had such a great stay! We strive to make our guests feel exactly as you felt, like you had come home. That is one of our biggest goals. From our staff to our guests we want everyone to feel comfortable, valued, and "at home." We hope to see you again if you return to the area!
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