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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.8

    based on 147 reviews
    97%
    Recommend This Property

    Ratings Breakdown

    147reviews

    • 5 Stars
      125
    • 4 Stars
      15
    • 3 Stars
      4
    • 2 Stars
      2
    • 1 Stars
      1

    excellent hotel

    By

    March 30, 2015

    club

    Love the Candlewood Suites , home away from home. My husband and I come to town every year and we always stay @ the Candlewood Suites

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    Most comfortable beds and the cleanest hotel

    By

    March 26, 2015

    club

    We stayed 17 days in the Springfield, Missouri Candlewood hotel, from the time we arrived to the day we left we had a wonderful visit. The staff became family, and we enjoyed being part of their family.
    I am so picky about hotels,,but as soon as we walked in we noticed how clean everything was and how friendly the staff were. The free laundry was important because our stay was so long. We both said its the first place we have stayed at that feels like home.
    We were just happy with our stay, and how the staff was so friendly..We will be staying at other Candlewood hotels in the future...

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    Comfort

    By

    March 26, 2015

    club

    The bed was very comfortable, I was able to receive extra pillows. The recliner was also very comfortable. When I asked, I was able to acquire more dishes/silverware for use during my stay. The housekeeper on my floor (4) was the supervisor

    Posted byHotelStaff
    March 27, 2015
    Hi beep54! Thank you so much for leaving us such a great review! We try to make everyone's stay as comfortable as possible and we are so happy we were able to do that for you. It is very important to us to try our hardest to make everyone feel like they are in their "home away from home." We really appreciate you choosing to stay with us during your recent trip to Springfield and we truly hope to see you again in the future!
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    Candlewood Suites Springfield South

    By

    March 25, 2015

    platinumelite

    Upon check-in, we were not offered any "amenities" for Platinum membership - no big deal.
    When in our room, the TV was unwatchable. All channels tiled so bad and audio so broken you could not watch. Told front desk, and they offered to move us, but said other rooms were having issues (sun spots). Moving is a hassle after unpacking and stuff so we decided to stay. They did call cable company and a tech was sent out and visited our room and replaced cable connectors, which helped a lot. Did not totally correct problem but did make it so we could at least watch tv and not be bothered too bad.

    At checkout, I told them that TV was still tiling and the young lady stated that she would try to get additional points added to my account. Noticed today that an additional 1000 points have bee added, which is a nice gesture. 1st time this hotel has offered that to make up for problems. Staff was very courteous and caring. Hats off to them.

    WE stay here when we visit Springfield because they do allow pets and it is close to our son and his family. I will continue to stay here unless problems continue to plague us. Last 3 visits all had some type of issue which staff was aware of, which is cause for some concern for the trend of this place.

    Finally, although no fault of the hotel, road construction outside, makes it a chore to get in and out of the hotel parking lot. I would actually consider coming in off National thru the restaurant parking lot.

    Posted byHotelStaff
    March 27, 2015
    Thank you torn8ochaser for taking the time to leave us a review of your recent stay. I would like to apologize for the problems you had with your television. We recently became aware that some of our rooms were having trouble with receiving signal. As of this week we have completely re-wired the cable connections in every room we were having the issue in, so this is now resolved. With that being said, I do understand the inconvenience and I am so sorry you experienced this while we were trying to resolve the issue. I am glad that our front desk has been courteous during your stay and that they offered and followed up with the extra points. I will make sure to remind them how important it is to offer our Platinum members their welcome amenity and I will follow up to make sure you received yours. I do hope you stay with us again in the future and we will do everything we can to make your stay perfect!
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