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Rated 3,7 out of 5 by 245 reviewers.
Rated 2,0 out of 5,0 by Hotel Review This appears to be an older property. Cleanliness is definitely not a core value for the owners or managers of this location. I stay at a Holiday Inn weekly and the rooms at this location are the dirtiest of any one I have visited. The cushions in the chairs had dust around the edges, the room carpets were worn and filthy (we had to put towels on the floor to walk on to keep our feet clean), the bath tub needed to be resurfaced (we thought it was dirt until we looked closely and saw the surface was coming off), the room had a damp and musty feel and smell, and the towels and bed linen were worn. Being an older property does not mean rooms have to be in the condition of the one we had. I write this from a Holiday Inn in DC that is older, yet it has been properly maintained. From what we saw, it appears this location gets a large vacation population and not much repeat business so the owners and management may not care about the condition of the rooms. If nothing is going to be done to keep this place up, then it is only a short matter of time before it becomes a true flop house. I only write this to warn people. I get no pleasure out of having to be this frank. One additional comment - housekeeping tends to get blamed for situations like this. To clarify, the wear and tear on the room we had was not the result of housekeeping. They appear to be doing the very best they can. I feel sorry for them. 16. August 2014
Rated 5,0 out of 5,0 by Holiday Inn Amherst Excellent hotel, and the best Holiday Inn Express I've stayed at so far:) No issue's at all, and would love to come back in October. 13. August 2014
Rated 4,0 out of 5,0 by Wedding Party at this Hotel I don't normally stay at Holiday Inns. I preferr hotels with complementary breakfast. The staff here was great, lots of shopping and restaurants nearby, and very easy access. Overall a good stay. 13. August 2014
Rated 4,0 out of 5,0 by Comfortable bed and great service Just stayed one night while shopping in the area. Had planned to use the pool, but just too tired. Disappointed that we had to go to the front desk to get info regarding pizza delivery- they encourage you to use the hotel restaurant. Overall a nice stay- but I've stayed in less expensive places with the same/similar amenities. 13. August 2014
Rated 4,0 out of 5,0 Good location Was with a large group. Liked the hotel, location. What I did not like is no elevator to 2nd floor and had to lug my 2 bags up the steps. 11. August 2014
Rated 3,0 out of 5,0 by Bad customer service Recently stayed here for one night - arrived after midnight and chose this hotel for it's proximity to Niagra Falls and the full breakfast. We arrived at the restaurant for breakfast and after a full hour passed, asked our waiter for a container to use when our food arrived, since we were already behind schedule. He rudely asked, "did you pay?" First of all, it was included with our room package. Secondly, "NO we didn't pay because we NEVER even saw our food!. My son's milk didn't arrive until we went to the bar and asked for it (20 minutes after ordering it!). 11. August 2014
Rated 2,0 out of 5,0 by Room cleanliness Long black hair left in tub and on the bathroom floor. Popcorn found between the cushion and chair in the room. Cleaning staff needs to dial it up! 11. August 2014
Rated 3,0 out of 5,0 by Room was fine. Restaurant service was atrocious Stayed in the suite. Worth the extra few bucks for a sitting area. Not fancy as it is a Holiday Inn but comfortable and clean. Would have preferred a king bed. Reasonably priced. Breakfast included with suite but restaurant service was very bad. 7. August 2014
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