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Rated 3,8 out of 5 by 166 reviewers.
Rated 1,0 out of 5,0 by Worst IHG Experience Yet An outdated tired hotel in need of renovation. So many bad experiences had with staff and management, with at times a racist attitude towards us. I have completed my complaints and survey and all I will say further here is I don't recommend staying at this hotel. I certainly wont be. 24. September 2014
Rated 5,0 out of 5,0 by Komfortables Bett und großartiger Service. Sehr gut Alles ist gut gefahlen wurden nochmall kommen unsere reise wahr kombiniert in mehrere Hotels 24. September 2014
Rated 3,0 out of 5,0 by Ok As i told before the services were OK but not as claimed 22. September 2014
Rated 4,0 out of 5,0 by Comfy sleeping and wonderful service The hotel staff are courteous, warm and friendly. They are very helpful when we asked for assistance in finding the nearest train station, restaurants, tours available, etc. The room is spacious, generally clean and smells fresh. They have complete bathroom amenities. 21. September 2014
Rated 3,0 out of 5,0 by Good location and comfortable room Washroom wasn't up to the mark and house keeping is bad 28. August 2014
Rated 5,0 out of 5,0 by Great hotel in downtown Dubai We enjoyed the relaxing atmosphere, the convenience of the location, tasty and filling breakfast in the restaurant and the excellent and helpful staff available for our every need from the restaurant and swimming pool on the top floor to the concierge and reception staff. We highly recommend this Holiday Inn to anyone who is OK with relaxing and enjoying a break at a reasonable rate for the night. 24. August 2014
Rated 5,0 out of 5,0 Amazing Place and amazing staff I have been used to staying in Holiday Inn Down Town Every time I say this the best of all my stays but they keep dazzling me with more. I would rate every one in his duty as 10 out of 10 but the calls specially from outside have to be taken care of more. I called twice and the team member hanged up more than twice. But over all I enjoyed it so much. Thanks So much specially the Arabic team in the front office receptionists and managers. 21. August 2014
Rated 5,0 out of 5,0 by Good Stay Good stay ,close to family and staff very helpfull will come back next time 21. August 2014
Rated 5,0 out of 5,0 by Nice stay Thanks holiday inn for the excellent hospitality Thanks for all staff Especial thanks for Duty manager Mr.montaser &Jessy at restaurant And saigth at housekeeping I really recommended this hotel for relaxation and it is in the center of Dubai near to all places Regards Ramy 18. August 2014
Rated 5,0 out of 5,0 by can do can do attitude is the signature of this hotel team and management. always willing to accommodate your needs esp. the F&B department. if you are craving for a certain food not in their menu just speak with the F&B manager and he will make it happen lovely hotel and great people 2. August 2014
Rated 1,0 out of 5,0 deceptive experience deceptive experience and very favorable at all, will not recommend to even my enemy 26. Juli 2014
Rated 5,0 out of 5,0 by Like Home No words Just like me home with family everything was great friendly staff ,nice room , call everyday ask about me if i need any thing from them, staff smiling all time, great stay in this hotel (sorry in my home) 13. Juli 2014
Rated 5,0 out of 5,0 Excellent team and a great hotel The team is so professional and friendly The location is perfect Amongst all my stays every where it was the best ever in my life 6. Juli 2014
Rated 5,0 out of 5,0 by just great as usual just feel as home, all staff very polite, sincere and helpful.. willing to provide all best service never meet at other hotels.. 2. Juli 2014
Rated 5,0 out of 5,0 by lovely staff We travelled from the US and stayed at this hotel last year. The hotel itself was lovely and clean and service was good too, not too far from the airport! Great big rooms,Food spread at breakfast is wonderful 29. Juni 2014
Rated 5,0 out of 5,0 by Great location and excellent staff This is my second stay at this hotel. Though not located in the newer part of Dubai, this provides a strong and affordable alternative to other IHG properties in the city. The room is clean, the bed comfortable and the area quiet. The wifi needed a bit of prodding on the first log-in but after that it was fine. Breakfast was acceptable and it was enough to fill me for the first half of the day. There are two major benefits of staying here. First, this is the most centrally located of all IHG properties to the metro. It is less than five minutes walk to Al Rigga station and from there, most of Dubai's attractions are on offer. Second, the staff are excellent, especially those at the front desk (particularly Mr Mahmoud) and concierge. They are genuinely interested in their guests and are enthusiastic about ensuring they enjoy the best stay possible. It was this reason that saw me return to the property and it will ensure I will stay again in future. 27. Juni 2014
Rated 4,0 out of 5,0 by Improvement Water temperature, which is very high for shower in the cold tap also. This can be reduced. Mattress can be firmer for better sleep. 19. Juni 2014
Rated 4,0 out of 5,0 by Good Value All in all good. More versatile charging connections and better control of air temperature are needed 19. Juni 2014
Rated 5,0 out of 5,0 by Great service and very comfortable bed Very clean hotel and staff always helpful. I stayed 2 nights from 1st June to 3rd June. 1st night the floor I was on got just a little noisy. But this was not a problem the manager changed my room straight away to 6th floor which was much better and had a good night sleep. Manager was brilliant. Thanks for a comfortable and stress free stay. Sorry I can't remember the managers name that was on duty on them dates but would like to thank the manager again and would recommend this hotel. 12. Juni 2014
Rated 5,0 out of 5,0 by Good Stay I would recommend this hotel to my freinds also. I got very nice treatment from all. Specially liked the way of efficiency was given for services during my stay. People are very caring and treated me as a family members. 10. Juni 2014
Rated 3,0 out of 5,0 by Noise level and room service The music noise on Tuesday night was really annoying so that I couldn’t sleep that night until 3 AM in the morning. In addition to that I asked for an Iron and I was waiting for more than 2 hours and they didn’t bring it. I call the reception and room service more than 5 times during these two hours and they kept saying we will send it. At the end of the day I went to visit my customer wearing un-ironed T-Shirt. These two reasons makes my raking low 9. Juni 2014
Rated 5,0 out of 5,0 by Great Service Staff were very accommodating and they were very eager to help out. 8. Juni 2014
Rated 4,0 out of 5,0 by hi Hi what i liked the most about this hotel was the staff. Starting from the bell desk on wards , everyone is so polite and pleasant it feels good when you check in. Special mention must be made of Ms. Kaur who checked me in, was very charming and efficient and very courteous , have to say the best feature of this hotel is the staff. 5. Juni 2014
Rated 5,0 out of 5,0 by My Home in Dubai If you are hesitant to come to Dubai for Enjoy & relaxation, then you are missing a golden opportunity at exceptional value. Holiday Inn Downtown is a perfect choice not to be missed, This is my six time . excellent service from everybody. Rooms are very comfortable, clean, and spacious. 7th floor rooms are the best for me for the families could enjoy and . Enjoy having tea or coffee in the room with the beautiful music ...Thanks to Rehman room boy helpful and friendly Hotel is only 2-5 minutes for walk Al Riga metro station for coffee / tea. there are a lot of shops to walk around and do too much shopping if you like. To my friends at the Holiday inn Downtown Dubai, thank you for making the holiday ideal, especially to Mr.Rafiq for has personal touch. 28. Mai 2014
Rated 5,0 out of 5,0 by home away from home I came to Dubai on business and I did not know, the hotel rate suit my budget but the service and treatment I received was really more than value for money. great rate, great service and fantastic location really made so easy and cheap for me to commute I will recommend this property to my work colleagues and business partners 27. Mai 2014
Rated 5,0 out of 5,0 by Angenehmer Aufenthalt Hotel und Service sind zu empfehlen, leider konnte ich im öffentlichen Bereich, Bar und Frühstücks-/Dinnerraum keinen WLAN benutzen. 27. Mai 2014
Rated 4,0 out of 5,0 by Good location and near to airport Overall it is OK specially location .Near to subway station and closed to a lot of restaurants. as traveler , I always look to news TV channels . Unfortunately , top ranking Arabic news channel (Aljazerah) is not available in this hotel and in another IHG hotel in Dubai !! 25. Mai 2014
Rated 4,0 out of 5,0 by Nice Location Wonderful greeters, As a IHG rewards member I was welcomed very well, great price for value/standard 23. Mai 2014
Rated 5,0 out of 5,0 by Great attentive management and staff at The Holiday Inn Down Town the management and staff are very attentive and build a fantastic Rapport with me . from the airport pick up Ismail the driver is wonderful and accurate in timing Mia at the metro café knows your preferences once and you never have to repeat them concierge team are great and fast in responding FOM and F 22. Mai 2014
Rated 5,0 out of 5,0 by Good hotel for me good staff good hotel all thing was good. i found all what i need in this hotel 21. Mai 2014
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