Rated 3,7 out of 5 by 131
Rated 2,0 out of 5,0 by VeryPicky Excellent staff do not make up for the overall age and cleanliness
My first impression of the hotel was excellent. Prompt pickup by the shuttle from a nearby, non-airport location, prompt attention at the desk, even acknowleging me when I came in the door with apologies that they would serve me as soon as they could. Greeted as a Platinum member and thanked for my loyalty. I was very happy.
Got to my room and the smell was awful. Immediately turned around and switched rooms. Second room across the hall was only a bit better. After coughing until I choked, I finally changed rooms again. The next had debris on the floor, a few pieces of paper and a jalapeno pepper slice and did not appear to have been vacuumed. I did not alert the staff to the last issue.
This hotel needs a thorough cleaning and a round of updating.
The staff throughout was concerned about my experience and very helpful.
18. Oktober 2014
Rated 5,0 out of 5,0 by Cathie60 excellent service
I really enjoyed my stay - the staff were excellent and the hotel was very comfortable. They accomadated all of my needs and were very friendly. I felt like I was at home!
17. Oktober 2014
Rated 4,0 out of 5,0 by stockcar comfortable bed
good stay //////////////////////////////////////////////////////////////////////////////////////////////////////////////
7. Oktober 2014
Rated 5,0 out of 5,0 by CMS29 Very easy airport access
Great service from the staff and relaxing. The wifi worked well in the room and I really enjoyed the breakfast!
3. Oktober 2014
Rated 1,0 out of 5,0 by Gotsteel1002 Horrible customer service
When I came to the hotel staff to assist with the problem that occurred on their hotel, they completely disregarded my issue and refused to help.
30. September 2014
Rated 5,0 out of 5,0 by Dennyray NIce Stay at the HI on Airport Blvd
I have stayed at this establishment many times, and even though the hotel is older, it is clean, well maintained and has the best customer service in all departments, very friendly and helpful.
19. September 2014
Rated 1,0 out of 5,0 by DrewG65 Shuttle never picked me up and the bartender left to text on her phone
I had a rental car to return after checking in. I asked for the shuttle to be sent as I was leaving the hotel as returning the car takes two minutes. The shuttle never came and I had to walk through a construction site to return to the hotel.
The bar closes at 10 p.m. For the last 30 minutes the bartender would leave and text on her phone to avoid providing service that would keep her open until close.
I did not receive a welcome as a Gold Elite member not did I receive my 300 points.
17. September 2014
Rated 5,0 out of 5,0 by BrianVegas Staff did a nice job
Very good service and enjoyed my stay. I taught an electrical seminar in the conference room and the room was clean and well lit, The lunch service was very good and the staff was very pleasant.
16. September 2014