Rated 4,3 out of 5 by 130
Rated 5,0 out of 5,0 by me49 exceptional hotel in a perfect location
I have traveled here many times and I always stay in this hotel. With its open courtyard layout and lush landscaping it is one of the most enjoyable experiences I have had in a Holiday Inn. I tried the restaurant this visit and was impressed with that as well. The wait staff was first class and the food was divine. The bar has a great selection of wine and liquor and the bartender was knowledgeable as well. The hotel is positioned right across from beach access and a short distance from the main downtown area. Even though we had a problem with our tv I did not mark down service because the maintenance department was there immediately. When they could not resolve the problem with the current TV they replaced the TV itself in minutes! I have only 1 wish which would make our visit more relaxing and anjoyable. Although it looks like there was originally a space for two jacuzzi hot tubs they are no longer there, replaced by tables. I would love it if they would put at least one hot tub back in place in the pool area. All in all, however, I do love this hotel and would recommend it to others.
27. Januar 2015
Rated 5,0 out of 5,0 by Joan12345 Monica, the front desk employee went above and beyond to make us feel at home...
We had a suite which had a peek a boo Ocean view!! There was always fresh hot coffee, water, and other treats available at no charge and an amazing Italian restaurant (with cocktails-room delivery available)!! You just felt at home and Monica was able to keep us in the same room even though we checke out due to send by travel obligations. It felt like a second home, the employees went above and beyond to make this a memorable vacation for our family. Thank you Monica!!
19. Januar 2015
Rated 1,0 out of 5,0 by 14Swimmom Over priced & bad management.
I always stay in Holiday Inns. In fact on my recent trip we stayed in 6 different ones, and I have never been treated by staff like I was here. I want to clarify the front desk clerk was very friendly, however the assistant manager or whoever she was who accused me of lying about charging beers very much offended me. Plus the room was the smallest hotel room I have ever stayed in and cost twice what I paid at other locations.
Only plus for me was the location, and the charming lobby and pool area.
2. Januar 2015
Rated 4,0 out of 5,0 by Denver Dogman Nice courtyard!
Clean, comfortable and relatively quiet. Rooms a little on the small side - but good for the price
2. Januar 2015
Rated 5,0 out of 5,0 by Old Coach 82 Pre Christmas get a way
What a great location in Laguna Beach. We stayed the Monday before Christmas to relax and do some last minute shopping. Enjoyed the room, lounge, staff and the weather. We will recommend the HI Laguna to others.
30. Dezember 2014
Rated 5,0 out of 5,0 by HallifordMan Frequest customer for 18 months
I have stayed here nearly as much as I have had in my own home over the past 18 months. For long stays, I like a subdued hotel with good basic facilities that work all the time. This fits the bill.
All praise to the staff who make you very welcome and helpful, even when you are tired.
Location is perfect, no restaurant is needed as there are many local options and it is beside a Ralph's.
A best buy!
28. Dezember 2014
Rated 5,0 out of 5,0 by genoS Great location
walking across PCH to ocean makes it an ideal location. Staff is nice and more accommodating than years ago. Love this property!
24. Dezember 2014
Rated 5,0 out of 5,0 by max1268 nice
Great staff. Great location. Very nice upgrade to full suite. The room decor is dated and the "bones", such as air-conditioning and bath need a bit of work. Overall the stay exceeded my expectations.
19. Dezember 2014