Rated 4,0 out of 5 by 86
Rated 4,0 out of 5,0 by Kathryn58 Comfortable bed and nice furnishings.
This is our second time returning to this hotel. We think it's a bit on the higher end as far as rates go, but it is conveniently located. The room could have been cleaner. We needed to get to an outlet behind the night stand and there was a candy wrapper behind it. So we know that detailing the room is not a priority. It seems to just be cleaned superficially. Items like the telephone and hair dryer hadn't been dusted in I don't know how long. But overall, at least the bed seemed clean and the bathroom area as well. The decor is nice and the bed and pillows were comfortable. The staff was okay; kept pretty much to themselves. In the future, I plan on checking out the other hotels in the area, but I would not dismiss this Holiday Inn; we like familiarity. The only other issue I had was that I was not able to use my points from a previous stay. I was told this over the phone and didn't understand why. It seemed too complicated of an explanation to push the issue. I figured that I wouldn't be vacationing that much anyway.
3. September 2014
Rated 4,0 out of 5,0 by traveller 8_26 rockland 8/26 stay
People were great;
Hotel needs facelift in all areas: Rooms, Public areas
31. August 2014
Rated 5,0 out of 5,0 by Judy1946 Great room
Room was very comfortable but was told there would be a breakfast for for wedding guests to meet at Friday am 9-12. We asked at the front desk at 9:15 where it was and was told there wasn't a breakfast set up that morning. We could go to the restaurant buffet if we wanted. We did and ate at our expense and waited for other wedding guests to arrive. We saw one person who ate and left and another who got coffee and left. At 10:15 as we left restaurant we heard the waitress tell the grooms brother that breakfast was set up in the ballroom. We headed there and was surprised to see everyone from the wedding. The waitress did credit our breakfast when told of the mix up and i informed the fellow at the front desk but missed talking with our families for a good hour alone in the restaurant. It was not a pleasant experience!
18. August 2014
Rated 5,0 out of 5,0 by Bertha143 Excellent accommodations and friendly staff
My husband and I stayed here while we worked on packing and loading for a move across the country. The staff here, namely Ruddy and Andreya, we're extremely helpful and far exceeded the usual standards of service offered by the hotel industry. The room was very clean and up to date. Two minor problems, a misaligned shower head and a broken chain in the toilet, were immediately addressed. We would definitely stay again at this hotel.
16. August 2014
Rated 5,0 out of 5,0 by amac116 Perfect for our Stay
Had a wedding in the area and decided to stay here instead. Was perfect for our stay. The room was very large and had an oversized bathroom and was very clean. The staff was very helpful getting us to and from the venue and the bar in the hotel was perfect for a nightcap. Would definitely recommend.
15. August 2014
Rated 5,0 out of 5,0 by Dino9817 A new and improved Holiday Inn
My memories of Holiday Inn properties are of a motel used when traveling as a kid with my family. As an adult, I have gravitated to other chains, and have become a Marriott or Sheraton "snob" for all of my travel. I was pleasantly surprised when we stayed at the Rockland, MA Holiday Inn for a wedding. The motel on the side of the road ambience is gone, and I realized that Holiday Inn had turned itself into a comparable property to the others. Thank you, Holiday Inn, I will definitely stay with you again!
15. August 2014
Rated 4,0 out of 5,0 by Joey55 Great Service
Wish the sink was inside the bathroom area and not
14. August 2014
Rated 5,0 out of 5,0 by BRD6157 Great staff
very helpful would staff like I said early in survey I would sent people to Rockland
14. August 2014