Rated 3.8 out of 5 by 60
Rated 3.0 out of 5.0 by MomofPom Needs updating and Security
The staff at check in were very nice and helpful. Unfortunately the room and hallway had a musty smoke smell. The room was in need of updating and very small. The pet friendly room was on the second floor so we had to trudge down the long hall and down the steps to get outside. The pool area was very nice but was often filled with a crowd of baseball players who were whipping tennis balls all over the area which more than once scared off any small children who wanted to swim. The security just walked by and straightened chairs. During our 2 day stay our key cards were deactivated while we were out and had to go to desk to get new ones. This would not be so bad but with a dog, children and stuck outside in 90 degree heat in a parking lot (twice) was stressful. The second night was not very restful as there were people partying in the hallway going from room to room talking loudly and slamming doors. I thought it was overpriced compared to other hotels I've stayed in which were bigger, cleaner and had breakfast included.
July 16, 2014
Rated 4.0 out of 5.0 by hoganna Convenient and great value
Traveling across the country. This was a practical and convenient location. The staff was friendly and helpful. They made us feel comfortable. This location also had nice amenities for children. Although it was too late for us and we needed to sleep...there was indoor basketball, pool, air hockey, ping pong, etc.
For the first time IHG offered a teacher discount! This was AWESOME! I have asked before but this was a great bonus to my day!
July 11, 2014
Rated 5.0 out of 5.0 by jrwr Comfortable bed and Great Service from Staff
We were extremely impressed with how the staff handled a weather emergency and kept the guests calm and secure. I was also impressed with the friendliness and kindness of the wait staff in the restaurant and banquet area. Wonderful experience!
July 2, 2014
Rated 4.0 out of 5.0 by Dave1111111 Slept Well and the service was excellent.
The rooms were quiet. The room’s cleanliness was great. The friendly atmosphere of the staff made me feel good. The pool and game room was awl taking. Although I didn't use it, the appearance of it looked great. This was a great business trip but I can see this would be a nice place to have fun at too.
July 1, 2014
Rated 5.0 out of 5.0 by Rigel Great service
That there front desk staff sure do know how to take good care of them their guests! They's like some sort of happy family just there to treat ya like one of their own! Golly gee willikers!
June 24, 2014
Rated 2.0 out of 5.0 by DisappointedDon Outdated facility
My wife and I often stay at Holiday Express because we can expect quality. This was not the case with the Alexandria Inn. To begin with, we were on the second floor and there was no elevator. Meeting people descending the stairway while we were carrying luggage up was clumsy to say the least. The facility itself was outdated and dingy. Hallways smelled of smoke and the carpeting was worn, stained and appeared not to have been cleaned recently. The room carpeting was somewhat better but still below Holiday standards. We were also disappointed that there was no complimentary breakfast. We also stayed at the Holiday Express Inns in St. Cloud and Chanhassen, Minnesota on this trip. Their facilities far out shown the one in Alexandria.
June 23, 2014
Rated 5.0 out of 5.0 by bernadette73 Friendly employees and great family hotel.
We stayed here for the first time. We have 4 kids all under 12 and it was a great hotel for children. They have a pool, kiddie pool, game room, volley ball, basket ball court area. Our 12 year old son had fun throwing balls around with other children.
Room was clean, comfortable and spacious.
June 20, 2014
Rated 2.0 out of 5.0 by Jd423 Poorly managed
Attempted to check in at 2:30. I was told that the hotel was full the night before and my room was not clean. Attempted again at 3:30, 4:30, and 5:30. Finally got in at 7:00P.M!!
I explained to the front desk personnel that this was not a good way to treat a gold member. They just laughed it off. No discount, no comp. nothing.
June 13, 2014