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Rated 3.6 out of 5 by 55 reviewers.
Rated 1.0 out of 5.0 by Surprised by substandard Traveling often, I use the Holiday Inn hotel chain for its great value and am almost always satisfied with my stay. However, my stay in Almaty I was surprised by the substandard of my room, service and cleanliness. Dirty room upon arrival, even after the first day of housekeeping; light and bathroom fixtures not properly mounted and not functioning; horrible room service (waited 2 hours for soup!) and poor customer service (server laughed while telling me she wrote the wrong room number down and had no explanation/solution as to how to correct the issue). Will not return. October 9, 2014
Rated 5.0 out of 5.0 by Warm and Welcoming Lovely hotel with genuine, caring staff always looking out to see what needs to be done. A real credit to IHG. October 7, 2014
Rated 4.0 out of 5.0 by Clean and efficient Good hotel as expected from a Holiday Inn. Location is the worst factor but getting around in Almaty is fairly easy. The staff are friendly and helpful, and the airport pick up service is good. I did hear one complaint from another visitor to the hotel, who said her room was dirty and bathroom unclean, so i would always go back to the management if you find this. Overall a good experience. October 7, 2014
Rated 2.0 out of 5.0 Friendly staff Staff were very friendly and made me feel welcome. The food was tasty. Overall service needs to be improved on. Wifi signal in the rooms was not good and internet was slow September 25, 2014
Rated 4.0 out of 5.0 by Good hotel for the proce Great friendly staff Clean Convenient location Comfortable beds September 16, 2014
Rated 1.0 out of 5.0 by Management Very bad and impolite management. Not friendly staff. Sorry I would not recommend this ugly hotel for any good colleague. This hotel is really not of the good international hotels of IHG Group. September 6, 2014
Rated 5.0 out of 5.0 by Azamat Very good place to stay. I recommend it to everyone August 26, 2014
Rated 4.0 out of 5.0 by Great Place Many hotels have large foyers and sitting areas, this Holiday Inn is a clear business class hotel. The conference, break out and dining facilities are adequate for presentations and the dining facilities are modest. August 24, 2014
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