Rated 3.5 out of 5 by 33
Rated 2.0 out of 5.0 by kupu Scrambled eggs with a shell ...
... dirty shower and much more you can find in this hotel
February 23, 2014
Rated 1.0 out of 5.0 by Stephanem Staff is rude and terrible service at the restaurant
We used to stay with my colleague at Holiday INN in Almaty but this time was simply unacceptable! I am used to see girls hanging on the bar and then going to the rooms with clients without any word from the security guard but when we get back to the hotel after heavy day with my colleague, for the third time already the security guard is asking her if she lives here with the staff laughing at us at the reception when asking them why this happens!!! It is so frustrating and makes us so upset!!! I will never stay again! Those people are so unprofessional! I am a Gold member of IHG program and this is simply a scandal. The previous staff at the reception was much professional than the current one. Also unacceptable when the waiter does not care that your chicken curry has not taste and is cold and at 10:30pm throws your check on the table telling you that the restaurant is closing and you won't get your desert. The restaurant being supposed to close at 11pm. Anyway better find an other place...
February 3, 2014
Rated 3.0 out of 5.0 by Manxmenace Poor service in restaraunt and communication with hotel taxi.
Stayed for 3 nights, I arrived back to hotel late on of the nights and ordered 3 different items from the menu in the restaraunt, each time the meal was not available (sold out) and a delay of 10 minutes before I was told each time. After half an hour of waiting to be told all my options were not available, I left with no food heading back to my room. I then tried room service and my first option that I had tried to order from the restaurant was available, slightly confused and annoyed by this time -atleast I got fed.
I had also arranged a taxi for 07.15 the next day to catch my flight. I arrived in reception expecting my pre booked hotel taxi to be waiting, to be told they were swapping shift and the taxi would be about half an hour (07.45). I was not notified of this when I booked the taxi and as a result, would have missed my flight. After expressing my displeasure a taxi arrived straight away, either way didnt need this stress before my flight.
On a positive my room was fanatstic and very comfortable. Hopefully next time the service will improve.
January 17, 2014
Rated 4.0 out of 5.0 by Sadimka Awful restaurant service
Rooms are clean and comfortable, Everything is great except restaurant service. It passed 30 min while waiter came to take order, even there was noone at the restaurant except me & my guest. FO staff was excellent. Special thanks to receptionist who prepared check out.
January 6, 2014
Rated 3.0 out of 5.0 by Fgirhu Corporate rate problem & long wait at checkin
if i did not realize that my bill invoiced with wrong rate, no body mention !!!
Long wait at check in.
December 8, 2013
Rated 4.0 out of 5.0 by Larisa24 Good hotel, pity about Air Con
Nice hotel in good location. Rooms were nice and clean, and good service and staff.
Visited during winter but unfortunately the common areas and room were way too warm, and air conditioning not working, had to keep window open entire time.
December 4, 2013
Rated 4.0 out of 5.0 by Irina707 Overpriced for the value
A bit noisy as the property faces motorway. All the rest is average
November 10, 2013
Rated 3.0 out of 5.0 by Kazakhcrow Getting better
I have written many reviews and often wonder why? If nobody reads them.
So again. The food at HI Almaty is below par. There is no variety!! Some of breakfast and dinner is terrible taste.
It is not difficult to add a different taste at breakfast. Not at all. And a specials list at dinner? Every other restaurant in the world can do it!! But not the HI Almaty --- so it seems.
But 1 plus for them this time.
Every other trip I have had to ask and ask and ask again just for some milk in the room. This time ----- It was there!!! with a message telling me.
Well done. At least someone showed a little initiative.
November 9, 2013