Rated 3.6 out of 5 by 28
Rated 4.0 out of 5.0 by Larisa24 Good hotel, pity about Air Con
Nice hotel in good location. Rooms were nice and clean, and good service and staff.
Visited during winter but unfortunately the common areas and room were way too warm, and air conditioning not working, had to keep window open entire time.
December 4, 2013
Rated 4.0 out of 5.0 by Irina707 Overpriced for the value
A bit noisy as the property faces motorway. All the rest is average
November 10, 2013
Rated 3.0 out of 5.0 by Kazakhcrow Getting better
I have written many reviews and often wonder why? If nobody reads them.
So again. The food at HI Almaty is below par. There is no variety!! Some of breakfast and dinner is terrible taste.
It is not difficult to add a different taste at breakfast. Not at all. And a specials list at dinner? Every other restaurant in the world can do it!! But not the HI Almaty --- so it seems.
But 1 plus for them this time.
Every other trip I have had to ask and ask and ask again just for some milk in the room. This time ----- It was there!!! with a message telling me.
Well done. At least someone showed a little initiative.
November 9, 2013
Rated 3.0 out of 5.0 by Oct2013Sad Very mixed feelings
I feel very uncomfortable writing this review.
I don't like complaining and criticizing. But in this case I feel I have no choice.
In general the hotel was OK but there are a few points that caused me disappointment. I have been to quite a few Holiday Inn hotels, and I expected better, much better.
The biggest problem I had at this hotel was the service in the restaurant. The first time we went to have dinner, it took a very long time to receive our meals. The second time, the same and on top of that one of the meals was not like we ordered and it was cold. The waitress did not even offer to rectify the problem. After a few long chat with the waitress, she toot our meal and corrected it, but it was still cold. Unacceptable.
We decided not to have dinner there again. But one evening we sat in the restaurant and had some drinks. At 10 pm we asked for a bruschetta. At 11 pm they closed the restaurant. We didn't get the brushetta, nobody said anything about it, we were completely ignored. Very very disappointing.
Room service, surprisingly, was much faster, but the meal I ordered (Caesar salad - with bacon, chicken, parmesan slivers - according to the menu) arrived only with chicken. The next time we ordered it, we specifically asked if the salad would have all the ingredients. We were told it would arrive exactly as it is described in the menu. The salad arrived - again - with only chicken; no bacon, no parmesan slivers.
There were other small things - but they are peanuts compared to the above.
One more thing I didn't like but I am not sure about is that it seemed to me that the carpets in the rooms are not cleaned very often (they were not vacuumed) .
The restaurant experience just shocked me and baffled me. We've been to other restaurants/hotels in Almaty and this was our first experience with such bad service.
I do hope that someone reads the reviews, and things will change for the better at this hotel.
November 5, 2013
Rated 4.0 out of 5.0 by Spbnyc Great people
Very welcoming reception and nice 24-hour bar. Good furnished room. I think that's best 4-star property in the city.
October 6, 2013
Rated 5.0 out of 5.0 by JulieJulieJulie Comfortable rooms, very nice and helpful staff, good service
Great value for money, good location. The staff is always willing to accept any request from the client and help.
October 1, 2013
Rated 4.0 out of 5.0 by LESNIK Fruits
The complementary fruits in the room were spoiled.
September 26, 2013
Rated 4.0 out of 5.0 by Kazakhcrow After Many Visits
As always the staff at HI Almaty are the best reason for visiting. Always friendly always supportive.
The only downside is the breakfast and dinner which need variety and improvement. Breakfast staff need to switch on to their environment - empty plates at servery, cold water at urn, no milk for tea/coffee etc. Small things that make customers happy.
The dinner has little variety. Pumpkin soup far too salty. Traditional dishes don't taste traditional - more mass produced. More thought and passion are required.
August 16, 2013