Rated 3.7 out of 5 by 58
Rated 4.0 out of 5.0 by aqua64 Confortable Stay
Stayed two weeks during my teaching term at Al Farabi University. It is clean and confortable with decent breakfast. Free internet (not very reliable though) andconvenient location close enough to the university.
However I did not like the following:
-staff, especially should be more friendly and helpful to the customer, please smile!
-The foo dand drinks are over priced in the hotel especially when considered the local market prices
House keepers like to change your order in your room with their own preferences. It may be difficult to find your bags or coat!
But overall İt was a nice stay and I will come back
October 22, 2014
Rated 5.0 out of 5.0 by Danna2014 Short Business Trip - great stay
My flight to Almaty was delayed and I arrived at 11:30pm.The front desk staff were very friendly and professional and checked me in quickly. The bellboy took my suitcases from the taxi directly to my room.
Breakfast was delicious with many options.
I had all-day meetings at InterContinental Hotel, which was only a 4-minute walk from the Holiday Inn.
The only issue that I had was with the internet, as they were resetting their server and it took a few hours for the Wi-Fi to properly connect.
I would stay at this hotel again, as it's the most reasonably priced for that area.
October 21, 2014
Rated 5.0 out of 5.0 早餐丰富，服务好
October 19, 2014
Rated 1.0 out of 5.0 by phoebe8 Surprised by substandard
Traveling often, I use the Holiday Inn hotel chain for its great value and am almost always satisfied with my stay. However, my stay in Almaty I was surprised by the substandard of my room, service and cleanliness. Dirty room upon arrival, even after the first day of housekeeping; light and bathroom fixtures not properly mounted and not functioning; horrible room service (waited 2 hours for soup!) and poor customer service (server laughed while telling me she wrote the wrong room number down and had no explanation/solution as to how to correct the issue). Will not return.
October 9, 2014
Rated 5.0 out of 5.0 by austkp Warm and Welcoming
Lovely hotel with genuine, caring staff always looking out to see what needs to be done.
A real credit to IHG.
October 7, 2014
Rated 4.0 out of 5.0 by darrencow1 Clean and efficient
Good hotel as expected from a Holiday Inn.
Location is the worst factor but getting around in Almaty is fairly easy.
The staff are friendly and helpful, and the airport pick up service is good. I did hear one complaint from another visitor to the hotel, who said her room was dirty and bathroom unclean, so i would always go back to the management if you find this.
Overall a good experience.
October 7, 2014
Rated 2.0 out of 5.0 Friendly staff
Staff were very friendly and made me feel welcome. The food was tasty. Overall service needs to be improved on. Wifi signal in the rooms was not good and internet was slow
September 25, 2014
Rated 4.0 out of 5.0 by Elenea Good hotel for the proce
Great friendly staff
September 16, 2014