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Rated 3.7 out of 5 by 62 reviewers.
Rated 5.0 out of 5.0 by Everithyng Excellent I reccomend this hotel for stay during vocation or business trip. November 14, 2014
Rated 4.0 out of 5.0 by Overall good stay Overall good hotel, however internet service needs significant improvement November 10, 2014
Rated 4.0 out of 5.0 STAY AT HOLIDAY INN It was a vey good stay due to hospitality of staff. Breakfast was great. The staff was courteous and ready to resolve issues immediately. November 2, 2014
Rated 2.0 out of 5.0 by Worst Hospitality and Food They don't have welcome greeting and baggage pull off upon the arrival. Also their Restaurant is a complete mess, they don't even care of the timely clean of tables, don't even check the empty food in the buffet zone during the breakfast. And the worst part is the early check in and late check out for which you need to pay even for the day for which you are not staying. the room temperature cannot be changed, only in hot mode. and the AC-Duct seems to be polluted (In picture attached) October 30, 2014
Rated 4.0 out of 5.0 by Confortable Stay Stayed two weeks during my teaching term at Al Farabi University. It is clean and confortable with decent breakfast. Free internet (not very reliable though) andconvenient location close enough to the university. However I did not like the following: -staff, especially should be more friendly and helpful to the customer, please smile! -The foo dand drinks are over priced in the hotel especially when considered the local market prices House keepers like to change your order in your room with their own preferences. It may be difficult to find your bags or coat! But overall İt was a nice stay and I will come back October 22, 2014
Rated 5.0 out of 5.0 by Short Business Trip - great stay My flight to Almaty was delayed and I arrived at 11:30pm.The front desk staff were very friendly and professional and checked me in quickly. The bellboy took my suitcases from the taxi directly to my room. Breakfast was delicious with many options. I had all-day meetings at InterContinental Hotel, which was only a 4-minute walk from the Holiday Inn. The only issue that I had was with the internet, as they were resetting their server and it took a few hours for the Wi-Fi to properly connect. I would stay at this hotel again, as it's the most reasonably priced for that area. October 21, 2014
Rated 5.0 out of 5.0 早餐丰富,服务好 酒店位置不太方便,周围没有餐厅或超市。不过酒店内的早餐不错,服务也好。房间干净舒适,床很舒服,有软枕和硬枕可以选择。住过好几次,第一次碰到有服务人员半夜3点多开我的房门,还好只开了一条缝,没有进到房间里来,不过吓得我一夜没睡。 October 19, 2014
Rated 1.0 out of 5.0 by Surprised by substandard Traveling often, I use the Holiday Inn hotel chain for its great value and am almost always satisfied with my stay. However, my stay in Almaty I was surprised by the substandard of my room, service and cleanliness. Dirty room upon arrival, even after the first day of housekeeping; light and bathroom fixtures not properly mounted and not functioning; horrible room service (waited 2 hours for soup!) and poor customer service (server laughed while telling me she wrote the wrong room number down and had no explanation/solution as to how to correct the issue). Will not return. October 9, 2014
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