Rated 4.3 out of 5 by 385
Rated 3.0 out of 5.0 by The Traveler X Chasing the Bill
Stayed here a couple of times before. It is a nice hotel but the service keeps sliding. Check in was good. No perks for Platinum anymore. Check out not so much. No bill under the door, bummer but not big deal. Go to front desk on way out and no one is manning the desk. I can see the printed out bills but no one there. So now I have to chase down the bill again. When you travel a lot this gets old come expense report time. I usually do not return if I have to spend more time getting the receipt. Quite expensive for Amarillo and limited onsite amenities.
July 31, 2015
Rated 5.0 out of 5.0 by taf1 Great service
Forgot an important power cord at home. The night manager (Vanessa) got one for me and saved the day!
July 31, 2015
Rated 5.0 out of 5.0 by maryfromdenton The Panhandle Experience
This is the second time we have stayed at this hotel. Both visits were way above average. Wonderful beds! The hotel is clean, staff is friendly and knowledgeable, good food and drink at the bar/lounge. Breakfast was good - even received a newspaper to start the day. Will definitely stay there again.
July 31, 2015
Rated 4.0 out of 5.0 by Clyde T. Decent place to stay. Good value for the money.
A recently built hotel thus it's clean and modern. I travel about 15 times a year on business and 3 times a year on vacations so I'm familiar with this type of hotel. It's about what you would expect from a Holiday Inn or its counterparts. Clean rooms, decent bathrooms, good internet connections.
Room was quiet and I got a good nights sleep which is important when you're traveling on business and have to get up early for meeting.
The breakfast is a standard serve-yourself menu with coffee, juice, milk, cereal, decent scrambled eggs (cooked well and not watery), with bacon and sausages. They even have a waffle iron for those willing to wait the few minutes to cook one.
It's about what I expected to see on my visit and I was not disappointed but also not overly impressed.
Yes, I would come back and stay here again.
July 29, 2015
Rated 2.0 out of 5.0 by crystal32 NOISY!
This hotel is extremely noisy! From the time you enter the front doors and are facing the bar area to being in a room that overlooks the patio. I heard noise all night from outside and from the hallway. There were kids running and screaming into the night. My room was on the second floor right outside the elevator. I would not stay at this hotel again!
July 29, 2015
Rated 5.0 out of 5.0 by On the way Always a good stay.
I have stayed here several times. Always good and close to good places to eat.
July 28, 2015
Rated 4.0 out of 5.0 by NM61 Clean rooms
I have been enjoying my stays at this location; the rooms are always clean and on this past visit, my bathroom light was beginning to give-out and the maintenance person came and fixed the problem very quickly as well as fixing another issue that he spotted.
July 27, 2015
Rated 2.0 out of 5.0 by azjack Too Busy to Get It Right
First at check-in - arrived at 11:15 pm - asked to pay with cash - desk clerk said that is not possible because the credit card is already charged - she said that sine I have a confirmation no. , that means the charge is ompleted. Really?? Training ??? Some is needed..
Got up in the morning - found the vanity light does not work in bathroom. Called down for service - avout 7:30 am - told that someone would be right up. Waited 15 min. and called again - told the same thing. Waited another 15 min. and called - when challenged - girl told me there was noi one coming in for maint. until noon because it is Sunday - they could have told me that the first time - instead, I wasted 30 min staying out of bathroom waiting on maint. worker. Then - there is the question - why did the housekeeoing staff noit notice this the day before?
My general impression - hotel is busy and fully booked. The money is rolling in - don't bother them with minor details.
Then - I went down to buy a juice from their food oantry - they have none. When asked - told I could go into the restaurant and get juice. They have V8 and coke - why not juice?
July 26, 2015