Rated 1.0 out of 5.0 by Dee0830 Beware of missing items from your room.
First I will say that I travel freqently due to my job and I always stay at a Holiday Inn and would recommend staying at any one of them except Amarillo West Medical Center location.
I have never had to experience having personal items missing from my room until I stayed at this hotel. The item was not an expensive item but I had a James Avery silver cross necklace that was a gift from my children "missing" from my room the morning I checked out. I know the necklace was there when I left and was gone when I returned.
I spoke with the front desk employee before I checked out and he told me he would leave a message with then manager to call me back. As I am writing the review I checked out six days ago and still have not heard from the manager.
I called the hotel and spoke to Lena in sales and all she told me is that the housekeeping manager checked the room and could not find the necklace. Not sure what that did because I told them that before I left. I asked if they could speak to whoever cleaned my room and was told that she could not do that because there have never been any complaints before. REALLY??
The unprofessional attitude I received from Lena and the lack of communication from the manager in dealing with this issue was very disappointing.
If you do stay at this hotel I stronly advise you to lock up all personal items and do not leave anything of value in your rooms.
April 29, 2013
Rated 5.0 out of 5.0 by OnthewaytoDallas Nice and friendly
I've stayed at this hotel twice in the past 30 days. The staff is always nice and always greets me. The atmosphere is great for business, even though I was staying for leisure. Rooms are clean. No trouble with wifi. Includes a breakfast buffet. Staff in the buffet are even nice and helpful. If I had business in Amarillo, I would make a point of staying here.
The only negative comment I can think of is that there is not enough lighting in the room. But most hotels seem to make the rooms dark and the bathrooms bright.
April 16, 2013
Rated 5.0 out of 5.0 by Traveler657 Home away from Home
I travel to AMA for work often and this is my favorite place to stay!
April 15, 2013
Rated 5.0 out of 5.0 by TraceyF Fantastic Hotel
We stay in hotels almost every weekend and this was among our favorites. Outstanding on lighted parking, ease of check-in, cleanliness, breakfast, and surrounding amenities.
April 10, 2013
Rated 5.0 out of 5.0 by JDMoll27 Jim
You can not find a better place to stay in Amarillo. This is one of the better Holiday Inns I stay at. I stay at many Holliday Inns all over the country. I know I have several Holiday Inns to chose form in Amarillo and I have stayed at the Airport one, it is nice also. This one is the best as far as i am concern.
April 8, 2013
Rated 4.0 out of 5.0 by Mitch101400 Excellent Stay
We only stayed one night at this hotel and it was fine except the next morning for Breakfast the dishes were dirty and the glasses still had lip stick on it. Other then that we has an excellent stay.
April 2, 2013
Rated 5.0 out of 5.0 by Draco3030 Great hotel
Excellent hotel. Great rooms and location.
Breakfast was excellent and staff very friendly
March 27, 2013
Rated 4.0 out of 5.0 by Sosowo Excellent knowledgeable staff
Overall a good experience, but the staff did not adequately prepare for the number of water bottles customer's were requesting. Though we were given any other available beverage as a choice, we would have still wanted a bottle of water over everything else. Plus, when the wind blew just right, there was a definite stockyard odor in the air. We hurried into cars/buildings to escape that unpleasantness. How is it that the Holiday Express was giving happy hour drinks and appetizers and you were not?
March 24, 2013