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Rated 4.5 out of 5 by 162 reviewers.
Rated 4.0 out of 5.0 by Excellent knowledgeable staff Overall a good experience, but the staff did not adequately prepare for the number of water bottles customer's were requesting. Though we were given any other available beverage as a choice, we would have still wanted a bottle of water over everything else. Plus, when the wind blew just right, there was a definite stockyard odor in the air. We hurried into cars/buildings to escape that unpleasantness. How is it that the Holiday Express was giving happy hour drinks and appetizers and you were not? March 24, 2013
Rated 4.0 out of 5.0 by Excellent staff First, even though the hotel was crowded with families in town for tournaments and other events, the staff was warm and accommodating. With all the activity, I thought it would be loud, but my parents and I were given rooms at the end of a hallway next door to one another, providing a nice oasis from the noise. The rooms were clean and well-appointed with free Internet access. The free breakfast buffet is a wonderful deal if you get the room with breakfast, and if you go to Flame, ask for Rudy as your waiter. He is a sweetheart, hard worker, and if you are extra nice, he might sing for you! Truly, he is wonderful...encourage him to try out for The Voice again!! The hotel itself is slightly out of the way, which has advantages and disadvantages, but you can be on Soncy and to any number of restaurants, retailers, and the mall within 3 minutes. You can get downtown in 5-7 minutes. There is also a nice movie theatre if you just walk across the parking lot. All in all, a nice stay at a quality property. March 12, 2013
Rated 3.0 out of 5.0 by Lost items know where to be found. We were in town for a baseball tournament overall stay was good but i have two complaints,, I. Elevator is located right beside bar area which was always crowded and loud and 2. My son left his $90 pair of shoes in the room without us noticing after we checked out called front desk after a couple of hours of leaving and was told to call back the next day due to nothing being inputted in the computer,, called the next day and there was nothing found or brought in by the housekeeper but was assured everything that is found in rooms is almost always turned in. Got treated like I obviously didn't leave the shoes there and that was all. Felt like there could have been something more offered as to these were not cheap shoes. March 1, 2013
Rated 5.0 out of 5.0 by Great hotel We always enjoy staying at this hotel. It has great clean rooms and we always enjoy the bar and lounge area. The staff is always very friendly and helpful. February 28, 2013
Rated 5.0 out of 5.0 by Always feel safe and comfortable I always choose Holiday Inn when on business travel. As a female traveling alone, I always feel safe and secure at Holiday Inn. February 26, 2013
Rated 5.0 out of 5.0 by New place to stay in Amarillo Nice patio, friendly service, good rooms, nice indoor pool, and bigger fitness room than most hotels. Nothing to complain about. February 14, 2013
Rated 5.0 out of 5.0 by WOW! EVERY ASPECT = OUTSTANDING! WOW! Superior service, security, food....and the room was perfect! WOW! THANK YOU FOR A WONDERFUL STAY! February 13, 2013
Rated 5.0 out of 5.0 by Tremendous Staff/Overall I am on the road for business often, in fact too often at times, but anytime I'm in Amarillo or the immediate area I go out of my way to stay at this location. From the moment you walk in the door they are there for you. I have been to numerous other properties and this is by far hands down the best. I highly recommend it whenever possible. Thanks for the great service and I look forward to my next visit. February 8, 2013
Rated 4.0 out of 5.0 by Gracious hospitality This hotel was wonderfully welcoming and hospitable. We enjoyed our stay. January 30, 2013
Rated 5.0 out of 5.0 by AWESOME HOTEL AND STAFF!!!! The staff and hotel are tremendous! We have regular meetings at the hotel and Ms. Allison takes care of all of our arrangments. She goes above and beyond! Food and catering is always the best January 29, 2013
Rated 4.0 out of 5.0 by Modern Holiday Inn near I-40 This is a very nice hotel right off the interstate in Amarillo. The staff was very pleasant and greeted us every time we came or went through the lobby, very different than what we're used to in California! There's a big bar and restaurant in the lobby which look very nice though we didn't eat or drink there. We received bottled water and snacks from the store for being priority club members which was a nice treat. The room was very clean and nice. The bed was huge and comfy. The only problem I had with the hotel was the heating/cooling unit in the room which never seemed to work like we wanted and leaked water all over the desk and on our computers. January 28, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable. Great location We love staying here while we are in Amarillo. The room is always clean and confortable and the staff is very friendly. The pool, hottub and water slide are an added bonus. January 11, 2013
Rated 3.0 out of 5.0 by New Year's Bash We attended the New Year's party at this hotel. The hotel it'self was very good. The staff and the service was great. The food provided for the party was below average. The DJ that was at the party did not play the music appropriate for the attendees. There were couples that averaged about 35-55 and the music playing was techno and country. Really!! There were couples going to the DJ to request music and there was no change. We really did enjoy our stay because the rooms were awesome and so was the staff. My friends and I decided we would not attend a party there again. The money we paid was not worth the dinner or the entertainment. January 7, 2013
Rated 3.0 out of 5.0 by Restaurant We stayed at you hotel on 12/31/2012. WE realized that it would be crowded. The hotel and pool and bar were excellent. The restaurant on the other hand was not. We were told by friends that it was great. We got seated right away but had to stop a waiter 20 minutes later to get waited on. We asked if this was his table and he replied " I don't know". I told him to finish with his other customer and please come back and take our order. Needless to say he was not very friendly after that. Not rude just not friendly. We ordered our food and it was about 25 minutes to get our order to the table. He just put it on the table and left. I ordered the 8 oz fillet. I have never seen a 1/4 inch thick fillet before. It was not good. you would think for $25 you could get a decent steak. We ate and left. This was the only bad part of our stay. The rest of the staff was friendly and very helpful. The breakfast bar the next morning was great. I feel the restaurant was not prepared to the amount of people that were in for the party. We will stay here again but maybe next time we will go out and eat our meals. January 6, 2013
Rated 5.0 out of 5.0 by Will come back! Came during the Christmas season and the hotel was clean,everone was ver nice, and hotel was beautiful! The only odd think was they left the outside door open at the pool because they said if they close it the fire alarm would go off? It was fogie in the pool room because of it so it was cold in place. January 6, 2013
Rated 4.0 out of 5.0 by Great Pool for Kids- Nice Lobby Sports Bar Though both the pool and bar were small they were perfect. The pool has a slide and is like a very small water park (a little smaller than most hotel pools) but very fun for the kids to play in. The bar was very open and comfortable and had a great HH. January 5, 2013
Rated 5.0 out of 5.0 by Pleasant Stay on a long road trip. I would like to personally thank Scott the GM for correcting my error in the booking process. I do plan to stay at this HI in future stays as I have been making an average of 2 trips per year through the area. This trip was I had my wife with me and the stay was the best one we had at any of the motels we stayed at for the whole week. On such a long trip we do make use of the exercise machines, so it was great to have that available 24/7. The dinner menu was both great for people watching their heart healthy diet and the wide variety was great to have available. Thanks! January 4, 2013
Rated 5.0 out of 5.0 by Driving cross country While driving cross country, my husband and I stayed here Christmas Eve. The fitness room, as they always are at Holiday Inn, have just a couple of treadmills, recumbent bike and one other machine. Some weights. Small area to stretch out. Indoor pool for splashing around. The room was great. Standard king size bed room. Dinner was really great. I had a fabulous steak dinner. I told my husband, on the drive back home, we will stay there again AND I will have that steak again. On Christmas morning we had a delicious hot breakfast. Eggs, sauage, bacon, bread, cereal and cut up fruit. All employees were nice and helpful. January 2, 2013
Rated 5.0 out of 5.0 by Seasoned Traveler I love this Holiday Inn! I have been staying at HI properties for years all over the US and spend at least 95% of my stays in a HI hotel. I stayed at this property shortly after they opened...and the personal touch they put on everything, makes business travel easy! The first time I stayed here, I had one of my coworkers leave something for me at the front desk. When I checked in and asked for that item, they informed me it was already in my room! When I entered the room, there was a personalized note on my desk from the hotel manager recognizing my status, guaranteeing my stay, and even included his personal cell number should something go wrong. I have since stayed at this location over a dozen times…same story every time…a personal note from Scott; the General Manager, and acknowledgement of my status with HI. PERSONAL TOUCH! This location has cornered the market on customer service! December 18, 2012
Rated 4.0 out of 5.0 by Great service! The rooms were very comfortable and the staff was excellent! December 16, 2012
Rated 5.0 out of 5.0 by Not a better Holiday Inn elsewhere As a frequent traveler I have experienced all qualities of Holiday Inn hotels (as well as the other major chains). I must say I have never stayed in a nicer or cleaner Holiday Inn. I will certainly make it a point to stay at this hotel when I am in the area in the future. December 13, 2012
Rated 5.0 out of 5.0 by Great Hotel great service Great place to stay, its located near lots of great places to eat and shop. December 4, 2012
Rated 5.0 out of 5.0 by Great rooms Employees were very nice and helpful when we got there. The rooms were fabulous. Lots of room, very clean bathrooms, comfy beds. We will definately be returning. November 25, 2012
Rated 5.0 out of 5.0 by Great hotel One of the nicest Holiday Inns we have stayed at. All holiday Inns should strive to be like this one. November 20, 2012
Rated 4.0 out of 5.0 by Mattress We had stayed previous nights at Holiday Inn Expresses. What a difference in mattresses - the Express ones were very comfortable. The Inn one was like sleeping on a thick bed of tight horsehair. What a surprise. Note that Steve at the front desk was most helpful and friendly - November 11, 2012
Rated 4.0 out of 5.0 by Spacious rooms and very clean I often travel around the Southwest and I cant think of a Hotel any more comfortable than this one. The personal service they offer to each guest is second to none. I often enjoy their breakfast, and the staff in the diner is exellent, very friendly and so helpfull. October 27, 2012
Rated 2.0 out of 5.0 by Internet Hotel OK but don't expect to get on the internet if they have very many guest. I never was able to get on the Internet. In todays technology this is totally unexceptable! October 27, 2012
Rated 5.0 out of 5.0 by Beautiful decor, customer service OUTSTANDING!!!!! This hotel is the top notch hotel in Amarillo!! I have stayed at many hotels old and new and this one takes the cake! From the minute you walk in the door... from check in, to the management staff, to the bar/restaurant(great happy hour) everyone you encounter is OUTSTANDING!! Too bad there are not more Holiday Inns like this one! October 26, 2012
Rated 5.0 out of 5.0 by Great service and room Booked with Priority Points online. The only room available online was a handicapped accessible room, but when I got there, the desk clerk had correctly assumed that I didn't really need it, and put us in a two-bed + sofabed room. Perfect for us parents and 3 kids. Comfy beds and choice of pillows. Free hot breakfast with superb service--if I had any cash, I would have tipped her. Also given two free bottles of water from the sundries market--a $4.50 value! Didn't make it to the pool or the bar, but the desk clerk said the bar was open until midnight. Nice. October 25, 2012
Rated 5.0 out of 5.0 by AWESOME HOTEL!! We stayed in several Holiday Inns from IN to CA and this one is the best of them all. Excellent facility, easy to access from interstate, excellent security in that you need your key to access your floor. No one should be running up and down your floor unless they should be there. Loved the bar & grille -- excellent, excellent food and very friendly staff. Impressed with the free buffet voucher system and their buffet was the best of all the Holiday Inns we stayed at. Rooms were exactly what we reserved and very clean. Kudos to the cleaning staff! Awesome job! There was only one issue if I had any. My mother is limited on her walking/standing capabilities and we had them in a handicap room. The handicap rooms logistically seemed to be all located the furthest away from the elevators. Not understand the construction reasoning behind it. Would like to have seen those rooms closer to the elevators but it may be due to emergency evacuation that they are closer to the stairs. Other than that they ranked NUMBER 1 with us!! October 21, 2012
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