Rated 3.7 out of 5 by 148
Rated 4.0 out of 5.0 by UNCmom Come back every year!
I am a UNC Asheville parent who stays here every time I come to visit! This hotel has everything I need. It offers on site dining in very nice pub and morning dining room, when I am tired after the 10 hour long drive into Asheville,! I enjoy the walking trails, spa services, balcony views, and friendly staff. Next time I will bring my tennis racquet and golf clubs! Enjoy!
November 30, 2012
Rated 1.0 out of 5.0 by dwc1801 Not worthy of Crowne Plaza category
Room (495) was damp and musty like it had been closed up for several days. Mattresses were TERRIBLE - in desperate need of replacement. No hot water - barely lukewarm. After complaining the next morning the manager gave us free breakfast buffet coupons but the wait in the waffle and omelet line was >20 minutes! Advertised indoor pool on website but the pool is actually offsite at the Asheville Raquet Club and it closed at 8PM. We went to the pool anyway only to find they were out of towels! This place is bad - I will never stay there again.
November 30, 2012
Rated 5.0 out of 5.0 by RON2 GREAR STAY
ALWAYS ENJOY MY STAY AT CROWNE PLAZA ASHEVILLE. COMFORTABLE WELL APPOINTED ROOM AND REALLY GOOD FOOD IN THE RESTAURANT.
November 23, 2012
Rated 4.0 out of 5.0 by Hoby Good Service and site
The issues I see are the lack of restrooms on the lobby floor and followup with requests for support in the rooms for meeting use. Also the second floor ramp to rm 240 for transporting luggage is not and acceptable situation. You should consider better accessibility for those who may be handicapped or elderly.
November 19, 2012
Rated 5.0 out of 5.0 by ladytraveler21 great staff
The staff was friendly and helpful. we left some things in our room and they were shipped to our home. great Service!
we ate in your dining room, in the pub and we were at two different meetings that you provided the food. It was always good and the service great! Overall we would go back any time,
November 17, 2012
Rated 4.0 out of 5.0 by Eljay People were wonderful
The staff at the Crowne Plaza were very helpful. Our room had a loud buzzing and we were moved to another room. Unfortunately that room also had some strange noise also. We greatly appreciated the response of the staff. Additionally, our shuttle driver was friendly and engaging. The people made up for the strange room noises!
November 7, 2012
Rated 2.0 out of 5.0 by thumpertattoo Great Pictures But Smoke and Mirrors.
When i arrived at this hotel i was dissapointed to see that the pictures on the website made this hotel seem much more attractive then it really was. The room was as decent. The bathroom on the otherhand was horrible. I am a larger man not huge but larger. I felt cramped in this bathroom and sitting in the tub forget about that happening. I was staying in a deluxe room yet the bathroom was at best mediocre. I decided to walk the grounds only to find there was nothing to see or really do unless you played golf or tennis. This location has a indoor pool available if you walk to another location and if you are within the small window to swim. There is a beautiful Picture of a fireplace at this location. I saw this and thought yes that is where i will propose. Unfrotunantly what the pic does not explain is this fireplace is in a restaurant. Most all of the pics used to showcase this location are cropped and or photoshopped to make it look much more exstravagant then it really is. The staff were very friendly and welcoming, The bed slept well but overall this location failed to be what it was shown to be. It is basically a average hotel with a few pretty things thrown in like a fireplace or decoration. I feel this is a great disservice to the patrons that book this place thinking they are going to a really gorgeous retreat, only to find a walking trail of hard concreate with no discerning features on the grounds.
The staff was great. The service was great. The hotel lacked horribly in living up to the pictures. I will not be staying in this location again. It was a waste of my points to book here. The hotel has nice conference areas but due to this experience i would not book a fuction here for fear of embarassment when they went to the bathrooms in there rooms later. One last thing balconys are nice but not so much when there is no view other then concrete. I was there to propose and she said yes but it was a embarassment after i had told her we were going somewhere gorgeous. The moment i proposed i want to always remember. The hotel i would rather forget.
November 5, 2012
Rated 5.0 out of 5.0 by Crowne clean & refreshing
Staff very helpful, no discrepencies in reservation. Room nice and cleam. It was room from home.
October 31, 2012
Rated 5.0 out of 5.0 by Orator1 Excellent facility, quite, comfortable; Friendly staff and service
This is the second time I have stayed at this hotel and my experience each time has been tremendous. The facility is clean, the staff friendly and helpful. The rooms are quiet and comfortable. The beds are the most comfortable beds that I have ever slept in.
The hotel has a very nice athletic club and golf course. It has an excellent breakfast buffet. It is approximately a five minute drive from downtown Asheville, approximately a 15 minute drive to the entrance of Biltmore. Chimney Rock State Park is approximately 20 miles from hotel, and if you are into backpacking, it's a must see.
My overall experience is extremely good -- I will not hesitate to stay at the hotel again when visiting Asheville, and I highly recommend it to anyone visiting the Asheville area.
October 31, 2012
Rated 1.0 out of 5.0 by Myrtle Disappointment
Crown Plaza Asheville is a very nice looking facility and the beds are very comfortable, however the staff were overwhelmed the weekend we were there. Many guests had to wait for service at the front desk, the lounge, the dining room and at breakfast. The dinner was OK but not the best I've had and the breakfast (eggs benedict) was awful (soggy, wet english muffin and strange tasting hollandaise sauce).
October 28, 2012
Rated 2.0 out of 5.0 by Jim42 comfortable bed no gify shop
it started out bad when I tried to get a drink from the vending machine which was totally empty, and it would not return the money deposited. I went to the front desk and got the refund, alas when I asked for the location of the gift shop they did not have one. I have been in many different Crowne Plazas, but not one did not have a gift shop.
THe breakfast was another disaster. Who ever heard of plastic on the table top covering unironed table cloths.Every time you cut your food the plates slide. I was afraid I would have it on my lap before I finished. Is this a college dormitory or what!
The care they took for their evening dining should have been carried over to breakfast. Breakfast is the first meal of the day, and sets the tempo for the rest of the day.
October 28, 2012
Rated 3.0 out of 5.0 by DD38 Wishing for more
Rooms were fine. Restaurant on site is fine. Many guest services are offsite (nearby down the hill) with an additional cost. Would be nice to have a small store for snacks or reading material. So, as a full service hotel, its pretty average. Useful if you're there for a conference. I would not stay there though if I was on vacation.
October 26, 2012
Rated 4.0 out of 5.0 by BobandSusan Enjoyable Stay
We had stayed previously and came back because the rooms were nice and the hotel is dog friendly.
The hotel was fully booked (4 wedding parties) and check-in was a little slow but friendly. The room doors don't seal tightly so there is quite a bit of noise heard from the hallway. Unfortunately, a number of people on our corridor returned late, and inebriated, to their rooms and had loud conversations before their doors finally slammed shut. The doors close loudly even though they don't seal tightly. This prevented a restful night's sleep.
Room and corridor doors were difficult to open. Older and younger guests really have to struggle with them.
The lobby and dining areas are very attractive. The guest rooms nice but nothing special. We found a very nice dog sitter, Protect the Precious, through the concierge.
October 19, 2012
Rated 5.0 out of 5.0 by TravelingPair Above Average Restaurant and good service
Our first night we ate dinner at the hotel restaurant. We were very pleasantly surprised at the quality of the menu and the food itself. Definitely better than most comparable hotel restaurants and comparable to a destination restaurant.
The second night we ate in the bar, where the menu was more on the casual side. The burger I had was one of the best I have had for a long time.
The breakfast buffet was a great value and above average quality. The omelet and waffle station provide fresh, well-cooked options that were gratefully appreciated. A final plus was the extended hours of the buffet. Of course they have a la carte breakfast menu as well.
We did have an issue with a lamp in the room. One bulb burned out and then the switch stopped working. It was fixed and in working order within 15 minutes of our call to the front desk. Good response time.
Great location and choice for a trip to the Asheville area.
October 19, 2012
Rated 4.0 out of 5.0 by TravelingMIke Nice Place
This was my first trip to Asheville. The staff was extremely helpful giving directions on how to get around town and find the places I wanted to visit. The rooms are nice and have a good atmosphere throughout the facility. Definately a nice place to stay.
October 17, 2012
Rated 5.0 out of 5.0 by Richard691 Pet Friendly in style
Great Resort. Pet Friendly property with great rooms. Traveling with pets can be challenging. Resort truely caters to pets and more importantly pet owners. We had a great room, adjacent to an exterior entrance and exit for taking our pups out for walks on the beautiful grounds. Resort has plenty of amenities, great room service, and walking paths.
October 15, 2012
Rated 2.0 out of 5.0 by Toni33 Not what I expected
This resort is not very modern or up to date with its rooms. Our phone rang all night with no one on the other end and you could hear people walking up and down the side walk and smell the smoke coming in from the glass doors. Staff was nice and lobby was ok, but that was about the extent of what was good about our stay. Definitely will not stay here again. Sorry....
October 12, 2012
Rated 3.0 out of 5.0 by cnorris A mixed bag.
Loved the facility, the staff at the lounge and the overall grounds. Did not like the stains on the bedsheets. While they were not "fresh" stains they had been laundered in and were very visible. I don't know how anyone making the bed could have missed them. We were given new clean sheets but the person wasn't really apologetic about it.
October 12, 2012
Rated 5.0 out of 5.0 by Brandy76 Can't imagine staying anywhere else in Asheville!
I love this hotel. I have stayed here a few times and actually plan to have my wedding party and guests stay here. The property is beautiful. Everything you need is here....you don't even have to leave the property to enjoy yourself!
October 11, 2012
Rated 2.0 out of 5.0 by Suzie56 Recent stay
Our stay in the Crowne Plaza in Asheville was less than stellar. There were a lot of women checking in at the same time, so very few carts for luggage. Elevator was barely large enough for the cart, not to mention any people to push it. When we got in the rooms, one room reeked of musty smell and all rooms seemed to be infiltrated by fruit flies or some other small flying insects. Our convention was in the expo center but for some reason they could not put us in the building closest and were about as far away as we could have been.
October 11, 2012