Rated 4.2 out of 5 by 199
Rated 1.0 out of 5.0 by Pattycake60 Don't stay here!
My spouse is handicapped, so I requested a step in shower. When we arrived, the room was not ready and I found I had to entertain him for the next 2 hours waiting for the room. The room was average, but no microwave. The shower had no shelve to put his shampoo and soap, so why have an accommodation if it is not functional? Room service came knocking at 9 AM and I requested them to come back. They never did. The next morning here they come again around 9:30AM and I told them I was checking out to come back. Check out was another negative experience. I perfer to pay cash to manage better and found out this place does not function well on cash transactions. It took be over 25 minutes to check out. First she had no cash for my deposit refund, then she had to have house keeping check the room, then the printer was down to print a form for me to sign. Also, they have a drink station in the lobby, but it was always empty. Overall, this is not on my list to return for a stay. The one bright spot was Henry, the bartender, he was very pleasant and really wanted to make the stay great. To bad the rest of the staff did not have this attitude.
December 3, 2013
Rated 5.0 out of 5.0 by Austy90 Great rooms and service
The hotel was very clean and looked great. The staff was always friendly and helped us. The room the beautiful and clean. I would recommend this hotel to anyone staying in Austin.
December 2, 2013
Rated 5.0 out of 5.0 by ronsmith Great hotel and Excellent Staff
This hotel is conveniently located in North Austin and has great amenities and superior facility. The staff are friendly and the rooms are always clean and well-kept. I will continue to stay here every time I travel to Austin! Thanks!
November 25, 2013
Rated 5.0 out of 5.0 by Sbyrd Staff is outstanding!
I stay at this location every time I am in Austin. All of the staff is very courteous and helpful, especially Edith. She is always upbeat and very helpful.
November 24, 2013
Rated 5.0 out of 5.0 by Hootoy Great stay while working in Austin
For the last 6 week I have stayed at the Holiday Inn Austin Midtown while working in Austin. For those 6 weeks Austin Midtown showed impecable service and courtesy. Robert, Ashley, Jillene, and Mary always gave 100% attention to all my requests. And the restaurant staff, Orie, Ashley, Franco, and those that I do not know on a first name basis all showed outstanding hoisting, serving and food preparation technique . I will continue to stay at the Austin Midtown with my work schedule.
November 22, 2013
Rated 5.0 out of 5.0 by Willi93 Great stay
I had stayed here before last year, and honestly was trying to stay some where else to just experience different places in Austin.. But ending up loving this place even more.. We were seeing a show at UT and this was less than 5 min down the road. The hotel has a great staff that was very helpful and polite.. I would recommend this place to any one visiting Austin..
November 12, 2013
Rated 5.0 out of 5.0 by brijane08 Wonderful hotel!!! Must visit!
Being a DOS at a Candlewood Suites I visit IHG properties often and am very picky and pay close attention to tiny details. This property was gorgeous!! AMAZING staff, very clean, hot water for days which was nice considering the size, plenty of meeting space to fit any and ALL occasions, beautiful entrance, fancy setup for meeting room guests, although I didn't visit the pool or gym, I did check them out and they looked great! Thank you so very much for the great stay. Next time I am in Austin, this will be my first choice! Even over staying downtown.
November 10, 2013
Rated 5.0 out of 5.0 by KathyD518 Wonderful experience!
In my line of work, I must stay in hotels for conferences and state-wide meetings. I was pleasantly surprised with the amenities offered by the hotel.
November 10, 2013
Rated 5.0 out of 5.0 by Jackieoakgrove Oak grove reunion
We used your property for our reunion & we really enjoyed it!
November 6, 2013
Rated 5.0 out of 5.0 by NJFVideoStrategies Very nice accommodations.
The hotel is very nice, very near other restaurants and just a few minutes from downtown. Good security, too. We stayed in a non-smoking room with a King Size Bed and a balcony. The hotel looks as though it has been recently updated from top to bottom. Very nice fixtures, TV, furniture. Spacious, too.
The staff is very nice and service was always prompt. We were there for 3 nights. Decent breakfast, but a little on the expensive side ($15 for a complete buffet). As a Priority Club member, I would have liked to have received at least 1 coupon for a complimentary breakfast. All-in-all our stay was awesome!
October 23, 2013
Rated 5.0 out of 5.0 by Hootoy Excellent service!
The front desk staff Robert, Ashley, Jillene, and Mary always are extremely intentive to my requests. And the resturant staff Ashley, Karen, Naome, and Henry all give impecable service. I enjoy and always look forward to staying at Austin Midtown.
October 21, 2013
Rated 4.0 out of 5.0 by VINCE83 Clean room and friendly staff
I normally do not comment or give reviews. I have started using reviews to decide on staying at a hotel or not.
Well, my stay at this Holiday Inn was great. My room was super clean, great modern furniture and most important the restroom was really clean. That is a big deal for me! I recommend this place for anyone looking for comfort. The only problem or recommendation I would have for this location is to have more Front Desk agents. 1 is not enough! Other than that I was happy!
October 20, 2013
Rated 5.0 out of 5.0 by Christiaan Good place, good location
Quiet and clean room. Restaurant serves good food, staff is friendly. I did not take breakfast. No free coffee at breakfast time, but outside breakfast hours free coffee is standard. The location of the hotel is ok, easy and fast access to University of Texas.
October 18, 2013
Rated 1.0 out of 5.0 by Bpatel08 Horrible experiance
Checked in around 6 in the evening , signed up for express point members , requested higher floor . She put me on 8th floor . I was tired so about thaught to take nap . Around 6:30 maintanence open my door without knowcking the door.... I asked who is this and he replied he was just checking routine maintanence .... I said wht? Atleast he suppose to knock before opening up any room door .
I called front desk and she was apologistic but never ask me to switch room or offer to take care of issue . I was litterrly scared to sleep and choose to leave the property and stayed with friend in another property .
October 17, 2013
Rated 4.0 out of 5.0 by Albeback Great place to unwind
The only thing that needs attention is the room temperature in the café and main lobby or common areas. These areas were too warm and made it difficult to sit and enjoy my breakfast.
October 15, 2013
Rated 4.0 out of 5.0 by ET2013 Very comfortable stay
We had a very comfortable stay at the Austin Midtown Holiday Inn. We were in Austin for a conference at a much larger, fancier hotel and when the conference ended we moved to be closer for a visit with our son. The Austin Midtown was quieter and much more comfortable than the conference hotel near the convention center. It wasn't perfect but it was quiet, comfortable, and the staff was very helpful. The gym was large with a good variety of equipment, and we throughly enjoyed the pool. We will definitely be staying there again.
October 5, 2013
Rated 3.0 out of 5.0 by xxxx22 Adjustable
The hotel clerk upon check in was wonderful. She showed that she cared about the customer. The room was big and nice. The area the hotel is located in was quiet. The only issues I had were the balls of hair that were between the clean towels and on the pillow cases. Housekeeping should wear hair nets.
October 4, 2013
Rated 5.0 out of 5.0 by 2fast Great people, service, and food.
Everyone I met was exceptionally nice and helpful, they have an outstanding staff. I was attending a conference and all the meals were well prepared and quite enjoyable. The rooms are very comfortable and my only critique would be the showers where the add-on soap dishes and handles on the walls are right where you stand so they interfere with shoulder room. Other than that my stay was excellent!
October 2, 2013
Rated 5.0 out of 5.0 by carl51 the best say in austin
the staff help so much to get into my room. after a night in another inn thi was like haveingv good meal at thankgiving.
September 30, 2013
Rated 5.0 out of 5.0 by Albeback HI Midtown
Again my stay at the Holiday Inn midtown in Austin was excellent. From check-in to check-out I was pleased with the level of service the hotel and staff provided.
September 24, 2013
Rated 5.0 out of 5.0 by flood1 Front Desk personnel
Ashley at the front desk was extremely helpful. She made our visit a joy! Excellent!
September 23, 2013
Rated 3.0 out of 5.0 by TrapAngel Friendly & Looks Great but Not Without Some Issues
We stayed here for three days, roughly, during a convention. The room was nice. Very quiet, very easy to sleep in. There was a small stain on my bed's comforter, but my roommate didn't find any on his. Our alarm clock was malfunctioning when we first checked in. Not sure if the maid staff fixed it or my roommate. I used my phone's alarm anyway, so I didn't really care. The balcony left something to be desired. Because of the lights shooting up around the building, this hotel has a particular problem with bugs. Our little balcony was filled with beetles and the like. Even without the bugs though, I doubt it would have been very attractive. The bathroom was the worst element of the room. The paint they used on the ceiling bubbled and sagged whenever we took a shower. Not sure if the paint job was rushed or what that was about. The room could have used more power outlets, too. I feel like the average hotel room I stay at has a few more places to plug in.
Now let's get to the maid service and lobby desk service. Oh boy. The maids here are very nice, I think, but incredibly skittish. If they see you anywhere near your room, no amount of convincing will make them stay long enough for you to grab some tylenol or your earbuds. We scared them off three times on the first day, and we were trying to get in and out of our room at lightning speed. Very frustrating. One time I was about to leave and they knocked. I told her very nicely, just wait ONE SECOND, I'm grabbing my backpack. Five seconds later I'm at the door and she's GONE. Cart and all. GONE. Then there was that time they nullified our cards and someone came up to CHECK INTO OUR ROOM. So we had to get new cards. The next day our cards stopped working again. So we had to get new cards. AGAIN. What is so hard about letting us have the room for three days? Why is that so impossible to get right?
Then there's the breakfast. Free tip- don't order from the menu. The buffet is average but at least it has some flavor. I'd go on about how this wasn't a very good place to hold a convention but that doesn't have much to do with my stay at the hotel, I suppose. Constant technical issues, squeaky chairs, claustrophobic hallways and depressing banquet catering... yeah I have a few complaints, there. I really hope that con isn't here again next year. I'd really prefer some place else. Look, final thoughts? This hotel is okay. It looks nice and it was pretty quiet. But the food situation wasn't great, the con area wasn't great, the bathrooms and balconies aren't great, and they'll kill your room card daily. If that sounds good to you... have fun.
September 19, 2013
Rated 5.0 out of 5.0 by luigi25 awesome hotel friendly staff
I travel quite a bit a stay at many different hotels and I must say that this one was by far one of my more memorable stays. Everyone fromthe manager on down to the front desk girl where both friendly and kknowledgeable.
September 17, 2013
Rated 5.0 out of 5.0 by EddieJ Great Property
This property is very convenient. Henry in the bar is very hospitable! Room service is quick. The rooms are private. Taxi service is across the street. Several Pappa's restaurants are nearby. Great location!
September 9, 2013
Rated 5.0 out of 5.0 by Richie1 Great stay
Great staff. Clean hotel. Good location. Will return on next trip.
September 9, 2013
Rated 5.0 out of 5.0 by Elvis007 Excellent staff and service; friendly, courteous, professional.
I recently stayed at Holiday Inn Midtown Austin for 6 weeks while on business. The staff and service were great. Late one evening my air conditioner "went out" and there was a repair person there in 15 minutes. He actually completely replaced the AC in less than 30 minutes. I had no bad experiences at all and it was fun to kick back at the bar with Henry and Josh, the bartenders, after work. Their service and courtesy went above and beyond. I highly recommend this hotel and its staff.
September 5, 2013
Rated 2.0 out of 5.0 by Streamtrekker Old
This hotel is old and not as nice as most. The air conditioner is very loud, more than usual. I've stayed at this hotel several times, and it is always the same. The staff members always seem nice. However, they are never able to get my IHG number and it is always a hassle. Really annoying. Not sure if my points will ever be something I can use because of all the problems.
August 30, 2013
Rated 5.0 out of 5.0 by Pazer We like our stay
It's a different hotel than it used to be about 2 years ago when we were there. Of course, about 2 years ago, the hotel was under renovation. And now, I was surprised what they did to this place. It's very pretty. It's a different hotel now!!! You can spend all your time in the lobby watching sports, news with very comfortable seats---sofas, chairs. I would recommend this to everyone. The only thing I don't like is the food. Very few people eat in the restaurant. Well, may be the food is not delicious and VERY, VERY EXPENSIVE based on what you get. This is an area they need improvement. The servers though are very polite and friendly. It's just the food. I feel I do not get my money's worth for the food I ate..
August 29, 2013
Rated 4.0 out of 5.0 by Willie2702 Big and comfortable rooms
Exterior of the hotel looks old but the inside has been remodeled. Hotel is very clean and modern. I was pleased and I definitely recommend the hotel for travelers and business.
August 28, 2013
Rated 5.0 out of 5.0 by BabyDcn A Great Comfortable Stay
I just had a great two-night stay for a conference at the hotel. The decor throughout the facility is modern and very clean. The beds are comfortable, and the rooms well-appointed. The clean outdoor pool was quite refreshing during the hot summer evening. I had one of the breakfast omelets in the restaurant, and it was "Texas-size" and delicious. The huge conference room was temperature and sound comfortable. Navigation to and from the hotel on the various access roads along the nearby freeways can be challenging, and the hotel is lacking in not providing any maps to assist in navigating to local eateries and businesses. It was great having free Wifi throughout the facility including the pool lounge area. There is more than enough free parking around the facility, and the staff I encountered were friendly. An added bonus was to have a room on the South side of the hotel, which provides a great view of the skyline of Austin.
August 27, 2013