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Rated 3.8 out of 5 by 326 reviewers.
Rated 5.0 out of 5.0 by Downtown Business Stay This is a great place to stay if you have business in downtown Austin; the rooms were really clean, and I had a great view of Town Lake! November 3, 2014
Rated 2.0 out of 5.0 by Leaking toilet After being moved to another room due to a leaky toilet, there was no follow up by management to make sure we were satisfied. I feel this is poor customer service. October 31, 2014
Rated 5.0 out of 5.0 by Short stay Very nice,clean hotel that is on the edge of downtown. Had a nice run on lake. Close to the convention center October 30, 2014
Rated 3.0 out of 5.0 by Friendly staff but ... We had a problem locating this hotel (not their fault), the GPS kept on pointing us towards somewhere else. Address is off the standard maps and not easy to get to or easily missed because of close proximity to highway access roads. If you are going to 6th Street and downtown locations, including South Congress Avenue, you will need to maneuver through a confusing maze of one-way streets, and heavy traffic on 2-lane local roads. The access to the garage parking is through the ground floor at the rear of the building, and cumbersome, if you are carrying luggage. Lucky if your room is on that side. Rooms are small, there is very little space to move around in if you are with other people in the room. October 30, 2014
Rated 4.0 out of 5.0 by good place Great staff and a good location. The hotel is well maintained with great access to the lake and area restaurants and nightlife. I'll return. October 29, 2014
Rated 5.0 out of 5.0 by Nice stay It's close to Rainey street and town lake for running which we took advantage of. Nice place, reasonable price, and good location. October 29, 2014
Rated 5.0 out of 5.0 by clean, quiet and comfortable Was very pleasantly surprised by the quietness, the darkness of the room at night and the air conditioner was exceptional. The room was clean and the bed and pillows very comfortable. The shower was amazing... October 28, 2014
Rated 5.0 out of 5.0 by Excellent Staff and great hotel We had a meeting at the downtown conference center. The hotel staff went out of their way to shuttle us to and from the meeting as well as the airport. The staff was extraordinary and this includes front reception, food service, and cleaning staff as well as shuttle drivers. Overall, just a great and comfortable and reasonably priced hotel. You will be glad you stayed with them. October 28, 2014
Rated 3.0 out of 5.0 by Cramped North Tower This was our first stay in the North Tower; we have stayed several times in the South Tower where the rooms have always been very nice. However, the North Tower room, which was the same price as the South, was much smaller. We had to edge around and between pieces of furniture. The bathroom was angled into a corner. It was also very noticeable that the hallways were not being cleaned. We arrived on a Friday and departed on Sunday although litter in the hallways remained the entire time. We will never again agree to stay in the North Tower even if it means seeking out another hotel. October 25, 2014
Rated 3.0 out of 5.0 by Room was too cold!!! Had to turn off air conditioner because I could not keep room a little warmer. Also covers were either not enough (sheet only) or too much with comforter and sheets. October 24, 2014
Rated 4.0 out of 5.0 by Holiday Inn Austin - Town Lake The hotel was located very near the Congress Bridge and Rainey Street where I wanted to be. It was basically a good experience, not overly fancy - but the bar area was really nice, and Santiago the bartender was great. I would recommend it, people were friendly. October 24, 2014
Rated 3.0 out of 5.0 by The property felt old. My overnight stay was fine, no problems. However the facility is dark and old. It needs a makeover. October 24, 2014
Rated 5.0 out of 5.0 by Breakfast service Went for breakfast coffee was not good (cloudy looking) bitter. No one around at the egg station when I went there. Gravy handle was full of gravy (must of fell in the gravy) not cleaned up. Most of the items were luke warm October 23, 2014
Rated 4.0 out of 5.0 by Good hotel Nice clean rooms, good bar, good fitness center. front desk stuff is very nice. Restaurant stuff in the morning does not care if there are guests there. October 22, 2014
Rated 2.0 out of 5.0 by Call center reservation agent are incompetent. I had to make many calls to confirm the four rooms I booked was reserved as I requested. The call center reservation agents are not competent beyond booking a basic room. My suggestion would be to call the hotel direct and insist on booking with their in house reservation manager. October 22, 2014
Rated 5.0 out of 5.0 by Great Location When we visit our daughter in Austin, this hotel is in a great location, easy to find off the Interstate. An easy walk to the downtown area. Safe and convenient parking if we need to drive anywhere. October 22, 2014
Rated 4.0 out of 5.0 by 房间整体不错 房间整体不错,由于预订较晚,价格偏高,估计提早预订会便宜很多。餐饮一般,不过因为是在美国,也别期望太高。 October 21, 2014
Rated 5.0 out of 5.0 by Scribb Excellent staff and room quality. Room service was speedy and I highly recommend the Texas Size Nachos! October 21, 2014
Rated 3.0 out of 5.0 by Hotel ok - convenient to Town Lake, etc. The location of the hotel is good, and the staff are nice and courteous. The hotel is definitely dated (they need to upgrade a lot). Given it's location, it's probably constantly booked, so the priority to upgrade may not be that high. October 19, 2014
Rated 4.0 out of 5.0 by good to go lovely holiday inn ,nice amenities ,staff very courteous,thoroughly enjoyed my stay October 19, 2014
Rated 5.0 out of 5.0 by Great value and friendly staff Great value, friendly staff, quiet room facing the lake. Free shuttle to and from airport is nice addition. October 18, 2014
Rated 5.0 out of 5.0 by Wonderful Staff The staff at this hotel are wonderful. They were very attentive and friendly and when I did have a small issue they fixed it quickly and above the expectation. October 17, 2014
Rated 5.0 out of 5.0 by The Capital The staff is by far the biggest asset. The location is convenient, the all around view is good, and the restaurant is good. The hotel is showing a little wear, but still an outstanding property. October 16, 2014
Rated 5.0 out of 5.0 by Will always come back Staff was amazing and very nice. Thank you all very much October 15, 2014
Rated 3.0 out of 5.0 by Relativ zentrumsnahes Hotel direkt an einer Interstate Ich habe das Hotel im Rahmen einer Dienstreise für 5 Übernachtungen genutzt. Man kann vom Hotel aus in gut 10-15 min nach Downtown Austin laufen. In ca. 5 Gehminuten Entfernung befindet sich die Rainey Street, mit kleinen Bars/Restaurants. Das Engagement des Servicepersonals, vor allem im Restaurant- und im Shuttelservicebereich, waren sehr gut. Fitnessraum und Poolbereich sind von der Aktualität und Raumaufteilung mittelmäßig. Es gibt im Fitnessbereich eine breite Auswahl an Hanteln, leider ist die Nutzung bei einer sehr niedrigen Deckenhöhe sehr stark eingeschränkt. Die Reinlichkeit der Flure war mangelhaft, in den Fluren und Zimmern hat es sehr muffig gerochen. Die Klimaanlagen in den Zimmern waren nicht regulierbar, die Bettbezüge bei der Ankunft fleckig. Die Armaturenbezeichnung an der Dusche im Badezimmer funktionierte leider genau entgegengesetzt der Aufschrift. Außerdem musste ich durch andere Gäste von bestimmten Serviceleistungen, wie z.B. einem Shuttelservice erfahren, das wurde mir vom Personal an der Rezeption leider vorenthalten. Dieses Hotel ist aus meinen Erfahrungen mit anderen europäischen Hotels der gleichen Kategorie als schlecht einzustufen und mit Übernachtungspreisen im dreistelligen Dollar Bereich ohne Frühstück meiner Meinung nach überteuert. October 14, 2014
Rated 4.0 out of 5.0 by Great Service. Nice comfy rooms and the staff were great. The shuttles t the convention center and airport are really great, October 13, 2014
Rated 5.0 out of 5.0 by Loved the View of Towne lake! Love this hotel. I have stayed here off and on for the past 30 years. Its in a great location, offers amazing views of Town Lake and its so convenient to everything. The convention center where I was for 3 days, was like 2 blocks away! The infamous Rainey St is just around the corner. The staff was awesome from the front desk (Aida you go girl!) to the shuttle drivers ( James you rock!) to the convention center. I have stayed at lots of hotels all around and no one offers this much free shuttle service! You cant beat the price for what all you get. Cant find anything like it in Austin for this price , view , service and location. Breakfast was the only meal I tried as I wasn't at the hotel much but it was really good. This is where I prefer to stay when I'm in Austin and I will definitely be back. See you next year (if not sooner) for SXSW Eco 2015! October 10, 2014
Rated 5.0 out of 5.0 by Slept well Short and sweet. Very comfortable stay. Would stay here again October 7, 2014
Rated 5.0 out of 5.0 by Home away from home I love this Holiday Inn -- for two reasons: First they take such good care of our non-profit organization, SongwritingWith:Soldiers whenever we come to town. The management and staff are always SO kind, attentive and genuinely pleasant to be around. Second, the location is perfect -- right next to the hike and bike trail around Town Lake and center to just about everything in Austin. With traffic getting SO much worse in this city, this hotel is right where you need to be. Thank you, Holiday Inn Austin, Town Lake! We love you :) October 7, 2014
Rated 4.0 out of 5.0 by Great service The hotel is ideally located and seems like a great buy The lighting by the beds and decor needs to be updated October 4, 2014
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