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Rated 3.7 out of 5 by 215 reviewers.
Rated 5.0 out of 5.0 by ALWAYS WONDERFUL!!! We have been here several times & have always enjoyed our stay - will definitely return!!! February 13, 2014
Rated 4.0 out of 5.0 by Clean and modern My room and the areas I were in were all clean and nice. The staff was friendly and helpful. The only negative is that the room I was in fronted the interstate, and there was more than usual traffic noise. To overcome that, just drink a beer or glass of wine shortly before going to bed. Worked for me. An alternative is to take along some foam ear plugs. Maybe they have them at the front desk. I didn't ask. February 12, 2014
Rated 1.0 out of 5.0 by Poor overall Experience I was staying in this hotel on business and had previously stayed in another hotel near by which I must say was far superior. This hotel was very dated. Some members of staff were friendly and helpful while a small few where very ignorant. This hotel is very dated and unclean with the carpets requiring a good clean. During my stay the kitchen and dining room where out of use for two days resulting in having to arrange getting breakfast in another near by restaurant each of the mornings. The power also went out one night knocking out the alarm clock resulting in me been late for my business appointment. On two occasions there was what looked like red wine spilled on the lift floor. The toilet in my room would intermittently continue to flush. I would not be recommending or staying in this hotel again. Which is unfortunate as I have stayed in a number of Holiday Inns around the world but would have to say this was the poorest experience I have had with the group. Patrick February 11, 2014
Rated 3.0 out of 5.0 by business trip temperature of the room was very cold. I mentioned it to the staff they didn't do nothing about it. breakfast buffet was limited and and 3 days of restaurant remodeling, and couple days without hot water for morning showers. . February 10, 2014
Rated 3.0 out of 5.0 by Issues A couple of issues stand out with my stay. First, the restaurant was closed due to unexpected repairs. While this was understandable, I purchased a package that included breakfast. While they did offer free shuttle service to a nearby I-Hop they did not cover the breakfast and still charged the full amount for the room. I did get breakfast the 2nd day of my stay but they should have adjusted the first nights rate . Secondly, on my final morning I had one session left at the conference I was attending. While I had removed my belongings to my vehicle, I had not turned in keys or left them in the room. When I returned, the housekeeping staff was already cleaning my room for the next occupant leaving me no alternative but to go ahead and check out and leave. I can appreciate the desire on the part of the hotel to get rooms ready for the afternoon, but checkout time not reached and no indication the patron has completely left, the room should be left until the time. February 10, 2014
Rated 2.0 out of 5.0 by needs updating Old hotel that needs to be updated, our room was 'hot and muggy'due to not having a/c on but a swamp cooler and no hot water to shower.....needs improvement....service was friendly, bed comfortable. February 6, 2014
Rated 5.0 out of 5.0 by Great Weekend Get a Way Although staying the night during a big event in Austin, we were surprised that for such a busy was still so quiet in our room. Usually when going to a Hotel something hits you right away to put a black mark on the room.....we were surprised that everything was virtually perfect.....the baths, the beds the cleanliness of the room............Great Job in making our stay stress free!!!! February 5, 2014
Rated 4.0 out of 5.0 by A bit dated but good value The room was largish with updated furniture made to look like its from the 50's. The hallway paint and carpet needs updating and the elevator is scary. It makes scraping noises as the doors open and close. The bed was comfortable and our A/C worked fine; however, my sister didn't have such luck with her A/C. It barely put out coolish air. The room does have a bad design flaw with the bathroom next to the room, and no door to close in the sink area, so when you turn on the light, it shines on the bed. Not good if someone else is sleeping. Overall, I would recommend the hotel, due to its price, location, parking lot and comfort of the bed. February 5, 2014
Rated 2.0 out of 5.0 by OK but lacking I travel quite a bit and stay at a lot of IHG properties. Unfortunately this property is in serious need of an update and the 2 tower layout is confusing to get to or from the garage depending upon which tower you're in. We had breakfast there (Sunday) and the service was very slow, I got the idea that many of the people who worked there had not had much experience. The buffet was a good value though. Our room was OK but overall the hotel is a bit shabby. I would be hard pressed to recommend it to someone unfortunately. January 29, 2014
Rated 2.0 out of 5.0 by Great location and old building The rooms are old and stained. The parking lot or garage is scary. The elevators are unkept. The shower did not work. We did not had a refund because it was intelligently charged for a so called "best deal". I suggest to remodel the hotel. January 4, 2014
Rated 3.0 out of 5.0 by The water smells We stayed in rm 1214 and then moved to 1201 because the heat was not working properly. In both rooms both the hot and cold water smells like muddy river or stagnant water. I dont know if this is just the 12 floor or whole hotel or whole of austin. The receptionist did not ask how my stay was when i checked out , or i would have asked/mentioned it .. January 2, 2014
Rated 2.0 out of 5.0 by Needs updating and cleaning Hotel is in desperate need of cleaning and updates. Dirty, out of date and not in great condition. Attempted to get water from vending machine, but machine was out of service on our floor. When I asked staff, they gave me 2 bottles only if I gave an email address to register for holiday inn rewards. They told me to use vending machine on other floors or buy from bar. Did not want to go to bar, noisy crowd. Attempted vending machine on 2 more floors. All out of service. No one ever came to fix. Would not recommend this hotel. December 31, 2013
Rated 4.0 out of 5.0 by Good accomodation and great location The Hotel staff took great care of us and the room was fine. The bed was excellent. We were able to get a top floor room on the river side (Gold Card status) which made the stay excellent. Having included breakfast and parking is excellent. The restaurant staff were excellent, very polite, and took great care of us. The hotel is well placed such that we could walk to 6th Street and Congress Avenue etc. plus we were real close to Rainey Street. December 30, 2013
Rated 5.0 out of 5.0 by room and bed very nice This is one of my favorite places to stay in Austin . December 27, 2013
Rated 4.0 out of 5.0 by Great room service The hotel is showing some wear but still very nice. Room service and staff were very sweet and helpful. Bed was very comfortable. December 22, 2013
Rated 3.0 out of 5.0 by stuck here On busy trip and caught by a Ice storm! The staff was a very good to work with us while we were there! Saying that; The hotel is a little worn out. December 9, 2013
Rated 3.0 out of 5.0 by I wouldnt call it a 5 star This hotel shows its age well, I liked the décor I the lobby. Be it out dated, a deep cleaning would do wonders. The rooms are in need of updating as well. Carpets are really needing replaced. The usual dust bunnies in most corners. And yes one elevator was out of order but we didn't have any congestion, so ?? Hotel restaurant was overpriced and the kitchen must have been on the next block as the food, while tasting fine, was not very warm. December 4, 2013
Rated 4.0 out of 5.0 by Breakfast? Stayed for work. Not happy about the "non-qualifying" status of my stay points-wise. Should be a way around that. Surprised to find that the usual Holiday Inn Breakfast was NOT complimentary...but that's okay, I didn't ask. $12 for a waffle and coffee kind of steep. Counter Host were very accommodating, Free Parking and Internet a plus. Lunch buffet was quite good, though I wish I had asked about the pasta sauce that I enjoyed, it was quite delicious. December 4, 2013
Rated 5.0 out of 5.0 by Great Hotel- business trip To save on cost I did not rent a rental car. The hotel provided airport shuttle and service for a 2 mile radius. It worked for my trip and all the hotel staff were very nice and helpful. The hotel is right off of lake which makes a for a great running spot. Will be staying again. November 26, 2013
Rated 1.0 out of 5.0 by Resort - Did not meet our expectation My parents-in-low arrange wine & strawberries to be delivered to the room but it never arrived till nearly our last day when I requested it. Lack of choices of food specially if you vegetarian like myself. Staff were friendly and I do not blame them for the poor experience we had. Needless to mention how overpriced everything was in our view. It was a work/honeymoon trip that we will never forget but sadly the hotel overall did not make it extra especial. My appreciation goes to April, the reception girl who was very kind to us in arranging a complementary wine & strawberries. November 25, 2013
Rated 1.0 out of 5.0 by A very tired hotel I stayed here for 4 nights over the period of the formula one race weekend. On arrival at 3pm I was told that my room wasn't ready yet and that it would be another 45mins or so. This was after a 6hr drive. Not a good start. I elected to have a different room that was ready and would save some money on the ridiculously inflated prices for this weekend. The room was old and not particularly clean. Of the 4 days that I stayed out of the two elevators that they had one was always broken. On two occasions that I needed it both elevators were broken and I has to walk down the stairs from floor 7. This included the morning when I had to check out with some pretty heavy bags. Overall for the money I would never stay there again. The only pro that I can say is its location near to Rainey Street. November 21, 2013
Rated 5.0 out of 5.0 by Love this hotel The staff and the service is awesome. I travel to Austin for business on a regular basis and this is always my first choice for hotel stays. Even though I could stay closer to the Capitol, I prefer this hotel due to staff, services and location. November 14, 2013
Rated 5.0 out of 5.0 by Staff Goes the Extra Mile Our family has been coming to this hotel annually for over 30 years and have never been disappointed in the service, customer relations, and quality of the property. The staff really goes the extra mile to make our stay wonderful! November 6, 2013
Rated 4.0 out of 5.0 by Great staff, old hotel. The staff was wonderful and the hotel was clean, but it is really showing its age. Unfortunately the entire hotel probably need to be refurbished. November 5, 2013
Rated 2.0 out of 5.0 by Would not stay here again Worst hotel I have ever stayed at. Shower was broke and had to be fixed. AC was working on and off. The best was water was leaking from the room above and flooded my bathroom. November 2, 2013
Rated 2.0 out of 5.0 by Good location, but... The hotel is located on Town Lake, so it's fairly convenient to downtown. Room smelled musty; carpets were dingy, vents were oozing dust and dirt; they obviously had not been vacuumed in ages. We also felt the maids must have cleaned quickly rather than thoroughly! On the positive side, when we complained about the cooling unit banging all night, a repairman did arrive promptly and fixed the problem the next morning. We had one meal in the hotel restaurant -- would not eat there again. October 31, 2013
Rated 2.0 out of 5.0 by Please remodel, it has potential with the location. The whole hotel is old and it looks worn down. No matter how much spray you use the place stinks. The room smelled terribly. Under any other circumstance I would have left and found another hotel. October 30, 2013
Rated 4.0 out of 5.0 by Banquet room was exceptional Great stay at The Holiday Inn at Town Lake. We hosted a dinner that night at the Lantana room and had amazing service and the food was fantastic! We will plan to do the same thing again in the future! Our room in the South tower was so nice and a great view! October 29, 2013
Rated 3.0 out of 5.0 by Beautiful view of lake We chose this hotel because it was supposed be within walking distance of 6th street. It felt like we walked 10 blocks to get there, and it was some scary areas. The rooms were very small, and the bathroom was tiny, barely enough room to shut the door. The view of the lake was awesome, and you could rent canoes, and boats to go out on it. The parking garage was free, but was not monitored by hotel staff. My biggest complaint was the food prices, for the price of the hotel, breakfast should have been included. They did have a shuttle service to 6th street, so he took us there and gave a card to call when we were ready to return. I called the hotel when we were ready, but they said the shuttles were at the airport, so we walked back, When we got back both shuttles were there. I would probably stay here again, but now I will be better prepared for walking. October 24, 2013
Rated 5.0 out of 5.0 by Great,friendly,helpfull staff We had our. Korean War reunion there in October. The hotel was nice and clean. The staff could not have been more helpful. We especially loved the hotel van that would take us to our destinations. The employee Fred made all of our excursions enjoyable. We had older people that needed help and he was always there to help. The restaurant staff was great and food good. I would recommend this place and if you have to plan a reunion work with Bridgette she was a great help in organizing our reunion October 21, 2013
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