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Rated 3.7 out of 5 by 230 reviewers.
Rated 3.0 out of 5.0 by Clean Property The shuttle staff was very helpful in orienting us to the downtown area. The property was clean, the bed comfortable, but the facility felt a bit tired. We were disappointed with the pool area, as there was no shaded area to sit and relax. We liked the proximity of the walking trail and lake. Given the pricey properties in the downtown area, it was a good value. April 14, 2014
Rated 4.0 out of 5.0 by Holiday Inn Town Lake The hotel is very well located with easy access to downtown Austin as well as the South Congress area. Hotel staff is very accommodating and friendly. Will do most anything to make your stay more comfortable. All told, I'd stay here again in a heartbeat. April 13, 2014
Rated 5.0 out of 5.0 by Holiday inn riverside Austin Great location, close to downtown and relaxing right on the river. April 12, 2014
Rated 5.0 out of 5.0 by Great service and quiet I enjoyed my stay. I would recommend to anyone staying The night. Great service and friendly staff. April 7, 2014
Rated 3.0 out of 5.0 by Overall impressions In general the staff were very professional and were attentive to needs. Proximity to I-35 meant there was almost constant traffic noise, even in the middle of the night. Food at the restaurant was good, but there were few simple coffee or tea options. April 2, 2014
Rated 4.0 out of 5.0 by Good experience, great location After reading mixed reviews, we were still sold on the location and amenities. Having never been to Austin before, I do stay at a lot of Holiday Inns every year. Front desk staff WAS very helpful, and put us in a King Executive room (high) facing the lake. View was excellent and room was comfortable. A tad smaller than I expected, but just fine for our purposes. We stayed the weekend and walked around most everywhere we wanted to go. The hotel provides a free shuttle every 30 minutes after 6:00pm to head downtown, which is only a mile+ away. Outside swimming pool on 6th floor was a very nice surprise. Free parking in tower, comfortable room/ accommodations (in new wing), and proximity to downtown make this a winner. We will definitely come back. April 2, 2014
Rated 3.0 out of 5.0 by 太旧了 因为没订到洲际住这里,酒店的地理位置很好,可惜太旧了,房间很小,房间电视更小,没有自助早餐。不推荐入住。 March 27, 2014
Rated 5.0 out of 5.0 by Great location, nice facilities I loved the location and had a great view of the nearby lake. The hotel is rather large and is conveniently located relatively near the downtown area. The rooms were fairly large and nicely furnished. Relative to other nearby places that run at a similar price point I recommend this location. March 24, 2014
Rated 5.0 out of 5.0 by Professional Informed Staff On my short visit to Austin I had not stayed at this property in the past. I found the staff to be well informed regarding local activities and very friendly. The lounge staff were excellent and attentive all positive traits for weary business travelers. I would recommend this property to fellow travelers for an economical, no frills experience which I feel is necessary -- March 10, 2014
Rated 2.0 out of 5.0 by Did not care for... The road noise was too much for me to take. I was unable to sleep because I heard every car passing by. The hotel is older and a bit out of date. They could stand to remodel. The doors to the elevator had graffiti etched into them. The bathroom/closet area was small. March 7, 2014
Rated 4.0 out of 5.0 by Very good conference hotel but lacks customer orientation Room was fine. Needed maintenance (shower leaked; towel hook broken; temperature was hard to regulate). Housekeeping was excellent. Bar and Restaurant service was outstanding. Management and front desk lacked a customer orientation. Conference facilities were very good. Location is exceptional. February 28, 2014
Rated 1.0 out of 5.0 Poorest example of a Holiday Inn in quite some time Had booked here for 3 nights. Booked this hotel as it was reasonable given it was a busy weekend in Austin, and it was still close to the amenities and downtown area. Checked in at 9pm. Got a room on the 9th floor of the north tower overlooking the interstate. The smell on the 9th floor was very musty and smelt of mould. The noise from the traffic was persistent and loud. The room was clean but the mattress and pillows were old and lumpy. Asked to be moved but the hotel was full. Didn't sleep at all given the uncomfortable bed and traffic noise. Checked out the next morning and bit the bullet and paid for a hotel in the center. Wouldn't recommend at all. Worst Holiday Inn I've stayed in for years. February 20, 2014
Rated 5.0 out of 5.0 by Great People First impressions such as the elevator and hallways gave the feeling that the hotel was not kept up very well, but throughout the stay the attention and flexibility of the staff to work with my requests, helping out where they could, and the state of the room itself left me with a very positive impression overall. I would recommend staying there to anyone and enjoyed the active environment and efforts made by the staff. February 20, 2014
Rated 5.0 out of 5.0 by Great staff & wonderful room I arrived after a long day. I was warmly greeted by Mr. Malik. He efficiently checked me into an excellent, king suite. I had booked through Hotwire, which I have been using to help with my travel expenses. My business has slowed & I have been having trouble making my ends meet. Mr. Malik treated me like I was a valued Holiday Inn guest. I hope he is valued as an exceptional employee. His quiet, polite, efficient service washed away the troubles of my long day. February 15, 2014
Rated 2.0 out of 5.0 by This Property Needs Some Serious Remodeling My stay at this hotel was not worth the money that my district spent on the room. The hotel is in need of serious repair. It is old. The carpet is thread bare. The room itself has a musky smell. The restaurant was closed for maintenance reasons for 3 days. The hotel had to shuttle people to a nearby iHop. There were water pressure and hot water issues. The staff of this hotel were the only saving grace to this experience. They were very professional and helpful throughout my stay. February 14, 2014
Rated 5.0 out of 5.0 by ALWAYS WONDERFUL!!! We have been here several times & have always enjoyed our stay - will definitely return!!! February 13, 2014
Rated 4.0 out of 5.0 by Clean and modern My room and the areas I were in were all clean and nice. The staff was friendly and helpful. The only negative is that the room I was in fronted the interstate, and there was more than usual traffic noise. To overcome that, just drink a beer or glass of wine shortly before going to bed. Worked for me. An alternative is to take along some foam ear plugs. Maybe they have them at the front desk. I didn't ask. February 12, 2014
Rated 1.0 out of 5.0 by Poor overall Experience I was staying in this hotel on business and had previously stayed in another hotel near by which I must say was far superior. This hotel was very dated. Some members of staff were friendly and helpful while a small few where very ignorant. This hotel is very dated and unclean with the carpets requiring a good clean. During my stay the kitchen and dining room where out of use for two days resulting in having to arrange getting breakfast in another near by restaurant each of the mornings. The power also went out one night knocking out the alarm clock resulting in me been late for my business appointment. On two occasions there was what looked like red wine spilled on the lift floor. The toilet in my room would intermittently continue to flush. I would not be recommending or staying in this hotel again. Which is unfortunate as I have stayed in a number of Holiday Inns around the world but would have to say this was the poorest experience I have had with the group. Patrick February 11, 2014
Rated 3.0 out of 5.0 by business trip temperature of the room was very cold. I mentioned it to the staff they didn't do nothing about it. breakfast buffet was limited and and 3 days of restaurant remodeling, and couple days without hot water for morning showers. . February 10, 2014
Rated 3.0 out of 5.0 by Issues A couple of issues stand out with my stay. First, the restaurant was closed due to unexpected repairs. While this was understandable, I purchased a package that included breakfast. While they did offer free shuttle service to a nearby I-Hop they did not cover the breakfast and still charged the full amount for the room. I did get breakfast the 2nd day of my stay but they should have adjusted the first nights rate . Secondly, on my final morning I had one session left at the conference I was attending. While I had removed my belongings to my vehicle, I had not turned in keys or left them in the room. When I returned, the housekeeping staff was already cleaning my room for the next occupant leaving me no alternative but to go ahead and check out and leave. I can appreciate the desire on the part of the hotel to get rooms ready for the afternoon, but checkout time not reached and no indication the patron has completely left, the room should be left until the time. February 10, 2014
Rated 2.0 out of 5.0 by needs updating Old hotel that needs to be updated, our room was 'hot and muggy'due to not having a/c on but a swamp cooler and no hot water to shower.....needs improvement....service was friendly, bed comfortable. February 6, 2014
Rated 5.0 out of 5.0 by Great Weekend Get a Way Although staying the night during a big event in Austin, we were surprised that for such a busy was still so quiet in our room. Usually when going to a Hotel something hits you right away to put a black mark on the room.....we were surprised that everything was virtually perfect.....the baths, the beds the cleanliness of the room............Great Job in making our stay stress free!!!! February 5, 2014
Rated 4.0 out of 5.0 by A bit dated but good value The room was largish with updated furniture made to look like its from the 50's. The hallway paint and carpet needs updating and the elevator is scary. It makes scraping noises as the doors open and close. The bed was comfortable and our A/C worked fine; however, my sister didn't have such luck with her A/C. It barely put out coolish air. The room does have a bad design flaw with the bathroom next to the room, and no door to close in the sink area, so when you turn on the light, it shines on the bed. Not good if someone else is sleeping. Overall, I would recommend the hotel, due to its price, location, parking lot and comfort of the bed. February 5, 2014
Rated 2.0 out of 5.0 by OK but lacking I travel quite a bit and stay at a lot of IHG properties. Unfortunately this property is in serious need of an update and the 2 tower layout is confusing to get to or from the garage depending upon which tower you're in. We had breakfast there (Sunday) and the service was very slow, I got the idea that many of the people who worked there had not had much experience. The buffet was a good value though. Our room was OK but overall the hotel is a bit shabby. I would be hard pressed to recommend it to someone unfortunately. January 29, 2014
Rated 2.0 out of 5.0 by Great location and old building The rooms are old and stained. The parking lot or garage is scary. The elevators are unkept. The shower did not work. We did not had a refund because it was intelligently charged for a so called "best deal". I suggest to remodel the hotel. January 4, 2014
Rated 3.0 out of 5.0 by The water smells We stayed in rm 1214 and then moved to 1201 because the heat was not working properly. In both rooms both the hot and cold water smells like muddy river or stagnant water. I dont know if this is just the 12 floor or whole hotel or whole of austin. The receptionist did not ask how my stay was when i checked out , or i would have asked/mentioned it .. January 2, 2014
Rated 2.0 out of 5.0 by Needs updating and cleaning Hotel is in desperate need of cleaning and updates. Dirty, out of date and not in great condition. Attempted to get water from vending machine, but machine was out of service on our floor. When I asked staff, they gave me 2 bottles only if I gave an email address to register for holiday inn rewards. They told me to use vending machine on other floors or buy from bar. Did not want to go to bar, noisy crowd. Attempted vending machine on 2 more floors. All out of service. No one ever came to fix. Would not recommend this hotel. December 31, 2013
Rated 4.0 out of 5.0 by Good accomodation and great location The Hotel staff took great care of us and the room was fine. The bed was excellent. We were able to get a top floor room on the river side (Gold Card status) which made the stay excellent. Having included breakfast and parking is excellent. The restaurant staff were excellent, very polite, and took great care of us. The hotel is well placed such that we could walk to 6th Street and Congress Avenue etc. plus we were real close to Rainey Street. December 30, 2013
Rated 5.0 out of 5.0 by room and bed very nice This is one of my favorite places to stay in Austin . December 27, 2013
Rated 4.0 out of 5.0 by Great room service The hotel is showing some wear but still very nice. Room service and staff were very sweet and helpful. Bed was very comfortable. December 22, 2013
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