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Rated 3.7 out of 5 by 196 reviewers.
Rated 4.0 out of 5.0 by Good Stay could use a better staff system My stay was good while in the Birmingham area. The hotel is pretty clean and located in a good area for my work. Bad area for walking around and scenery of the neighborhood. The lobby had a huge leak in the ceiling with buckets catching the water, The ceiling had water damage for sometime it was very obvious. The breakfast area was ok but the waitress staff was not friendly and the price for what was actually available was poor. Also the front desk staff never aknowledged my platinum elite status nor offered me a bottle of water or anything for my service to there hotel chain. The rooms were clean and quite for sleeping and comfortable. October 16, 2014
Rated 5.0 out of 5.0 by Good airport hotel Convenient to airport. Good food/bar onsite. Shuttle available to downtown restaurants. October 13, 2014
Rated 5.0 out of 5.0 by Great place to stay in Birmingham I stayed at this hotel during an overnight business trip and conference at the BJCC. The hotel is only about 5-6 minutes from the BJCC and very easy to find. The hotel staff was friendly and helpful. The food at the restaurant was great. Service was excellent. The room was very comfortable and quiet. Hotel check-in took less than 5 minutes and express check-out took no time at all. The room was spacious and very clean. The bathroom was very clean and the water pressure was great. I would recommend staying at this hotel! October 13, 2014
Rated 5.0 out of 5.0 Staff with an Attitude "GREAT!!!" I asked to speak to the desk manager at check out. I expressed to her how impressed I was and how proud she should be of the positive, happy, friendly, can-do" attitude each and every one of her staff exhibited to me and others during my 2 night stay. I stay in hotels over 75 nights / yr. and this "Birmingham Airport HI Team" is exceptional! October 9, 2014
Rated 3.0 out of 5.0 by Use only in an emergency This is a very old Holiday Inn in need of renovation. The TV's gave a fuzzy picture (I was told they are waiting for service), the tub wouldn't drain and the food was below average. I was panhandled in the parking lot. October 7, 2014
Rated 5.0 out of 5.0 by Quick Stay If you've got to get to the Birmingham-Airport for an early flight the next day, you can't beat the Holiday Inn nearby. Very comfortable and excellent staff. October 4, 2014
Rated 5.0 out of 5.0 by Good Visit I needed a room for an early flight and booked here; great hotel and accomodations; excellent shuttle service to hotel; i would stay here again. September 30, 2014
Rated 4.0 out of 5.0 by trip to Alabama The hotel is close to the airport and easy to find. The staff was accommodating and friendly. The food at the restaurant was good and the waitresses were attentive to the needs of the customers. The room was clean but the bed was not comfortable I felt that I could fall out of it if I got to close to the side, I think the springs were very weak or broken. The bathroom was clean. Overall I would stay there again. September 30, 2014
Rated 4.0 out of 5.0 by Pleasant Stay, Convenient We have stayed at this hotel several times and utilized their option to leave our car there and have their shuttle take us to, and pick us up from, the airport. Although the hotel is older, the inside is quiet, clean, and comfortable. We ate dinner in the hotel the night we arrived and breakfast the next morning. The food was good and the service was very good. Staff members throughout the hotel were very pleasant. The only downside was on our return from the airport. It would be quite helpful to inform the customers to call the hotel after luggage is picked up and where the shuttle pickup will be (outer lane outside of baggage claim). We placed at least 4 calls to the hotel, over a 60 minute period, describing where we were standing (immediately outside baggage claim 1 & 2) and were told repeatedly the driver was there waiting. He had actually taken 3 other people to the hotel and was not where we had stated we were waiting. Still a very nice visit and we plan to stay again in the future. September 28, 2014
Rated 3.0 out of 5.0 by Birminghan, Al The hotel was easy to find and the lobby was attractive. Staff was responsible and friendly. The room was clean and attractive. and the beds comfy. September 27, 2014
Rated 5.0 out of 5.0 by Great People Great People! Near Airport! Easy to find! Good Food and very nice bar and lobby! Highly recommend this hotel when in Birmingham on business. September 26, 2014
Rated 3.0 out of 5.0 by Comfortable bed This hotel has a very comfortable bed but we found several bugs in our room and the hotel is overdue for some renovations. September 25, 2014
Rated 4.0 out of 5.0 by Needs updatiing. Overall stay was sufficient. It was convenient for flying in late at night. However, the area is not a desirable area - but the hotel did have proper security measures. The guest room was fine - but hallways are very worn. Needs updating. September 25, 2014
Rated 2.0 out of 5.0 by A/C Units are old! First and last time to ever stay here.......................................................................................................................................................................................... September 11, 2014
Rated 3.0 out of 5.0 by it's the people that makes it or breaks it Hotel itself is ok. Staff is hit and miss. Some were friendly, some were like giving you a job interview. Restaurant: ordered shrimp fetacuni with mushroom and broccoli- not sure why they put all the parmesan cheese in that it was more like Mac and cheese. Asked the waitress about the happy hour snack, she went to check and never told me what it was. There aren't many restaurants near by. Overall. If you don't have a car and need to stay a day or two, you can pull thru. If you are staying longer, I would not recommend it. September 9, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff and Clean Hotel Great Stay was greated by friendly staff and treated with respect. Very clean room and comfortable bed. Will return... September 8, 2014
Rated 5.0 out of 5.0 Very Nice Hotel This is a great hotel with clean, well appointed rooms. The staff was very friendly and prepared to help with anything that I needed. The restaurant staff were pleasant and the food was great. Very comfortable beds and pillows. I recommend this hotel to travelers in the Birmingham area. September 5, 2014
Rated 2.0 out of 5.0 by So So visit The restaurant was out of steak on a Friday night...The AC did not work in my room. September 2, 2014
Rated 5.0 out of 5.0 by Easy to feel at home. Very friendly, helpful staff. I felt like a multi-time guest on my first visit. Clean, quiet and relaxing. Restaurant and lounge areas were comfortable and the food was excellent. August 28, 2014
Rated 3.0 out of 5.0 by Time for renovations! Staff upon arrival around noon was not very smiley nor helpful. Barely answered my questions and the room I was originally set up in was for guests requiring special services. The carpets should be cleaned or changed as well as the wall paper. Upon my return a few hours later, I noticed that the air conditioning was not operating and it was extremely hot in the room. The staff in late afternoon was much friendlier & helpful. They got me a new room which was somewhat more up to date and cleaner. Although convenient for early morning flights out to the airport, I recommend that this hotel go through some upgrading & modernizing. August 25, 2014
Rated 4.0 out of 5.0 by Business Stay Good stay at the HIE. It was a little loud with road construction, but i think they lowered prices also. Very convenient by the airport. August 25, 2014
Rated 1.0 out of 5.0 by Horrible experience Having just stayed at two other holiday inns I was shocked at the experience here. There was no one to meet us at the airport guess you had to call them nice to have been forewarned. Check in we had a grumpy woman who failed to give any info on the pool restaurant etc. We found a lost lady in the hall who didn't know which room number was hers she was looking for an internet code. Many of the elevator lights were burnt out. My husband had to push the door in with his shoulder. It was warped. I could not get out of the bathroom he opened the door. The restaurant could have been good but the fish was too breaded and greasy. The chips were transparent with oil and the beef tough. The bed was uncomfortable and the bathroom stained. When we went to get airport transportation we were told he was picking up at the airport and would be pack soon. Twenty minutes later someone called him and he arrived with nobody in the van. Needs work August 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Very easy to locate. Easy off on to highway. Very beautiful rooms, very clean, quiet, and a wonderful dining/bar area. The staff were very courteous. August 22, 2014
Rated 5.0 out of 5.0 by Nice Hotel Friendly staff, located very close to the interstate so expect to hear some road noise. August 21, 2014
Rated 5.0 out of 5.0 Clean and comfortable The room was clean and the staff were friendly. The beds were not very comfortable and the TV was nice but did not have a guide or very many channels. August 21, 2014
Rated 5.0 out of 5.0 by Great Service The staff at the hotel were very courteous. There was a severe Thunderstorm during the dinner hour and, despite the power to the building being interrupted, the food was well prepared and promptly served. August 20, 2014
Rated 5.0 out of 5.0 by Loved this Hotel I was pleasantly surprised at the appearance and quality of the food at this hotel. August 19, 2014
Rated 5.0 out of 5.0 by Pleasant surprise! From the exterior this property looks like an outdated hotel. However, this hotel has been remodeled and the staff performs as well as the interior looks! The restraunt/bar is very good, this removes the need to venture out for dinner. I travel every week and will stay here every time I am in Birmingham. August 18, 2014
Rated 5.0 out of 5.0 by This Hotel was a Pleasant Surprise I was amazed at the service and quality of the rooms and food at this hotel. I will definiately consider it again when I travel to Birningham. August 18, 2014
Rated 2.0 out of 5.0 by Overall experience Hotel was outdated, there was a very musty odor in the hallway. Food was overpriced, portions were small. I would never stay or recommend this Holiday Inn to anyone. August 17, 2014
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