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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
71%
Recommend This Property

Overall Experience

3.8

based on 1348 reviews
71%
Recommend This Property

Ratings Breakdown

1348reviews

  • 5 Stars
    575
  • 4 Stars
    318
  • 3 Stars
    165
  • 2 Stars
    148
  • 1 Stars
    142

Comfortable stay and polite staff

By

January 22, 2020

Good experience overall. The staff was very polite and the room was very comfortable.

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Looks Can Be Deceiving

By

January 21, 2020

club

Hotel exterior is very dated. Lobby and rooms have since been renovated though and are nice. Hotel staff is very friendly. The neighborhood around the property does not appear to be safe. Lots of folks loitering at the gas stations asking for money. I would not plan on walking around after dark. 3 minute drive to airport, or they offer a shuttle service as well.

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Good place to rest

By

January 20, 2020

Wonderful employees, customer oriented. Helpful from front desk to airport curbside.

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Perfect

By

January 19, 2020

Was there for one night to do medical test the next day at UAB everything was just fine very nice

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perfect location for my business Travel

By

January 18, 2020

This facility is an easy drive to UAB. Me and a fellow traveler find the location to and from the airport convenient and like their dinner menu as well.

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Great hotel near the airport

By

January 13, 2020

platinumelite

Comfortable rooms with great staff very helpful and friendly. I will make this my main hotel when flying thru Birminham

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Overnight for flight

By

January 13, 2020

club

Close to airport. Hotel is a bit dated. Good shuttle svc to airport

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Demo and rebuild

By

January 13, 2020

Old, run down. lobby area is nice. My room had to broken single pain windows. Very noisy, listen to trains and cars on the highway all night.

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Don't arrive here after the night shift comes on.

By

January 13, 2020

club

42 minute wait for shuttle, lies from staff blaming me for wait. Heat in first room not operating properly, too hot and still running heat though set to 70. Second room, I took a shower standing in two inches of water. Desk staff oblivious to the fact they should acknowledge a problem and offer an apology. Instead got an attitude and treated me as if I should not be upset.

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good night's rest

By

January 11, 2020

club

we stay here when we have to be in BHM for flights or appts. in the area and to avoid downtown traffic. The food service experience wasn't as good this time (menu change and the food was over-cooked...bar music too loud, couldn't hear the TV) and our cc was charged 3 times because the machine at the front desk was broken...that took a few days to straighten out, but usually it a good place to stay with a friendly staff!

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Great service

By

January 01, 2020

club

Everything was clean and well maintained. I would recommend this destination to friends and family

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GreT loctation.

By

December 31, 2019

platinumelite

My coworker was chewed up by bedbugs. Staff had to know of this infestation and still assigned the room without eradicating the bedbugs.

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