Rated 3.6 out of 5 by 152
Rated 1.0 out of 5.0 by 6gibsters Left at the airport
As a Platinum member, I stay at a lot of Holiday Inn properties around the US. I normally don't write reviews, but I was so frustrated with my stay here that I felt I needed to.
I realize that the courtesy pick up at the airport is what it is- a courtesy and the hotel has the right to tell me it is not available. However, once I had gotten my luggage at the airport I called and the lady at the front desk was not very helpful. Her comment was," did you look outside?" She said she would have him to circle back around to pick me up. No one ever came. I recalled the front desk 40 minutes later and the driver was at the hotel. The lady at the front desk did not tell him I was waiting. The driver apologized and said he was not told to pick me up at 10:00 pm. Once arrived at the hotel to check in, I had the privilege of getting the same lady at check in. Not once did she look at me and address me. The gentleman beside me was greeted very professionally by another agent. This lady said, " I need your card and drivers license." She never once looked at me. She checked me in laid my cards on the counter not handing them to me. Very Rude! I was suppose to stay two nights but I am moving to a competitor tonight.
July 29, 2014
Rated 4.0 out of 5.0 by littlehut Great air conditioning and super friendly staff!
Don't let the aged exterior fool you. It's not home but for the price it rates above most places I have stayed while traveling on business. If you are looking to feel welcome while you rest yourself in a clean and comfortable room this is my choice in Birmingham.
July 28, 2014
Rated 2.0 out of 5.0 by Mick's Reviews Worst Holiday Inn so far
Not a lot of smiles at the hotel except for the maids. Everyone just seemed unhappy and distracted.
ELEVATOR BROKEN TWO DAYS IN A ROW
I was on the top floor (9th) "Ambassador Level". The night I arrived the elevator doors would not open to go down. I told the desk, and they said they had been having that problem.
Next morning, with all my suitcases, etc., getting ready to head to the airport, the elevator again would not work. Finally a maid took the elevator to our floor and got the doors to open after 10 minutes. On the way down the elevator stopped at several floors for which no buttons were pressed and no people waiting to board on those floors.
FOOD/BAR NO SERVICE
Went to supper at 5:30. Bar/restaurant open at 5:00. Sat at bar for over 10 minutes. No bartender, no service, no wait staff anywhere in the bar or restaurant. Could have made myself my own drinks!
Went back upstairs and called room service. Ordered, and they said it would be 15 minutes. 45 minutes later food arrived. Food was of mediocre quality. Room service attendant had no beer opener (I had one).
Just a poor experience. I've grown to expect good service from Holiday Inns. Would not stay in this one again nor recommend it to anyone, especially since this was the only place to eat near the airport without driving. That was why I stayed there in the first place, because I knew Holiday Inns usually have a decent restaurant. Based on my experience, I would guess it is a management issue. NEVER would expect elevator to go unrepaired over two days.
July 27, 2014