Rated 3.7 out of 5 by 339
Rated 3.0 out of 5.0 by Annatron Usually a good hotel but let down on this occasion.
We have stayed at this hotel quite a few times and it is usually a great stay. This time We stayed in the Richard E Byrd suite which was great value for the price. However neither TV worked when we got into the suite. Maintenance did come and fix them but the next morning neither of them was working again.
We ordered room service but they didn't have any of the pasta dish that we wanted left. The burger was great and a good big portion size but the fish was greasy and the mushy peas were stone cold. They did bring replacement, hot mushy peas when I phoned room service to complain. Items were also missing from our breakfast order which were delivered after we phoned room service to complain. They were very apologetic that there were no bananas left.
I used the swimming pool and steam room which was nice and quiet and a decent size but none of the lockers in the ladies changing room locked so there was nowhere secure to leave your room key (which you need to get into the changing rooms). Also you need to take a towel from your room as there are none in the changing rooms. I reported the locker situation to reception who seemed unaware of it.
January 22, 2015
Rated 4.0 out of 5.0 by jeremy69 decent stay
Check in efficient. Room comfortable and clean. Breakfast good. Service at bar slow. Seems to take an age to use the tills. Car park exit barrier needs to be raised when significant numbers leave in a short time.
January 22, 2015
Rated 1.0 out of 5.0 by G67P Over Priced Hotel
Over priced and certainly not worth the money paid.
Certainly won't recommend or be staying at Holiday Inn in the future.
January 21, 2015
Rated 5.0 out of 5.0 by Causie Tues the 13th and no drama
Another great stay at the Holiday Inn Birmingham Airport, great fun, great staff always there for you.
Look forward to visiting again
January 17, 2015
Rated 5.0 out of 5.0 by ingosixx Best Holiday Inn ever !
This Holiday Inn must be the best I have stayed in and this was due to its attentive & helpful staff. In particular the beautiful lady on reception (Foiza ?) who seemed to move mountains to help us check in early after a mix up in flight times.
Please give this lady a promotion as this is the benchmark for customer service.
Well done and keep it up !
January 16, 2015
Rated 5.0 out of 5.0 by LukeB Great staff and relaxing hotel
Having been on long-term business in the area, I have stayed rather a lot in this hotel! It has been perfect for my needs; quite
January 15, 2015
Rated 2.0 out of 5.0 by Nickname5555 ....
If the heating in my room had been working or it had been fixed then my overall review would have been a lot more positive. I could not fault the staff or the cleanliness of the hotel but in the middle of winter to not have any heating in my room was ridiculous. I asked to be moved rooms and was told I couldn't because there were no other rooms and it was not possible to fix my heating so I was given a tiny heater that did not really do a lot.
January 14, 2015
Rated 5.0 out of 5.0 by Granny49 very enjoyable stay
reception staff very helpful and friendly,room was very comfortable,clean and well equipped and despite being at the front of hotel very quiet. excellent night's sleep owing to very comfortable bed and pillows. good place to relax and unwind after cramped flight and felt refreshed to go on to our next destination in the morning.
January 14, 2015