Rated 3.5 out of 5 by 159
Rated 4.0 out of 5.0 by britboss comfortable room . good nights sleep
very comfortable room.
high cost of overnight parking compared to other hotels in the area
December 4, 2013
Rated 4.0 out of 5.0 by Bazza01 Another good night's experience
Arrived at the hotel after a long drive from Sunderland. Received a prompt and cheerful check-in and recognised as a Plat card member.
Plenty of carparking with ease of entrance etc. Staff always helpful. Great bedroom with all amenities.
Good food choice and service at breakfast
I have always had a good experience when I stay at this hotel, and I recommend it highly
December 3, 2013
Rated 5.0 out of 5.0 by GJB880 Great Stay
Not a hotel to win any awards for appearance however staff and rooms more than made up for initial thoughts.
Checked in late but given a great family room.
The room was compact but nicely decorated and the bathroom was modern and rather swish.
Breakfast ok but a bit disappointing.
December 3, 2013
Rated 2.0 out of 5.0 by Sagittar Negligent Reception
Handy for an early flight from Birmingham airport, our stay on this occasion was rather spoiled by the attitude of the staff member on duty when we checked in - very different from the check-out (a staff member we had met before, who was excellent). Had the check-in been busy when we arrived, we might have accepted the off-hand manner of the reception as unfortunate but understandable. But, the desk was reasonably quiet & there was a contrast in the style of reception from the two members of staff on duty.
The staff member on duty when we checked-out was excellent in spite of the early hour & the shuttle bus drivers were as always in our experience, excellent.
December 1, 2013
Rated 5.0 out of 5.0 by roger513 Enjoyed Staying
Arrived early so couldn't check in properly but staff very helpful. Took my luggage and phoned for a taxi with a very happy attitude.
The room was extremely clean and everything was in order. Very comfortable bed which means I woke up refreshed and ready for the next day. Definitely on my list next time I have to stay in that area
November 28, 2013
Rated 1.0 out of 5.0 Unimpressed
Stayed here on 3 previous occasions and recommended to friends this time. This proved to be embarrassing. Room was ok but not overly clean. Bar was extortionately over priced. Tried to charge me £12 for 4 tins of Coke. Jacuzzi didnt work. Pool side shower didnt work. Complained but nothing done
Then when checking out had the cheek to charge me £8 + for parking. . We will NOT be returning next year nor will our friends. .
November 27, 2013
Rated 5.0 out of 5.0 by CD12345 Great room and value
Great, modern updated room (5th floor). There's Ethernet broadband but surprisingly no wifi. Great value and close proximity to Birmingham airport. Free shuttle included.
November 24, 2013
Rated 4.0 out of 5.0 by pumpernickel Comfortable & friendly
Enjoyable stay. A little confusion at check in was dealt with brilliantly, by the patient Victoria. Thanks
November 23, 2013