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Rated 3.6 out of 5 by 244 reviewers.
Rated 3.0 out of 5.0 by Poor food service - room was ok We purchased an overnight stay inc. breakfast prior to a 10hr flight for holiday. On arrival were advised breakfast was served later on a weekend (after 7am which was our check in time) :-( (no cooked breakfast for us which we'd paid for). Would like this airport hotel to consider serving standard breakfast hours all week. Completed the Continental breakfast selection (for 3 people) only to have 1 turn up with none of the items we had chosen! All in all not a great experience. Rooms were very hot and temperature controls would not go lower than 18 degrees. There was also a lot of noise from the corridor and in the room above us. Dinner service in the restaurant was very poor too with bad communication between staff - not a great stay and next time I think we'll just drive in the morning and save a couple of hundred pounds! September 3, 2014
Rated 3.0 out of 5.0 by Great for the Airport Good for the Airport and a reasonable price. Only bad point is that i did not enjoy the evening bar food. However after expressing that i was not happy with the food the staff made a great effort to resolve and gave me a free beer. Very polite! August 30, 2014
Rated 1.0 out of 5.0 Totally let down at the start of my holiday I booked to rooms and requested adjoining on the booking. knowing this is so strikes difficult I emailed to ensure it was sorted AND phoned reception who confirmed they had sorted. I arrived on the evening at 6pm ish with a tired baby and infant to be told they didn't have adjoining. Also the cot didn't arrive for 45 mins so baby was not able to sleep as planned. We had to be up at 430am for flight and wife and I had to split rooms to look after me. August 29, 2014
Rated 1.0 out of 5.0 by Worst bed i have ever slept on...mattress .too soft Mattress too soft I have stayed in many holiday inn / express by holiday inn and i cannot not remember anyone having such a soft and very uncomfortable bed. It's a good thing we are not on a long haul flight I definitely will not be staying at this particular one again. August 28, 2014
Rated 2.0 out of 5.0 by Not representative of HI Group Being renovated but woefully overdue. Meant to be 3 star but not at the moment. August 28, 2014
Rated 2.0 out of 5.0 by Reward points not provided and incorrect billing Over my stay of 2 weeks done, the reward points are not provided. Also the billing had an issue but it was good i checked and further the hotel corrected the same. August 27, 2014
Rated 3.0 out of 5.0 by Airport transfer service When we stayed here 2 years ago the transfer was excellent & the hotel organised a private taxi service to take us direct to the airport.. This time , however , it was totally different & it was only a shuttle bus to take us to the railway station & then a monorail to the airport. With 7 suitcases & 2 children, this was not acceptable & instead we ourselves arranged 2 private taxis at our own cost. Although I am a gold member of Holiday Inns, I will not be staying at this particular hotel EVER again, Irving Struel August 26, 2014
Rated 2.0 out of 5.0 by very poor food and service Having stopped at this hotel a week earlier, I had hoped the experience had improved. rooms and front office all good but restaurant asked me to come back in 20 mins or go to the bar and order. There were plenty of empty seats but something was wrong in the kitchen. My bar meal was steak and ale pie - which turned out to be a very liquid stew with a couple of onions and very little meat, pie topping was a flaky pastry top that was served separate Not recommended August 26, 2014
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