Rated 3.2 out of 5 by 222
Rated 5.0 out of 5.0 by emeraldrosie Good visit
Very good visit and staff particularly charming and helpful
September 15, 2014
Rated 5.0 out of 5.0 by Oxysmart Such a contrast
After a dreadful stay nearby all my expectations were exceeded at this hotel. Shows it can be done with a polite positive service, well trained personable staff and attention to detail. Five Stars from me.
September 15, 2014
Rated 4.0 out of 5.0 by slovensko comfy
Aside from the outward "communist" construction style, personnel were courteous
September 14, 2014
Rated 1.0 out of 5.0 by Xtxtxtxt Stained mouldy bathroom and noisy neighbours
Last minute business travel, so I booked in a hurry - I'm a seasoned traveller and you know what you're getting with a Holiday Inn right?
The hotel is currently undergoing what would seem to be a long overdue refurbishment. Unhappily I got a shabby room that had yet to receive any attention. The bathroom was in a very poor state, the ceiling enjoyed patches of mould, as did areas of the bath. Which also had patches where the enamel had completely worn through and a delightful stained streak from the tiling. Frankly you'd have felt dirtier after attempting a shower (and a bath was a definite no).
For the first time in my life, I found myself contacting reception to ask to change rooms. The staff were brilliant, but all they had was a twin, but single bed with decent bathroom was a definite improvement. The refurbished room was far better (though hilariously they've chosen to reinstate the rust stained tissue holder in the brand new bathroom suite.
It's not really the hotel's fault that despite being a pretty deep sleeper, I was then woken repeatedly between 2am and 4am by noisy neighbours. No idea what on earth they were attempting to do, but it involved their plug socket and a lot of noise echoing through the wall.
I'll be spending two or three nights in Brighton for the next six months. Despite being a regular Holiday Inn customer, I'm afraid I won't be using this hotel again in a hurry.
The staff were great though, the room service was decent and they did knock a bit off the bill my company will pay, but all in all one of the more miserable hotel stays I've ever had - think that Gold membership status is likely to be lapsing ;-)
September 14, 2014
Rated 4.0 out of 5.0 by Kenny9 Great location
The staff were extremely helpful at this hotel. This is a great location on the seafront, but the walls were surprisingly thin. I could make out a loud discussion in the next room. It will be even better once the refurbihsment is complete.
September 14, 2014
Rated 4.0 out of 5.0 by Mr Dobson Very comfortable bed. Great night's sleep
The bed was very comfortable and BIG! The A/C worked so we had a lovely cold room to sleep in. We were high enough up so as not to be disturbed by any outside noise. The balcony was a bonus.
The hotel is looking a bit dated but as I was aware there is a refurbishment programme under way that will hopefully bring it into the 21st century.
All in all a nice break in a superb location.
September 12, 2014
Rated 2.0 out of 5.0 by Hazz10 In desperate need of an update
I know there is a refurbishment plan in place but this was not mentioned anywhere at the time of booking.
Booked a sea-view room but was put in a side view room, hotel is generally very run down. Room was clean but in major need of an update. Was kept up most of the night by noise in adjoining room as walls seem to be made of paper.
Was far too tired and busy to complain after a late arrival. If this wasn't a business trip (i.e. my own money!) I would have complained straight away.
I will be staying elsewhere in Brighton for the foreseeable future.
September 8, 2014
Rated 3.0 out of 5.0 by Ujagar Trip to Brighton
This is conveniently located hotel with a car park underneath which is most useful when you are with children despite having to pay extra.
The lobby is nice and the staff friendly and welcoming.
So for those reasons alone I would stay there again.
However, it's tired and in real need of modernisation. The bedroom feels ancient with the bathroom in desperate need for a facelift. The shower didn't work very well either. The carpet is stained and dirty and unfortunately the A/C drips all night causing a nuisance as it makes a dripping noise which keeps you awake! Furthermore leaves a wet puddle for you to clean in the morning.
The biggest advantage is it's location which you really can't beat so for that reason if no other choice I would stay again.
September 4, 2014
Rated 5.0 out of 5.0 by Moomoospuddy Nice hotel
Lovely hotel, staff were polite and friendly. Room was clean and beds comfy. Wifi didnt work..well worked but so slow it was like it wasn't working!! Breakfast was very very nice.
September 4, 2014
Rated 4.0 out of 5.0 by holly 66 location, Great for Families
located opposite splash pool and play area on the beach, will please children and adults alike. Hotel offers a great dining experience for breakfast. Staff friendly , rooms clean and fair size, though new coat of paint would not go a miss. Not aware of much noise, considering right on the seafront .
September 3, 2014
Rated 4.0 out of 5.0 by Enz7 comfortable and a good nights sleep
the room was a nice size with a very comfortable bed and pillows and a great view of the sea it had a nice tv and a good shower and also an iron and ironing board that was a nice touch it was nicely furnished.
September 2, 2014
Rated 5.0 out of 5.0 by diamondgill Great room with sea view
Excellent position. Very comfortable room, very welcoming front desk staff.
Did not use bar as it is not conducive to relaxing after a full day's exploring in Brighton!!
September 1, 2014
Rated 4.0 out of 5.0 by clarerl2s excellent staff and service
we had a lovely visit to brighton. the food and staff were excellent, would go and stay again at this hotel.
August 27, 2014
Rated 5.0 out of 5.0 by bebs70 Nice room and helpful staff
I didn't know what to expect from a Holiday Inn as I have never stayed in one before. I must stress that I was not disappointed. On arrival the reception staff were very efficient and welcoming. Our room was spacious and with a sea view and balcony, what more could you ask. The cleanliness of the Hotel was exceptional In fact no complaints we enjoyed it very much and would definitely use this hotel again Thank-you Holiday Inn...
August 26, 2014
Rated 1.0 out of 5.0 by Stu73 Time for a refurb, better options available...
I've stayed in a number of IHG brands, The Holiday Inn has always been good. This hotel is not a 4* Holiday Inn in any way except by name. While a woman was complaining in reception for the 2nd time in 2 days I felt reception were polite but robotic with my booking and didn't acknowledge my membership.
The room had a broken window lock, cracked sink, broken toilet roll holder, broken wardrobe door and no minibar. Bu the bed was comfortable as always with Holiday Inn. Not the best start to my birthday weekend.
Thank goodness I wasn't paying but I felt I wasted my points, i couldn't believe the rack rate a couple at the hotel told me they paid - they had their room changed.
Invest in staff training and don't just improve the meeting rooms, refurb the bedrooms! There are better options to book in Brighton.
August 23, 2014
Rated 2.0 out of 5.0 Great location, but in need of a makeover
Location is excellent and its the usual Holiday Inn standard which is ok except its in need of a make over. I found the bed so hard that I didn't sleep at all. If it hadn't been for that then a 3 out of 5 would have been the score.
August 22, 2014
Rated 3.0 out of 5.0 by MattBBBBBBBBBBBBBB Stay
the stay was fine apart from the instances mentioned earlier
August 22, 2014
Rated 4.0 out of 5.0 by peterpf Brighton Seafront
Hotel overall very good, room could do with a Refurb, especially the wardrobe which only had one sliding door instead of two!
Damp and mildew patches on the ceiling in the bathroom.
Staff did not make us aware of access codes for Wi-Fi, or that it was free to members
Overall enjoyable stay
August 21, 2014
Rated 1.0 out of 5.0 by JMAUS Needs a refurb
Why do they create an expectation that you can choose between firm or soft pillows and even have the hoops and tags to identify which is which when all the pillows are the same and thin? It is absurd. I generally love staying at Holiday Inns but this one is a shocker.
August 18, 2014
Rated 4.0 out of 5.0 by cazziema lovely sea view,friendly helpful staff
stayed at this hotel for one night for my daughters 16th birthday. upon arrival the staff were very friendly and helpful, hotel room was very clean and quite spacious with lovely sea view. there was lots of information in the room about where to visit and about brighton. bed and pillows were very comfy so had quite a good nights sleep with a lovely breakfast the following morning.
the only problem we encountered was the bathroom which is in desperate need of some modernisation or total replacement of the bath,shower and shower curtain,
there was worn out enamel on the floor of the bath, a horrible shower curtain which I wouldn't like to touch my skin. after a very hot day by the beach we were in desperate need of a shower, but had to go without. such a shame as this is a good hotel with excellent staff but we felt a little let down
August 7, 2014
Rated 4.0 out of 5.0 by Shilu581 Excellent Staff and Customer Care
Nice hotel, clean room and excellent friendly staff.
August 7, 2014
Rated 1.0 out of 5.0 by Clarei41 Disappointed
Car Park Poor, Dark and over priced
Hotel Rooms in need of refurbishment
Training needed to Reception Staff
Communication Needs Improving
August 4, 2014
Rated 4.0 out of 5.0 by Chrog Good overall but attention to detail required
As a blue badge holder we were happy to find parking facilities at the front of the hotel. However the small problems caused by not attending to detail spoilt things a little.
August 3, 2014
Rated 2.0 out of 5.0 by Bobby4598 The staff try hard...but
Sorry...time for a makeover of just about everything....Staff tried to compensate when we were there and it is really not their fault. The hotel just needs a complete update literally from the car park to the top.
There is a good reason it has a 3.2 avg rating.
August 2, 2014
Rated 5.0 out of 5.0 by Michelle20 Comfortable quiet room
Very attentive and friendly staff, especially on reception who made me feel very welcome, nothing too much trouble for them. Comfortable room and a great night's sleep. Highly recommend.
July 31, 2014
Rated 5.0 out of 5.0 by Philip10001 Great Service, Great location
From the time we arrived the front desk were attentive and greeted us with a smile. The front desk manager worked wonders on getting a few bits like pillows etc for my pregnant wife.
The Hotel looks onto the seafront and is in easy walk of the high street and local amenities.
One of the best Holiday Inns I have stayed at. Well done team.
July 30, 2014
Rated 2.0 out of 5.0 by Mr SKB Our Stay
The bathroom was unlean dangerous with no cold water to bath or shower, after trying for an hour with the desk staff/IT people we had no wifi scruffy balcony the room felt outdated etc etc
July 28, 2014
Rated 5.0 out of 5.0 by limehouse54 comfortable room in a modern hotel
polite and efficient Reception staff made check-in very smooth.
Room clean and well furnished with comfortable bed. Air conditioning was very welcome in a heat wave.
July 28, 2014
Rated 1.0 out of 5.0 by Blod21 A catch up with friends
Hotel is over priced and needs a makeover. Rooms and bathrooms small.
July 16, 2014
Rated 3.0 out of 5.0 by Hells77 Fair
Not the most comfortable of hotels but reasonable for the price.
Are able to hear everything in the neighboring rooms
July 14, 2014