Rated 3.1 out of 5 by 111
Rated 2.0 out of 5.0 by Hamo Clean hotel but not good service
Pompous man on reception no wifi after being offered it complementary no safe in room therefore lacking in security no fridge in room and absolutely no offer of help outside hotel when questioned about outside amenities poor poor wouldn't recommend
November 12, 2013
Rated 4.0 out of 5.0 by BookGirl21 Nice room, good stay
This hotel looks a little off-putting from the outside but is very nice inside. The rooms are better than a lot of the older (and more expensive) hotels on the seafront. Very quiet night too, slept well.
November 6, 2013
Rated 1.0 out of 5.0 by Jonah57 Check out was the best part!
A very tired and dated Hotel. Certainly does not live up to the usual standard we have come to expect from Holiday Inn - (we stayed the previous night at the H. I. Express at Epsom which was half the cost - as was the H. I. Express at Park Royal where we stayed the following night.) The room at Brighton was cold and the wind was howling through the windows for most of the night. The lighting was poor as one of the ceiling spots was out and the tall side light did not work. The TV aerial cable was wedged into the socket with paper and there was no door security chain - only the slider! £18 a night for the car park is a bit steep too. We were due to stay 2 nights but due to St. Jude we were unable to travel by train into London until the following day and that meant we had to reduce our stay. The Receptionist I spoke to prior to arrival was not particularly helpful and advised that no refund could be made for the "lost" night as the hotel was "fully booked" - (there was no evidence of this however having seen and spoken with some fellow guests!) All in all, a rather expensive night's accommodation.
November 3, 2013
Rated 2.0 out of 5.0 by Martin1001 Dreadful place
Certainly not what I was expecting from a Holiday Inn.
The hotel is very drab, doesn't look like it has been decorated since the 80's. The front windows and revolving door into the hotel look like they haven't been cleaned in months. When asked if I wanted Breakfast it was £9 if I ordered at check-in but nearly £13 if I decided I wanted it in the morning - blatant ripoff at £9 never mind £13. But the lower seems typical of most hotels these days.
Rooms smell damp which was echoed by the 2 colleagues I was staying with. Lighting in the bedrooms were poor with missing bulbs. Bathroom was clean but VERY tired.
A howling gale was blowing through the bedroom windows which wasn't aided by broken latches - thank god for the secondary glazing.
The bar was deserted, cold and unwelcoming. having been asked what I would like at the bar, I was barked at with "No Stella!" I don't drink the stuff anyway but a simple "we are out of Stella sir" would have sufficed.
A colleague commented that "He has stopped in some dumps, and this is up there with the worst of them"
Needless to say we went elsewhere for Dinner.
To end on a good note, the receptionists were fairly polite.
November 1, 2013
Rated 4.0 out of 5.0 by Blue36 Wonderful views
Comfortable, friendly, clean, good beds, wonderful breakfast.
We stayed with family and friends, big enough public areas to chat.
Very easy to walk to shops and sights.
Car parking expensive but safe.
October 30, 2013
Rated 1.0 out of 5.0 by Aimee93 Very unhappy with this stay
When we first go the hotel the lady at reception was unhelpful and we ended up lost finding the room, the door was then really stiff and heavy, I couldn't get it open without help. There were hardly any guests in the hotel so I was confused as to why we were given a room which faced a brick wall instead of the sea? the sea-view rooms were empty.
When we were getting ready for bed we noticed that instead of a double bed (which we had asked for) we had 2 single beds pushed together. This meant that me and my partner were unable to sleep together as one of us would have had to be lying on the awkward hard uncomfortable line in the middle. Not that it mattered where we slept on the bed as it was hard and uncomfortable anyway.
The heating didn't work and I now have a nasty cold and there was only one light switch which not only turned the lights off but all the electric too, so I had to either have the lights on while trying to sleep or have a flat phone the next day.
The shower had absolutely no pressure either, couldn't have a nice shower,
If you're going to Brighton I highly recommend staying in the Travel lodge down the road!
October 26, 2013
Rated 5.0 out of 5.0 by SomersetGuy Excellent
Friendly Staff, very efficent and an enjoyable stay
October 25, 2013
Rated 1.0 out of 5.0 by touchmidas Tired public areas - rude staff - poorly organised and managed
As a platinum member I regularly stay in London. This Brighton HI looks like it needs a major facelift in the public areas, bar, corridors etc. The rooms were ok (average).
The checkin staff however were off hand and quite dismissive. When I arrived there was only 1 person on duty with a queue of 12 people. I called the hotel from my mobile and could actually see people in the back area, and the manager who answered saying there was no one else to come and assist. Dim as well as disorganised!
When I did get seen I was bluntly told that I couldn't check in til three. No attempt to check the rooms, no offer to take my case, no offer to pre register me (as I would be back late)... and NO SMILE!
October 22, 2013
Rated 5.0 out of 5.0 by Jemma30 Very comfortable bed - pleasant staff
The room had everything required - kettle, tea/coffee, small mini bar fridge, iron, trouser press, hair dryer etc. The Reception staff and waitress staff were friendly, pleasant and helpful. Lovely breakfast with plenty of variety. Would stay again !
October 16, 2013
Rated 1.0 out of 5.0 by Chrissie82 Not as good as expected
I have stayed many times at different Holiday Inns before and unfortunately the Brighton one did not live up to expectations. Parking was extremely difficult as you need to check in before you can obtain a token to use the car park, the drop-off point was always congested.
Staff attitudes were bordering on rude and staff gave the impression they did not care about the guests. When I asked about breakfast at the restaurant the staff just pointed to the room next door to the lobby and gave no further information.
I had requested a room with a sofa bed and did not receive one and no explanation for why my request was not met. The room appeared outdated and unclean with stains on the carpet, chips and cracks in the furniture and an old television. There were problems with the toilet flushing. Even though I was on the fourth floor you could still hear loud music coming from the venue downstairs until well past midnight, disrupting sleep. The pillows were extremely uncomfortable and the pillow cases felt rough.
The Holiday Inns I have stayed in before have been comfortable, clean and quiet. This hotel did not live up to the Holiday Inn standard and was not good value for money. Overall I was very disappointed.
October 4, 2013
Rated 4.0 out of 5.0 by Finelady Lovely position
We enjoyed the wonderful view and balcony in our executive room. All very spacious and clean. The breakfast was lovely with plenty of choice and all beautifully cooked - a real treat.
The only downside, which rather spoiled our stay was the very poor attitude of the reception staff. We were aware that we had arrived early and asked to leave our luggage while our room was prepared. A donation for the hotel's chosen charity was requested for this, but being watched as we put money in the collection box made this feel more of a charge than a donation. Returning at the 3pm check in time we were told that our room was still not ready. No complimentary tea was offered as we waited for a further hour in the bar, and no real explanation was given when our room was finally available. We were not the only guests waiting. On check out we were reluctantly reimbursed for the cost of our refreshments during this wait, but the staff didn't really seem to appreciate the inconvenience we had been caused. Some customer care training is called for as this marred our otherwise good stay.
October 3, 2013
Rated 2.0 out of 5.0 by joe2013oct Weekend stay
Rooms tired and desperately in need of decoration. Underground car park difficult to park in due to numerous pillars and expensive. Position very good on Brighton seafront and just around the corner from numerous restaurants.
October 2, 2013
Rated 1.0 out of 5.0 by travelguy77 Disappointing IHG Member
This place is a dreadful example of a Holiday Inn. I stayed here about 5 years ago, and the decor has done nothing but deteriorated since then. The television in an upgraded, executive room was at least 8 years old, I'm guessing even older. The rooms are clean but extremely dated and worn out. The carpet and paint is dreary, the trim and windows showing horrible age. The internet moved at a glacial speed, which made working in the room impossible. The only reason I stay here is for the points and the location on the shore. But it needs a major facelift.
September 23, 2013
Rated 3.0 out of 5.0 by Aaaaaaaaaaargh Not exactly an executive experience
We booked a sea view room with balcony at the Brighton sea view hotel.the room was sold as an executive double room in a 4 star rated hotel.the problem was we did not get an executive experience,we were given room 408,the balcony door did not lock or seal so during the night we were kept awake with outside noise.the tv was an old analogue tv with a very grainy picture.the room was dated and tired.then in the morning we had breakfast and everything was served as a buffet,the food was Luke warm.not to mention the mould around the bath...nice!
Not a very nice experience,let alone an executive one.
As turned me off of holiday inn hotels.
September 13, 2013
Rated 2.0 out of 5.0 by Lollardo Bed slopes towards the middle!
Poor value for money in this slightly down-at-heel seafront hotel. Worst thing was the double bed. I started off on one side and ended up in the middle. The mattress had seen better days.
All in all, a disappointing stay In this 4 star hotel badly in need of refurbishment.
September 7, 2013
Rated 2.0 out of 5.0 by MichB Difficult to sleep! Noisy room nr lift.
The bed was comfortable but the room was noisy. We were in room 506 & i think it was being located nr to a lift that made it SO noisy! The motor of the lift 'up & down', very frustrating.
Only stayed for 3 nights. Didn't realise till the first night, otherwise would of asked to move rooms.
A lot of money to pay for 'an average' hotel.
September 5, 2013
Rated 4.0 out of 5.0 by minnielil Comfortable bed
Room was light and airy and bed was comfortable.
Location very conveniently situated for all local amenities.
Downside was the parking charge and the very narrow parking bays.
Receptionist made a mistake when booking my car in and I was overcharged. Very quickly put right before we left but an unnecessary inconvenience.
September 1, 2013
Rated 5.0 out of 5.0 by Erin8 Most pleasant stay
Hotel accommodation is first class, staff polite and very helpful. Food and service in restaurant excellent. Hotel large enough not to be crowded. Can thoroughly recommend to anyone wishing to stay in Brighton.
September 1, 2013
Rated 5.0 out of 5.0 by Donna1962 Fantastic staff, welcoming and friendly
Had a great stay, reception staff very friendly and helpful. Our room had very comfortable furnishings and was huge with a great view. Breakfast was the only meals we had, there was a great choice freshly replenished by attentive staff. 10 out of 10 to all the staff, they made our stay!
August 31, 2013
Rated 5.0 out of 5.0 by Chez58 Perfect sea view
Our stay was brilliant from the word go. We checked in early and got the holiday started.
Friendly helpful staff.
Very good breakfast in a lovely setting.
Room large and comfortable, very clean.
The sea view and balcony was better than my expectations, brilliant!
Thank you for a really lovely stay, I would recommend the hotel to anyone.
August 30, 2013
Rated 3.0 out of 5.0 by chazzeee good location
This hotel is in an ideal location for the beach, town and pier. It is a popular choice, hence the tired and somewhat well used rooms that do not match the room price. Executive rooms are better. For a 3 star hotel it is adequate for a short stay. Overall not impressed, although we were impressed with the manager's response and attitude to our complaint over the room standard.
August 28, 2013
Rated 1.0 out of 5.0 Modern day Fawlty Towers
Dirty, old and dated room. Marks on the carpet, musty smelling and ripped mattress, Car park costs £18 for the night (in the hotel's own car park), breakfast wasn't included and would cost £15 per head and staff are unwelcoming, disinterested and think nothing of keeping you waiting when checking out.
Will never go back.
August 28, 2013
Rated 3.0 out of 5.0 by PlatinumPJ Great location, big room but wifi, TV & bed poor
Family getaway whilst I worked. Utilised my Priority Club points. Location and room size and view was great but as I was supposed to be working, our seafront apartment never had wifi connection (except If you stood in the doorway!!). TV was a disgrace. My kids soda bed was a shambles with springs missing and tilting backwards.
We asked for all 3 to be repaired over our 3 night stay and NOTHING happened!! What a waste of points.
Shame, as location was great!
August 26, 2013
Rated 1.0 out of 5.0 by Stevedy Without doubt the worse holiday inn iv stayed in.
As a regular guest to holiday inns this was without doubt the worse holiday inn I have stayed in. As a priority club member this was not recognised in any way at check in. My original allocation room was shocking, finger prints on wardrobes and a tv with poor reception! That was just plonked on a cabinet!
I went to reception something iv never ever had to do. Was given a upgrade, which was great but the room is no diffirent to a standered expect u get a dressing gown. The rooms are in need of upgrade badly. Oh and I spent two nights listen to a lift going up and down so hardly any sleep.
So unhappy and wasted over 200 on nothing.
August 26, 2013
Rated 5.0 out of 5.0 by diamondgill Excellent accommodation and ideal location.
Am a great fan of Holiday Inn as a hotel group and the Holiday Inn in Brighton was no exception. Our room was spotless and we were luckly to have a side sea view room. The room was spacious and comfortable. The staff were welcoming, helpful and attentive. The hotel kis in an excellent location as once the car was parked up we did not have to use it until our departure. We could walk everywhere.
August 26, 2013
Rated 3.0 out of 5.0 by SparkyAshton Weekend break
Great location in a clean and comfortable hotel. The room was a bit dated. Old television with poor reception. No glasses or ice bucket in the room unlike other Holiday inns I have stayed in.
August 21, 2013
Rated 1.0 out of 5.0 by Jin83 Not worth the money
This was a terrible hotel and wasn't worth the money. The hotel is out of date and really run down and room requires refurblishment. The bed was never a double and was on wheels which is a joke. The bathroom was dirty and tiny. The only nice thing was the staff as they were friendly.
August 20, 2013
Rated 2.0 out of 5.0 by MartinNC Tired and dated
This must be an old hotel, it is certainly tired and dated and very much in need of repair. The underground car-park is a dank, dripping, pigeon-infested space with pigeon faeces and feathers on the floor along with piles of rust from decaying vents on the ceiling. I wish I’d thought of taking a car cover to protect automotive paintwork. The process of parking involves many tight turns past potentially paint-scraping concrete pillars. . The charge for the use of this space is £18 per night but management are obviously aware of the poor state of the facility as one is obliged to sign a paper, absolving the hotel of responsibility in the case of damage, before setting tyre to concrete.
There was air-conditioning in the room which worked quietly and a very good shower but the rust theme continued into the room where blistered paint revealed what appeared to be the decaying fabric of the building. The room had poor mobile ‘phone signal strength for the two networks available to us. There was no Wi-Fi in the room, neither was there cable access to the internet. A large, possibly antique, CRT television dominated one corner but it had few channels and no pay or film channels.
Tea and coffee-making facilities were provided in the room but no biscuits. In the restaurant large brown stains were to be seen on the ceiling and the carpet was sticky. Breakfast cost £15 each and the ingredients for the full English were inadequate with supply not meeting demand on a Saturday morning. The fruit-juice urn was empty and remained so for the duration of our meal. Two cafés on Kings Road, very near the hotel, provide an alternative source of an English breakfast at lower cost. I can attest that one of these provides an excellent freshly-cooked example of the art. I didn’t have chance to try the other but would have done so, in preference to the hotel’s offering, had I stayed another day.
On Saturday night a sound like pile-driving reverberated around the hotel, possibly this was music with the bass turned far to the right. Sleep was impossible for half the night and I’m surprised that the seemingly fragile structure of this rusting old building was able to withstand the vibration without collapse. Had we been told that an intrusive event was taking place we would have booked elsewhere.
There was no recognition that I am an IHG Reward Club member and at no time did any staff member ask if our experience was acceptable. It was not. If I’m to stay in Brighton again it will not be in this hotel.
August 18, 2013
Rated 3.0 out of 5.0 by griffia4 A bit dated
A fairly pleasant stay here, although the hotel is a bit dated and looking a bit tired. Reception staff were very good on arrival and checkout.
Breakfast was fine but service a little bit slow. Had to wait a while for plates, and hot breakfast to be replenished. The breakfast tea frankly was poor quality and needs to be looked at.
Provision of car parking is good but cost of £18.00 per day is expensive.
It is good also that hotels are now starting to provide free wifi and the Holiday Inn Brighton is no exception.
Location of the hotel was good for all Brighton amenities and close to the Lanes where there is plenty of shopping and restaurants available.
August 15, 2013
Rated 5.0 out of 5.0 by chappas loved my stay
Over all this experience was amazing would fully recommend anyone to stay here. Staff were very helpful and polite room was comfortable the hotel was warm and inviting really enjoyed my stay and will be returning :)
August 11, 2013