Rated 4.3 out of 5 by 334
Rated 4.0 out of 5.0 Some different experience
We stayed in the Hotel for two days. Our experience with staff and service were different. The Staffs were really friendly und helpful. But when we checked out we remember that the restaurant staffs booked a tip of 30 pounds without our agreement.
The reception staff corrected the bill but did not find any word of excuse.
So we hadn't the best feeling when we left the hotel.
August 14, 2014
Rated 4.0 out of 5.0 by kevJeff Balloons to Buffoons
We stayed for two nights and booked Holiday Inn as we use them wherever possible, the hotel was in a great location for what we wanted and was easy to find, we were there to explore Bristol and to see the Balloon Festival. The staff were welcoming and we have absolutely no complaints about the rooms, check in, cleanliness, location etc. It was not until we went down for breakfast that we came across some serious problems. The hotel was busy, it seems everyone was aware of this apart from the kitchen/restaurant staff, we were shown to our table and promised someone would deal with us in a moment, it didn’t happen, eventually we attracted someone’s attention and tea/coffee arrived, we then approached the self-service breakfast bar, no milk, orange juice, hash browns, beans, bacon sausage - staff were frantically running around trying to stock up, when we did get breakfast it was fine but service was poor. On the Sunday we went down again, it was no better and to be quite honest my wife and I spent time watching some of the total confusion which ensued, the total lack of organisation and delegation was something else, for example watching 2 to 3 people clear and then re set a table for 4 took about 10 minutes, the head waiter/restaurant manager then sat 2 people at an adjoining table which was not set and then removed items for the table which had just been set to ensure the 2 people who had just sat had crockery which then meant the table of 4 was now missing items, it was like some sort of comedy sketch from years gone by. Staff working at a central point spent time putting cutlery and serviettes into a mug which they then took to the table, took them out again to set the table, surely if you knew the hotel was busy some of these could have been prepared in advance? People were sat at tables which were not fully laid they then had to take items of cutlery from other tables. Staff did not seem to focus on seeing a task through from start to finish, the only thing I would say which needs some serious work on and training is the organisation of service within the restaurant at breakfast. The concept, theory and practice of customer service went out of the window once you entered the restaurant for breakfast and finally having one toaster needs to be seriously looked at.
August 14, 2014
Rated 3.0 out of 5.0 by Alpassing Surely a one off dose of bad luck?
We have been to this hotel twice before and it has been fine. This time while the rooms we had were fine and everything around the hotel was well looked after the restaurant was very poor. We were first in the bar area and ordered food at about 615 including some bar snacks which we assumed would arrive quickly. Without going into minute detail most of the food including the bar snacks took the best part of an hour to arrive and when they did there were very significant issues with the main courses. After it was apparent everything had gone pear shaped a manager quickly appeared apologised and gave us the meal for free. Credit to him for acting quickly. Breakfast service was we felt poor and a bit surly and the buffet was rather sparse. Perhaps we were affected by the previous night's experience. Overall not a great experience but somewhat bizarrely on the basis it can't possibly be this bad again we will probably return !
August 14, 2014
Rated 4.0 out of 5.0 by MacTheNav Overnight Business Stay
This was an excellent hotel for an overnight business stay. The staff were attentive and knowledgeable and really made the effort to make the visit pleasurable. I have no hesitation in recommending this hotel for business use in the North Bristol area.
August 13, 2014
Rated 5.0 out of 5.0 by TonyM100 Great Experience
Great experience, well looked after, very comfortable rooms
August 12, 2014
Rated 5.0 out of 5.0 by dronx2003 Good hotel not too far from bristol city centre
A good hotel, friendly and helpful staff.
A very strange layout which can be confusing at first but this does not detract from the quality of facilities and services on offer
August 11, 2014
Rated 4.0 out of 5.0 by emziefairy great for children therefore relaxing for adults
We were greeted wonderfully by staff at Bristol Filton and that set the scene for most of our stay - the food was lovely, staff attentive so all in all it was a great experience for our overnight stay. The lovely pool was open late so we got to enjoy that before bedtime and in the morning after breakfast and the kids loved it!
Having a lovely contained play area for kids was great too as we could enjoy our meals and a drink after they had finished while they had fun. The little pirate play packs for the children were also a lovely touch!
The room itself was a little bit tired and cramped for a family but they had accommodated us in a double room and sofa bed so we were grateful as the hotel was full, but it was very clean and comfortable so that didn't matter one bit - the free items such as shampoo, bubble bath and mars bar were very welcome items.
We left some items behind in the fridge and they were returned to us the next day by post with no trouble or issue - we had a lovely time, thanks Bristol Filton Staff, especially Sebastian!!!
August 9, 2014
Rated 5.0 out of 5.0 by 228madeleine Weekend trip
We came for a conference and was very pleased with the overall experience.
August 9, 2014
Rated 4.0 out of 5.0 by Yorkshire lass 26 Comfortable and clean.
Rooms are very good - clean, comfortable and fresh. Food and facilities are of a good to high standard. Reception staff are helpful and efficient. We experienced some understaffing issues at breakfast and in the lounge, but managers respond promptly and appropriately, when they are aware of problems.
August 8, 2014
Rated 3.0 out of 5.0 by PJJones1969 Good standard hotel
Great for an overnight stay, standard rooms are standard you need to ask for a free upgrade. Nice clean Hotel with very pleasant staff.
August 8, 2014
Rated 5.0 out of 5.0 Great Stay! Great Service!
The Holiday Inn Filton, Bristol offers a complete package for all customers! The Holiday Inn Filton, Bristol is customer focused and their staff are very professional and outstanding when understanding customer needs.........
August 7, 2014
Rated 5.0 out of 5.0 by M4jockey Another comfortable night !
I enjoyed another pleasant stay last week. The room I stayed in had recently been refurbished, with a very comfortable bed, and nice comfy arm chair. For extra points, the room was quiet, with no road sounds from the nearby motorway. The meal I ordered from room service turned up very quickly, and was very nice too.
August 4, 2014
Rated 5.0 out of 5.0 by jep17 Lovely hotel
Staff are lovely, relaxed atmosphere throughout, no faults at all, a must if you are staying in Bristol for business or please.
July 31, 2014
Rated 4.0 out of 5.0 by Grandad BD Parkland surroundings make this hotel a family favourite
Take an meal inclusive package in a family room at this hotel for great value. The grounds and facilities of the hotel lend themselves to leisure breaks. Staff are efficient and friendly. Some rooms are look a little tired although this appears to be 'in hand'.
July 30, 2014
Rated 4.0 out of 5.0 by Grizzly888 generally good hotel and service
we have stayed at this hotel many times (not business) and always enjoyed the experience. The executive rooms by modern standards are on the small size but are clean and have been recently decorated. One gripe is the towels, you are very restrictive with allocation and I need to ask for a further supply, perhaps the lady forgets there are two in the room not one. The breakfasts are very good and there's plenty to keep you going all day.
July 28, 2014
Rated 5.0 out of 5.0 by OldBaggage Good hotel - great, genuine service!
Have just spent three 'Reward Nights' at Holiday Inn, Filton whilst enjoying a city break in Bristol. The decision to stay 'out of town' proved to be wise, and not just for the complimentary parking.
Warm and friendly greeting upon arrival, with loads of good visitor advice and tourist literature to hand.
Very clean double room, with sofa bed already made up and ready for my daughter. The room was kept spotless and well stocked throughout our stay and was a pleasure to return to each day.
Being a novice swimmer, my young daughter found the 1.2m deep pool a bit intimidating. It doesn't have a shallow end, only wide stairs leading down into the water, and it isn't a particularly large pool.
Restaurant food is excellent quality and reasonably priced, but what stands out is the standard of service throughout the whole hotel. Attentive, friendly, knowledgeable and genuine are words that can easily be used to describe my experiences of the people here. I would especially like to thank Richard, Brogan and Paige in the restaurant - they showed both professionalism and a genuine interest in what they did and could not have been more helpful. However, my sincere thanks are extended to all of those whose names escaped me - both 'in front of house', and those similarly hardworking individuals behind the scenes.
I can only speak from my own experiences but, as a regular IHG brand user, this hotel is one of the better ones and well worthy of consideration when looking to stop in the Bristol area.
July 26, 2014
Rated 2.0 out of 5.0 by Paul955 Experience Spoilt by Very Slow Room Service
I know what to expect from the Holiday Inn. Unfortunately one of those expectations is that the room service at Filton will be very slow. It's happened a number of times now and although the Duty Manager was very attentive and helpful when involved, the whole thing was very avoidable and disappointing. Not a great end to a long day.
July 25, 2014
Rated 5.0 out of 5.0 by Peanut95 Great room - great view
The room was spotlessly clean and well presented. Super view of one of the adjoining lakes (disappointed that the heron was not real though!) Extremely pleasant walk around the fishermen's lake. I have stayed several times at the hotel, and will hope to be back soon.
July 23, 2014
Rated 4.0 out of 5.0 by IE 66 Great Hotel
The hotel exceeded all expectations with regards to the price and first impressions from the car park. The room, the staff and the food were way above what we expected. The only shortfall would be the trees in the car park leaving sap over many cars as they do at this time of year.
July 23, 2014
Rated 5.0 out of 5.0 by andy c46 good room
tidy comfortable rooms,good clean public areas good car park facility
July 23, 2014
Rated 4.0 out of 5.0 by hymerjam Good service
Staff were very friendly and polite and was very happy with the rooms, breakfast is also good for the price paid in comparison.
July 23, 2014
Rated 5.0 out of 5.0 overall a great stay was had by all
over all our stay in Bristol meet all our expectations with good service and accommodation for our stay
July 22, 2014
Rated 5.0 out of 5.0 by DJ Gromit Amazing Hotel
The only problem that I always have at this hotel their network coverage. The Vodaphone network is completely useless within 95% of the hotel.
Otherwise an amazing hotel with so great staff including Hadley, Paige, Gina, Juilette, Nickolas and managers such as Alex, Sophie, Brady, to name but a few.
I always look forward to going back there.
July 21, 2014
Rated 4.0 out of 5.0 Comfortable bed, good service
An enjoyable stay in a large, comfortably furnished, well air-conditioned room with a nice large TV and bathroom. Staff were friendly helpful and always keen to listen
July 21, 2014
Rated 4.0 out of 5.0 by Swayze007 Good Business Venue
Great function rooms but unfortunately, cleanliness of the bedroom let it down - the bedside tables had not been dusted and wearing a dark suit meant that I ended up getting dust on my suit and having to change as a result. Also, was not informed of the dinner allowance and ended up spending my own money so effectively hotel doubled up on dinner cost!
July 21, 2014
Rated 4.0 out of 5.0 by Backtrack Our stay
Had a brilliant stay at the hotel, even though Germany won the football!
However, only gripe was the poor privacy and spaciousness of the changing room for the swimming pool which was excellent.
July 20, 2014
Rated 5.0 out of 5.0 by KeesP Convenient and great service
This Hotel provide a convenient and great service. Also gives you the opportunity to combine business with leisure
July 18, 2014
Rated 4.0 out of 5.0 by Chriscris Great staff
Pleasant hotel, great staff and hotel was very convenient for motorways but in a peaceful, relaxing environment.
Food was good but perhaps more on the filling rather than healthy end of the spectrum.
July 17, 2014
Rated 5.0 out of 5.0 by Trudi53 Great and lovely
We had a lovely stay from the greeting by the staff, and beautiful room lovely and clean and comfortable beds and the nice touches of the bath oils etc. The restaurant food was outstanding as was breakfast service the staff at this Hotel are exceptional at customer service, well done Holiday Inn been converted from other Hotel chains which is no way up to this level, we will use this Hotel again next year when we go to the Speedway GP Cardiff.
July 16, 2014
Rated 3.0 out of 5.0 Good location, bad WiFi, small basic rooms, no upgrades
Rooms are dated and small even the 'superior' specification. Offered no upgrade as a platinum IHG even though hotel was half empty. WiFi appalling, food portion for room service half the size of other Holiday Inn for same meal.
July 14, 2014