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Rated 4.3 out of 5 by 362 reviewers.
Rated 4.0 out of 5.0 by Good Stay with some flaws Generally good stay but Gym is very cramped and service in restaurant was friendly but very slow September 29, 2014
Rated 3.0 out of 5.0 by Hard work! The actual hotel and facilities were very nice. Dinner in the Thai restaurant could not be faulted. Unfortunately dinner in the main restaurant was not good - we sent the food back (having been offered a steak knife to get through the tough meat!) and service was poor. At breakfast they kept running out of food, so a long wait. We complained and were well compensated, but experience wasn't great. I wasn't recognised as an IHG rewards club member so no extra points or a drink! I left my charger behind and was thrilled when they found it and offered to send immediately free of charge. But, they forgot to put any postage on it, so I paid the excess! The staff need better training ......and they need more of them. September 28, 2014
Rated 4.0 out of 5.0 by Enjoyable and functionable stay The room was convenient and near to lift. Next door rooms were noisy when in the corridor, but not a problem in our room - although the connecting door could have been a bit better soundproofed. Staff were all friendly and helpful both at check-in and in the dinning room. September 25, 2014
Rated 5.0 out of 5.0 by Another satisfactory stay - 10 yrs Again, another satisfactory stay; as always, the staff are friendly and helpful September 23, 2014
Rated 2.0 out of 5.0 by basic service service very basic, couldnt get my bill right and missed my wakeup call September 19, 2014
Rated 5.0 out of 5.0 by Great stay Always consistent. Filton Holiday inn is a good place to stay. September 17, 2014
Rated 4.0 out of 5.0 by Nice and clean In general, we enjoyed our stay in this hotel. The only thing that went wrong that I initially, and well in time, booked two rooms for me, my wife and our 3 kids and requested the rooms to be as close as possible to each other. Surprisingly, we found out on the check-in day that the two rooms were very far away from each other!! Otherwise, everything else was good. September 11, 2014
Rated 5.0 out of 5.0 by Family Birthday Party Weeked Every single member of the Hotel Staff put themselves out to be welcoming and helpful. Nothing was too much trouble and all the arrangements ran without a hitch. It all worked brilliantly. I cannot speak too highly of this hotel for a family function whether small or large. Thank you all at the Holiday Inn Filton. September 10, 2014
Rated 4.0 out of 5.0 by Nice friendly staff & good food Nice setting in countryside, yet right on outskirts of city. Staff very friendly and helpful. Food very good. Nice rooms and very good amenities. September 10, 2014
Rated 5.0 out of 5.0 by BEAUTIFUL LAKE SETTING. Stayed overnight on a Saturday to make a break in a long journey. Fabulous views from our room, overlooking a beautiful lake and lawns. The night we visited, the hotel appeared to be at, or almost at, capacity and Reception were struggling with only two staff and long queues to check in. Really good night's sleep - no noise at all. Restaurant was expensive and didn't eat there. Acres of free parking-brilliant. Enjoyed our stay, would recommend, and will certainly return. September 10, 2014
Rated 4.0 out of 5.0 by Great Breakfast I have stayed at the holiday Inn Bristol many many times and always choose this hotel when in Bristol, The breakfast is superb with a huge variety and the general cleanness. The gym is really disappointing for such a huge hotel, I'm not sure who the designer was but it seems like an after thought! They need to upgrade the gym ASAP September 10, 2014
Rated 4.0 out of 5.0 by Friendly professional staff On arrival the reception was fast, efficient and polite and friendly. Staff at breakfast were equally efficient and friendly. September 9, 2014
Rated 4.0 out of 5.0 by visit 4/9/14 we were just a little concerned at the security presence due to the Nato conf in Wales September 9, 2014
Rated 4.0 out of 5.0 by Good room and good food and facilities Spent two nights at the hotel and found it a very pleasant experience. Room was very comfortable and thankfully quiet. Good choice of food in the restaurants. Check out easy and a large car park. Recommended. September 7, 2014
Rated 5.0 out of 5.0 by Top hotel fair price A great weekend was spent in the hotel for a family wedding. Good huge breakfast, a quiet side dining room and thoughtful service were great. My 87 year old father was given a free room upgrade to executive and the rest of the party had standard ones that were clean, quiet and comfortable. No complaints at all. The use of the swimming pool free in the morning was also appreciated. The room rate was cheap as we booked 6 months early so no complaints there either. The evening meal was selected from a varied menu and the taste and quality perfect. Well done staff team. September 4, 2014
Rated 5.0 out of 5.0 by We had a great time...Thank you I recently stayed at the Bristol- Filton hotel with my wife and children and we had a really relaxing and enjoyable stay. The facilities were excellent , staff attentive and polite. All in all it was superb.. Many thanks. September 2, 2014
Rated 5.0 out of 5.0 by Great facilities and good location We stayed here as a base for visiting Bristol and Bath. It was good value, free parking and and the swimming pool, gym and kids play area were added bonuses. The breakfast was excellent and staff were friendly. The rooms were a good size too and the beds were very comfortable. The only downside was the cost of the internet connection. Would definitely recommend this hotel and will be staying there again. September 1, 2014
Rated 3.0 out of 5.0 by Disappointing Having stayed here many times over the years it was extremely disappointing to find that the overall quality of this visit was not up to it's usual standards, this was especially so as the stay had started so well with the reception staff assisting with an early check for my party to 3 of the four rooms so as to allow us to get to our function on time. Unfortunately from here it was below standard as the "Executive" room assigned to us on return was not made up correctly - Had sofa bed but no spare bedding or towels. Also the room had old fashioned Aluminium double glazing which did little to obscure the noise of the nearby motorway. At breakfast we were ignored for over 5 minutes as we waited to be seated, thankfully the breakfast was good. Recommend the management at Filton make contact with their colleagues at Holiday Inn at Fareham for help on how to improve as our recent stay there was Excellent! August 29, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel, Very Relaxing The most amazing stay, the hotel is very high quality, the staff can't do enough for you. I can't wait to stay there again August 28, 2014
Rated 3.0 out of 5.0 by 21st august Comfortable room little cramped. Ground floor overlooking garden with lake, fountain & wildlife lovely. Breakfast very good made nicer by speaking to lovely member of staff a young lady called Aona from Romania. August 24, 2014
Rated 4.0 out of 5.0 by Great for children and adults This hotel is in a prime position for the M4 motorway and links to the M5, Wales and Bristol. It has a very good indoor pool which is a big plus for families with children, is clean and tidy and it's staff are very attentive and courteous. August 24, 2014
Rated 4.0 out of 5.0 Amazing place to relax I really like this hotel. I'm quite demanding for place to sleep. In Holiday Inn I can find any types of pillows. The lake view room made my staying here so comfortable. August 23, 2014
Rated 4.0 out of 5.0 by Chill out Zone A clean pleasant hotel which is relaxing and comfortable, which is clean, makes you relax and feel at home. Staff attentive and happy to serve August 23, 2014
Rated 4.0 out of 5.0 by Excellent bed and breakfast, certainly value for money After an excellent nights sleep, there is always the outstanding breakfast to look forward to. The choice of food is sometimes overwhelming but I can usually come to a decision. Bright and airy dining room with happy hum. Waiting staff always prompt to seat you and bring chosen beverage. August 21, 2014
Rated 5.0 out of 5.0 by lovely clean room. very good service My husband and l were travelling from the Midlands to North Devon to visit relatives. The journey would have been too much without a stopover. We hadn't planned our stopover but we saw the holiday inn we decided to enquire about b&b for one night. We were pleased with the room and it's facilities. The following morning we had a lovely breakfast before resuming our journey. We would consider booking here again on our next visit to North Devon. August 19, 2014
Rated 5.0 out of 5.0 by burgers brilliant burgers, large rooms, excellent staff, good atmosphere August 19, 2014
Rated 5.0 out of 5.0 by First time stay - impressed! I stayed at Holiday Inn Bristol, Filton out of necessity. I was due to stay in Cardiff, but a certain UEFA match pushed up all hotel prices beyond my companies budget. I therefore chose to stay in Bristol and commute to Cardiff the following morning. I am very glad I choose to do this as the hotel was very pleasant, one of the better Holiday Inns I have stayed at. HI Filton was nicely decorated and well maintained from reception to my upgraded executive room. The room was large and airy with a comfortable chair and bed. My room overlooked a pond with a fountain in the centre of the square building. I chose to eat out that evening, however I did have breakfast the next morning which was well cooked and tasted good. The pastries could have been a little larger though! I look forward to returning for a future business trip or family getaway. August 18, 2014
Rated 4.0 out of 5.0 Some different experience We stayed in the Hotel for two days. Our experience with staff and service were different. The Staffs were really friendly und helpful. But when we checked out we remember that the restaurant staffs booked a tip of 30 pounds without our agreement. The reception staff corrected the bill but did not find any word of excuse. So we hadn't the best feeling when we left the hotel. August 14, 2014
Rated 4.0 out of 5.0 by Balloons to Buffoons We stayed for two nights and booked Holiday Inn as we use them wherever possible, the hotel was in a great location for what we wanted and was easy to find, we were there to explore Bristol and to see the Balloon Festival. The staff were welcoming and we have absolutely no complaints about the rooms, check in, cleanliness, location etc. It was not until we went down for breakfast that we came across some serious problems. The hotel was busy, it seems everyone was aware of this apart from the kitchen/restaurant staff, we were shown to our table and promised someone would deal with us in a moment, it didn’t happen, eventually we attracted someone’s attention and tea/coffee arrived, we then approached the self-service breakfast bar, no milk, orange juice, hash browns, beans, bacon sausage - staff were frantically running around trying to stock up, when we did get breakfast it was fine but service was poor. On the Sunday we went down again, it was no better and to be quite honest my wife and I spent time watching some of the total confusion which ensued, the total lack of organisation and delegation was something else, for example watching 2 to 3 people clear and then re set a table for 4 took about 10 minutes, the head waiter/restaurant manager then sat 2 people at an adjoining table which was not set and then removed items for the table which had just been set to ensure the 2 people who had just sat had crockery which then meant the table of 4 was now missing items, it was like some sort of comedy sketch from years gone by. Staff working at a central point spent time putting cutlery and serviettes into a mug which they then took to the table, took them out again to set the table, surely if you knew the hotel was busy some of these could have been prepared in advance? People were sat at tables which were not fully laid they then had to take items of cutlery from other tables. Staff did not seem to focus on seeing a task through from start to finish, the only thing I would say which needs some serious work on and training is the organisation of service within the restaurant at breakfast. The concept, theory and practice of customer service went out of the window once you entered the restaurant for breakfast and finally having one toaster needs to be seriously looked at. August 14, 2014
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