Rated 4.3 out of 5 by 323
Rated 3.0 out of 5.0 by TPPR Hard work!
The actual hotel and facilities were very nice. Dinner in the Thai restaurant could not be faulted. Unfortunately dinner in the main restaurant was not good - we sent the food back (having been offered a steak knife to get through the tough meat!) and service was poor. At breakfast they kept running out of food, so a long wait. We complained and were well compensated, but experience wasn't great.
I wasn't recognised as an IHG rewards club member so no extra points or a drink!
I left my charger behind and was thrilled when they found it and offered to send immediately free of charge. But, they forgot to put any postage on it, so I paid the excess!
The staff need better training ......and they need more of them.
September 28, 2014
Rated 4.0 out of 5.0 by Trog73 Enjoyable and functionable stay
The room was convenient and near to lift. Next door rooms were noisy when in the corridor, but not a problem in our room - although the connecting door could have been a bit better soundproofed.
Staff were all friendly and helpful both at check-in and in the dinning room.
September 25, 2014
Rated 5.0 out of 5.0 by Cobra 289 Another satisfactory stay - 10 yrs
Again, another satisfactory stay; as always, the staff are friendly and helpful
September 23, 2014