Rated 4.3 out of 5 by 297
Rated 5.0 out of 5.0 by LeeJ79 First time stay - impressed!
I stayed at Holiday Inn Bristol, Filton out of necessity. I was due to stay in Cardiff, but a certain UEFA match pushed up all hotel prices beyond my companies budget. I therefore chose to stay in Bristol and commute to Cardiff the following morning. I am very glad I choose to do this as the hotel was very pleasant, one of the better Holiday Inns I have stayed at. HI Filton was nicely decorated and well maintained from reception to my upgraded executive room. The room was large and airy with a comfortable chair and bed. My room overlooked a pond with a fountain in the centre of the square building. I chose to eat out that evening, however I did have breakfast the next morning which was well cooked and tasted good. The pastries could have been a little larger though! I look forward to returning for a future business trip or family getaway.
August 18, 2014
Rated 4.0 out of 5.0 Some different experience
We stayed in the Hotel for two days. Our experience with staff and service were different. The Staffs were really friendly und helpful. But when we checked out we remember that the restaurant staffs booked a tip of 30 pounds without our agreement.
The reception staff corrected the bill but did not find any word of excuse.
So we hadn't the best feeling when we left the hotel.
August 14, 2014
Rated 4.0 out of 5.0 by kevJeff Balloons to Buffoons
We stayed for two nights and booked Holiday Inn as we use them wherever possible, the hotel was in a great location for what we wanted and was easy to find, we were there to explore Bristol and to see the Balloon Festival. The staff were welcoming and we have absolutely no complaints about the rooms, check in, cleanliness, location etc. It was not until we went down for breakfast that we came across some serious problems. The hotel was busy, it seems everyone was aware of this apart from the kitchen/restaurant staff, we were shown to our table and promised someone would deal with us in a moment, it didn’t happen, eventually we attracted someone’s attention and tea/coffee arrived, we then approached the self-service breakfast bar, no milk, orange juice, hash browns, beans, bacon sausage - staff were frantically running around trying to stock up, when we did get breakfast it was fine but service was poor. On the Sunday we went down again, it was no better and to be quite honest my wife and I spent time watching some of the total confusion which ensued, the total lack of organisation and delegation was something else, for example watching 2 to 3 people clear and then re set a table for 4 took about 10 minutes, the head waiter/restaurant manager then sat 2 people at an adjoining table which was not set and then removed items for the table which had just been set to ensure the 2 people who had just sat had crockery which then meant the table of 4 was now missing items, it was like some sort of comedy sketch from years gone by. Staff working at a central point spent time putting cutlery and serviettes into a mug which they then took to the table, took them out again to set the table, surely if you knew the hotel was busy some of these could have been prepared in advance? People were sat at tables which were not fully laid they then had to take items of cutlery from other tables. Staff did not seem to focus on seeing a task through from start to finish, the only thing I would say which needs some serious work on and training is the organisation of service within the restaurant at breakfast. The concept, theory and practice of customer service went out of the window once you entered the restaurant for breakfast and finally having one toaster needs to be seriously looked at.
August 14, 2014