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Rated 4.3 out of 5 by 310 reviewers.
Rated 4.0 out of 5.0 by business stay A comfortable stay, could do without the hotels air con units running in the court yard area but with the windows closed it was not an issue. October 17, 2013
Rated 5.0 out of 5.0 by A nice welcome back This was my 6th visit to Filton Holiday Inn. It was a very nice surprise to find a bottle of wine and a card welcoming us back. The hotel is a great base for discovering Bristol. My family love the hotel leisure centre, it's nice to be able to have a swim after a day out and about. My only niggle with our recent stay was with the guests at a wedding that was being held there. There were quite young children roaming around the corridors in the hotel and outside our room until quite late in the evening. Their parents were nowhere to be seen but obviously not the hotels fault just inconsiderate people. We will definitely not let it put us off staying again when next in the area. October 16, 2013
Rated 4.0 out of 5.0 by Firendly service & comfortable room Actually surprised how good the Holiday Inn was. I was at the hotel on business & not used Holiday Inn's for some time. Hotel was modern, clean & comfortable. Staff were very friendly. Plenty of parking. Overall, a very pleasant stop over. My only minor negative was the continental breakfast. I always prefer breakfast in my room. On this occassion the breakfast was delivered spot on my preferred time (most hotels are totally hit or miss on this!). However, toast was a little cold & the bowl for my cereal had been forgotten. Not major showstoppers but notable given the rest of the stay was first class. October 16, 2013
Rated 5.0 out of 5.0 by good mini break Stopped for one night on way home. Impressed that my priority membership was recognised with a room upgrade and extra points. Quiet room away from the main public areas made for a relaxing break October 15, 2013
Rated 4.0 out of 5.0 by Friendly & helpful Reception Desk. Friendly staff in restaurant. Excellent choice at breakfast, quality cooke food & superb continental (cooked meats, cheeses & fresh fruit). Inge, waitress in the restaurant was very helpful & cheerful which attributed to a good start to the day. October 15, 2013
Rated 3.0 out of 5.0 by Restaurant food The quality of the restaurant food for the evening meal was poor and vastly over priced for what was on offer. One of our party had the misfortune to choose the pork escalope which was very tough and therefore difficult to eat. The breakfast offering was very good with good coffee in particular. October 14, 2013
Rated 5.0 out of 5.0 by Good stay overall This was a nice hotel set in a lovely setting. the pool was enjoyable for us and our baby with warm water. Good staff all helpful and friendly. We enjoyed the breakfast which was well laid out and plentiful. October 10, 2013
Rated 1.0 out of 5.0 by Poor service and experience i was booked in the Holiday Inn Filton and was due to arrive late. I phoned reception to let them know of late arrival. they responded by informing me the booking system has had problems and the hotel was full and they had booked me into the nearest Express by HI. Not acceptable. I was offered a refund due to the inconvenience but I was on a business trip so my company benefit for my inconvenience and not me. Express by HI offered free wifi thruogh out the hotel but even though you pay a lot more for HI you have to pay for wifi. The restaurant at HI Filton was also a poor experince, long wait times for food and very poor environment. I you can see I had a poor experience with my last booking and I have already booked 2 nights in Express By HI in Croydon and I am thinking of cancellig and booking else where. My company use IHG world wide due to the points awards but if this carries on we shall look for another group of hotels. NOT HAPPY! October 8, 2013
Rated 3.0 out of 5.0 by Filton Holiday Inn The staff are excellent always helpful. Would have been good to see local produce offered on the menu, dinner was very dry after being left under the heat lamps for too long, £16 for breakfast was too expensive. Very disappointing that there was no free Wi-Fi included. Very average for the price. October 7, 2013
Rated 5.0 out of 5.0 by an evening in bristol upon arrival, staff were extremely friendly and willing to help. didn't eat at the hotel, but good menu choice and reasonable bar prices too. overall excellent experience and would certainly stay again at this hotel. October 2, 2013
Rated 5.0 out of 5.0 by Great hotel and Excellent service We stayed two days here on a visit to Bath and Bristol and it was a very lovely experience . The hotel may not look attractive from outside but inside is immaculate clean and staff was very helpful and polite. Standard room is bit small but very clean and you have everything there ( iron , toiletries , hair drier ) and plenty of space for you stuff including a mini bar . Our room was overlooking the fishing lake area and it was beautiful. Breakfast was superb and pool was a bonus and overall experience is good value for money. However bit far from the Bristol City centre and no nearby shops as it is near motorway but very quiet and peaceful area. September 25, 2013
Rated 1.0 out of 5.0 by Poorest of the IHG group? I am a regular (2-3 times a week) user of IHG hotels around the country and this was the most disappointing I can remember. I was given a smelly, smokey room and had to relocate, neither the free wifi nor the expensive wifi worked because of a technical problem. The service was slow at breakfast and when I asked after my coffee the ?manager was unapologetic and supercilious. Absolutely the worst value hotel for years. I have never written a review like this before and hope I won't be doing so again. September 25, 2013
Rated 5.0 out of 5.0 by Relaxing Wonderful weekend, enjoyed swimming, food,and room. September 25, 2013
Rated 4.0 out of 5.0 by Nice clean hotel with good facilities A very nice hotel with good facilites. The staff were courteous and helpful and the room was clean and tidy. I was in an executive room with bathrobes and minibar but I wonder why the hotel provides bathrobes but no slippers, as this would provide more comfort (than bare feet) for very little extra cost. I have stayed in Holiday inn hotels in Thailand and China and they always provide robes and slippers! So why don't they in the UK? September 23, 2013
Rated 3.0 out of 5.0 by Not impressed Got married on 13th September and as we have 3 small children we could only really get away for a couple of days so thought we would go to Bristol which is not to far away from our Home town Plymouth. On arrival everything seemed good the lobby looked clean and stylish and the bar etc looked good too. Got checked in very quick and got our room key. On arrival to the room it was very small. We didn't mind this as we wouldn't be spending much time there anyway and the bed was clean and comfy so that's the main thing. Could not believe you had to pay £5 an hour to use the Wifi when even places like McDonalds have free Wifi. We thought we would check out the swimming pool and gym and go for a swim. The gym was tiny, filthy and cramped and the changing rooms were the same. The swimming pool was very disappointing so shallow and with too much chlorine made a very disappointing time. And to top it all off the Sauna's were separate in each changing room so my wife and I couldn't relax in one together. We tried going out for dinner but as it was a Sat night everywhere we went to was too busy and had about an hour wait so decided to go back to the hotel and try the restraint there, this is when things started to get really bad. Myself ordered the gourmet Aberdeen angus burger with onion rings instead of chips and my wife ordered the sirloin steak. The meals took about 30 mins to arrive to the table which was terrible bearing in mind there was only another three tables eating. My wifes steak was tough and my burger looked Ok apart from it was with chips instead of onion rings as I ordered. I told the waitress who took the whole thing back to the kitchen and about 10 mins later brought it back out with onion rings. (By this time my wife had almost finished her steak#. I then took a bite out of the burger to realise there was no bacon or cheese in it as stated on the menu. Again I told the waitress who took the whole plate back to the kitchen to be sorted. Again another 10 - 15 mins pass before it was brought back out to me. Amazingly yes it had bacon and cheese in it this time but astonishingly it was the same burger and bun with a bite out of it. To say the least I was not impressed. I told the waitress again who took it back to the kitchen. Another 10 - 15 mins passed before it was brought to me. #My wife was long finished by this time). So our first meal, just the 2 of us as a married couple was a disaster, we didn't even get to eat together. As I have already said the beds were comfy so we had a good night sleep but at 8am in the morning comes one knock on the door followed by house keeping just walking in seeing us still in bed saying sorry be back later, but then an hour later at 9am doing the same again. Overall wasn't a very good get away/honeymoon at all. The only pro I could say is that upon returning to Plymouth I realised I had left my portable hard drive in the room and after ringing they immediately said they found it and would post it to me. September 20, 2013
Rated 5.0 out of 5.0 by we spent a lovely week end My wife and i have not visited this hotel for some time as we moved away from Bristol,but returned for a family birthday. we found the hotel much improved and the staff were very helpful and polite.The room we had was on the third floor and had everything we required. We had a very restful night and awoke looking forward to breakfast which turned out to be a little disappointing as the cooked product was cold although eadible.This did not spoil our weekend it made it less enjoyable. September 20, 2013
Rated 3.0 out of 5.0 by Disappointed Was looking forward to staying at this hotel but right from the start it was a disappointment from the 'cant really be bothered' checking in process to the fitness amenities to the overpriced drinks and food. Quite frankly was not too upset at leaving.ï September 19, 2013
Rated 2.0 out of 5.0 by Room not properly serviced. After arriving two hours early, we were allowed to enter our Executive suite one hour earlier than our arranged check-in time. This seemed to be a god send after a long travel time. It wasn't until we decided to go to bed late that evening that we realised that the bottom bed sheet didn't look clean, was severely creased and had looked as if it had been slept on and not changed from the previous guest/s. Added to this poor oversight from the cleaning staff, it was to our amazement and dismay that we also found that our bathroom bin had not been emptied and contained a female's dirty briefs. Also thought that we were entitled through our IHG membership to receive free internet. After checking with the front desk, we found that this was not the case and we were told that a fee would be charged. Other than these irregularities, all the other aspects of the room and hotel were as expected for a Holiday Inn. September 19, 2013
Rated 5.0 out of 5.0 by Comfortable, clean and efficient. First time in a Holiday Inn and most definitely stay again! September 19, 2013
Rated 5.0 out of 5.0 by City visit The hotel and staff were excellent and ensured our visit to Bristol was very enjoyable. September 19, 2013
Rated 2.0 out of 5.0 by Room Service The title "Room Service" is a bit of a misnomer as this hotel does not seem able to achieve anything that can be deemed "Room Service" having waited 1Hour and 15mins it was then too late to eat. give it a miss September 17, 2013
Rated 3.0 out of 5.0 by Tired looking and the customer service could improve greatly. The reception and restaurant area appeared clean and modern but the rest of the hotel was tired looking and cold. We requested a cot in our room but this request was ignored. We thought about requesting this again but as the room wasn't spotlessly clean we thought we would improvise and we slept with our two children instead. The swimming pool was cold and the changing rooms filthy and cramped. We were a group of eight and finding space for us all in the restaurant proved to be difficult and so we opted to drive to the local Harvester as recommended by the receptionist. Despite her giving us some vague and incorrect directions we found the restaurant only to be told we should have booked as it was a Saturday night (which is what we tried to do but we were told by the hotel that the Harvester do not take bookings!). All in all an average experience and not one our family are likely to try again. September 17, 2013
Rated 5.0 out of 5.0 by Great hotel, brilliant staff Great hotel, stay regularly with work. Staff excellent, rooms good, breakfast lovely, conference staff amazing - nothing too much trouble. A great Holiday Inn - highly recommend. September 11, 2013
Rated 5.0 out of 5.0 by Suprisingly upmarket I booked to stay here as I had a written examination for a degree at Frenchay Hospital just up the road, and I was expecting a grotty roadside flea-pit, but it was acutally the complete opposite. It was very swish inside, with a lovely large room and friendly staff. I didn't actually eat there, but from what i could see from the outside the resturant looked nice. The car park was of biblical porportions and there was also a gym with a pool. Overall: excellent September 11, 2013
Rated 4.0 out of 5.0 by Great Location and surroundings Very good for access to the Bristol Business Park and within easy walking distance. Also very close to M4/M32 and easy parking within the hotel grounds Staff very helpful and a good environment. The hotel grounds are a good place to relax Wi-Fi remains expensive September 9, 2013
Rated 4.0 out of 5.0 by Overnight stay on way to Torbay Rooms lovely and clean. Staff were great our 2 year old Grandaugther loved the make your own cookie when we ate dinner. Lovely touch and the kids pack kept her amused. Would recommend the Holiday Inn . September 8, 2013
Rated 5.0 out of 5.0 comfortable and clean I have a good relax in this hotel after a 24 hours long journey. It was a cozy place to stay. People here are friendly and they always offer helps whenever I need them. September 6, 2013
Rated 4.0 out of 5.0 by Excellent fishing I stayed here as part of a business trip, but noticed that the hotel has a fishing lake on site, so brought my fishing gear. The hotel decor is rather tired, but the service was as good as usual in an IHG hotel. The lake is what some fishermen would describe as a 'overstocked muddy puddle', but I had a great afternoon's sport; around 15 carp to about 8lb. A lot of fun on light tackle. September 4, 2013
Rated 5.0 out of 5.0 by Excellent Stay - Once again!!! My partner and I have stayed at this hotel nearly 30 times both for business and pleasure. It is always our favourite hotel to stay in the Bristol area. On our arrival we found we our room had been upgraded. Excellent service, excellent room. Will be returning many times over. September 3, 2013
Rated 5.0 out of 5.0 by Excellent staff and service This hotel is great for business or pleasure. Pleasant staff, good facilities and generally clean and well maintained all-round experience. September 2, 2013
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